Customer Reviews and Testimonials
Use the tabs below to view customer reviews categorized by service provided.
Preventive Maintenance Service
The technician Antonio was very polite, professional, and prompt.He explained everything he would be doing so that I understood what to expect during his visit.
Battery Backup Sump Pump
Jon was very informative and helpful. Great service.
Concrete lifting
Tom was very professional. He was on time, thorough and the price seemed reasonable.
Preventive Maintenance Service
Jesse
Foundation Repair
John Ferguson was very professional and courtesy and knowledgeable!
Preventive Maintenance Service
John did a great job installing and explaining the job and the service was fast and professional.
Backup Sump Pump Installation
Austin was very professional. He communicated well on everything he saw and was doing. A very pleasant experience and highly recommended.
Concrete Lifting
Nick was great to work with.
Concrete lifting
Tom was great and knowledgeable.
Foundation Repair
Jesse was great, excellent communication and thorough explanation.
Basement Waterproofing
Well informed survey of my problems concerning water leaks.
Basement Waterproofing
Nick Liguras provided a thorough inspection of the trouble spots in the home and gave clear explanations of the both the problems and repair recommendations. He listened intently to the issues and offered practical solutions to address the issues upon inspection. He listened intently and addressed all of my questions in a pleasant, professional way. Our exchanges reassured me that PermaSeal could provide a workable solution.
Basement Waterproofing
Nick was very knowledgeable, thorough and very engaging. We are very happy to have done business with him!
Basement Waterproofing
Tony Wong was informative, friendly and patient as we decided what to do to protect our home from water seepage in one corner of the basement. I will highly recommend Tony!
Thank you for sending Tony
Basement waterproofing
Extremely upset and disappointed with our service. We had some water issues in our basement and were told that this was caused by hydrostatic pressure and that drain tile would 100% solve our issue, and if it didn’t, we had a lifetime guaranty covering us if we ever got water again. We had the system installed in January 2023 and it seemed to be working, but during heavy storms last weekend (September 2023) we once again got water in our newly finished basement in the same exact spots. After fighting to get someone from PermaSeal to come out a few days later (they originally told me it would be over a week before they send someone), they said that the drain tile system is working fine and that the guaranty only relates to the drain tile system working and proceeded to recommend we reach out to a plumber to see if there’s an old sewer line or pipe underneath the ground that could be causing the issue. I was shocked at the suggestion that this burden should be on us and that we should have to pay to have a plumber come out when this was never brought up as a possibility when we originally had the basement inspected and signed the contract.
So we are now sitting with water still in our basement and are probably developing mold with a newborn baby in the house and PermaSeal has taken no responsibility. We were sold a bag of goods and paid $12k for a drain tile system that did not solver our problem and now PermaSeal isn’t living up to their promise or alleged guaranty now that we actually have water and is instead claiming that there is a separate issue that was never mentioned before. If this isn’t rectified we will absolutely be leaving this review everywhere and spreading this message to friends and family in the area, as well as pursuing any available recourse.
Basement Waterproofing
My Basement needs waterproofing….Perma-Seal sent (DAVE) to my home to Explain what I needed to do. He was on time knowledgeable not Pushy & very professional…I’m not 100% certain but I do believe Perma-Seal will be very Hard to beat
Waterproofing
Terrible terrible service . Four thousand dollars for one tiny wall not even the length of the house .It appears like nothing was done at all water in the same spot . Asked to talk to Supervisor in charge they refused .Please do not make the mistake I did they sent the same person back he was trying to get me to pay for another wall when there is no water . Rip -off terrible place . So sorry I went with them .
Window Well Installation
Tony Wong was awesome. He explained everything to me and how to fix our window well. I have used perma-seal on other homes and have always had top quality and professional service.
Basement Waterproofing
Appreciated the time taken for our estimate. Sales associate was knowledgeable and answered all questions thoroughly. Estimate given in timely manner.
Basement Waterproofing
Great service!!! Dan was so knowledgeable and professional! Thank you! I would recommend to everyone who’s in need.
Foundation Repair
Sean was the best. Was very nice and let me talk about my cars. He showed me all the voids in my concrete that I was unaware of. We just scheduled the work.
Crack repair
I called after my basement flooded and they were able to fit me into their schedule that day. Henry H came over and was able to diagnose the problem and explain the solution thoroughly! He was great to talk to and very helpful as this is the first time I have experienced flooding and did not know what to do. Very kind, highly recommend!
Crack repair
Henry Heller arrived at my home to inspect cracks in basement walls. After evaluation and all explanations of the process he was able to answer all my questions
Inspection of basement wall to find out where the water was coming fom
I am please, with the inspection to find out where the water was coming from. Nicholas did an outstanding job. His attitude was very professional, and I really liked the way he explain to me about what was going on with the situation. He was pleasant and II am please, with the inspection to find out where the water was coming from. Nicholas did a outstanding job. His attitude was very professional, and I really liked the way he explain to me about what was going on with the situation. He was pleasant and outgoing and what I really liked he looked me straight in my eyes
Foundation Inspection
Keegan arrived on time and was easy to talk to, provided a through inspection and did his own testing and provided solutions!
Initial Appt for estimate- Foundation Wall Repair
Aaron S was AWESOME.
He was professional and thoroughly explained everything in a way that I was able to understand.
Concrete Sales Consultation
Sean was very smart. I give him and company 5 stars. I have used them in past and using them now for my garage. Thanks!
crack and tie rod repair
Very professional explained everything needed
Foundation Inspection
Sean was informative and let me know process and answered all my questions.
Sagging Floor Repair
Excellent workmanship, courteous and knowledgeable workmen. Pedro R., Jose’ and Joey arrived on time, worked efficiently and left the work-site as clean as when they began. I recommend Perma Seal to anyone who needs help with their home repair. Additionally, a “shout-out” to Bob S. (Sales Rep) for his representation and explanation of how Perma Seal can solve my foundation “issues” in a way that was less costly than the competition. They did what they said they would do! Nice to deal with a company that follows-thru with their promises.
Gary Jones
Lincolnshire, IL
Crawl Space Encapsulation
I have a dirt crawl space. High water table. Had bad experience with other waterproofing company Perma-Seal came in and gave me detailed description on how to correctly do job. From beginning to end, Perma-Seal did EVERYTHING they said they would. Had engineer inspect their work. He was VERY impressed with Perma-Seal. I would recommend Perma-Seal to everybody. Their service people and all others that I had contact with were polite and courteous. Thanks for the great work you did Perma-Seal.
Crawl Space
I would like you to know how very much I’ve appreciated your crew member Karl. He is always pleasant, helpful, neat, and knowledgeable. It is really a joy to trust him in your crawl space. Thanks so much! Rosie is great on the phone!
Crawl Space
Perma-Seal did a crawl space encapsulation on Michael’s home located in Highland Park, IL. We received a 5 stars for each aspect of the work completed. Along with a perfect 5 star rating Michael wrote, I like the work that Perma-Seal did on my craw space.
crawl space
I am delighted with the work and the results. I was sorry my house foundation needed the work, but the workers and the work they did is outstanding!
crawl space
Perma-Seal report card was shown as excellent for the work our crew with Don and Francisco were on. Customer showed all areas with complete satisfaction, here is an example:INSTALLATION CREW:The installation crew arrived within the specified time period. 5The crew was friendly and courteous. 5The crew was professional and efficient. 5The work area was left clean to my satisfaction. 5OVERALL EXPERIENCE:Perma-Seal delivers an exceptional customer experience. 5I trust Perma-Seal to follow through on commitments. 5I would recommend Perma-Seal to family and friends. 5Please rank the overall quality of the work you received on the following scale 5
Sump Pump
Keegan is very professional
Sump pump
Keegan and Abraham were very attentive to our needs and explained everything fully.
Sump pump replacement
Antonio was excellent. He informed me of everything communicated. Everything went very well. He was very professional and courteous and we are satisfied. All the needs that we needed were taken care of. Highly recommend
Preventive maintenance and installation of Basement Defender
Antonio was extremely professional
and thorough in his interaction with us. He explained clearly what he was doing as part of the preventive maintenance and how we would benefit from—and how to use—the Basement Defender which we decided to purchase based on his thoughtful and persuasive presentation. He was also extremely friendly and personable. It was a pleasure to work with him.
Sump pump backup
Nick L was great. Very informative, not pushy. Worked with me and my budget to find the appropriate solution.
Sump pump
Good quality inspection and evaluation of what needs to be completed.
Sump pump service
We have been working with Perma Seal for over a decade. Antonio was very thorough and knowledgeable about all your products and services. I would like to work with him going forward. Don’t let him get hired away by one of you competitors!!
Sump pump maintenance
Jon Groen recently completed my yearly maintenance on my sump pump. He was professional and knowledgeable. He took the time to answer any questions I had.
Sump Pump Installation
I am very satisfied with the service that we received from all of the professionals at Perma Seal.
Inspection of sub pump and patio concrete slab.
Keegan was very pleasant and knowledgeable about the various issues I was concerned with. He provided proposals for solutions to each. I elected to proceed with the patio concrete lifting. This project is slated to begin on August 16th.
Concrete Leveling
Sean was informative and helpful. He guided me through process.
Concrete Leveling
Sean was informative and explained everything very well.
Concrete Leveling
Sean and Alex were great! Super!
Concrete Lifting
Sean was prompt and on time. He explained the process and informed me of the promos they are offering.
Concrete Lifting
I called permaseal and sean came out and answered all my questions. He was great.
Concrete lifting
Tom was knowledgeable, prompt and great on advising me on the work that needed to be done!
I highly recommend Perma-Seal!
Concrete Leveling and Sealing
Sean was the best. He was very informative and an expert.
Concrete Repair
Sean did a fine job and was very helpful with additional request
Concrete lifting
Sean was great
Concrete work
Sean came out and was on time. Permaseal is handling alot of our patios per HOA in our neighborhood. Ive seen the good work they have done and anxious to get my work completed as well.
Preventive Maintenance Service
Austin and Brian were very knowledgeable, helpful and professional. They walked me through recommendations, explained everything thoroughly and followed up after their visit. They were a pleasure to work with.
Preventive Maintenance Service
Austin is knowledgeable, professional, personable and very thorough in communicating the results of the checkup and recommended future work.
Preventive Maintenance Service
Joe Semany was very interesting and pleasant to speak with. He listened to what I said about issues and agreed that some things would need to be done. But he also was very attentive of the projects and explained how things are remedied and could understand them clearly. Good man!
Preventive Maintenance Service
Austin was amazing. He did a completely thorough inspection of my existing system that was installed last year. He had quick solution to my Wi-Fi issues to communicate with the pump properly. He inspected around the house for any cracks in the foundation or any other issues. He even gave me some tips on how to use the basement Defender app more effectively. He answered my many questions and addressed my concerns regarding an older ejector pump. After explaining all of my options, and explaining in detail, how much everything would cost. I’m happy to say I now have the annual service plan and my new ejector pump is coming next week. I never felt any pressure or rush in making a decision. I have always had a good experience with Perma Seal and this was no exception. I was very grateful for Austin‘s expertise and patience as he explained everything to me. He arranged everything for the installation of the new ejector pump and let me know with whom I will be dealing with for that installation install. I would have no hesitation about recommending Perma Seal to anyone needing the many services you have to offer. Thank you!
Preventive Maintenance Service
Was through in explaining everything I had going on in my home as far as what I need to do or can do inside the house and outside regarding permaseal
Preventive Maintenance Service
Prompt, courteous and knowledgeable. Clear and plain spoken when discussing options for future projects with on the spot quotes. Antonio was best perms seal tech so far. System still runs great.
Preventive Maintenance Service
Antonio G. performed a PMA at our house today and did a great job of explaining the status of our system and suggestions for keeping it well-maintained in the future.
Preventive Maintenance Service
Jesse was great….explain everything.
Preventive Maintenance Service
Keegan came today on time and checked my sump pump pit, the Defender and back up batteries. He was friendly, professional and explained exactly what was needed to fix the situation. I appreciated his expertise and feel at ease having him update my sump pump.
Preventive Maintenance Service
Jesse was great