Customer Reviews and Testimonials
Use the tabs below to view customer reviews categorized by service provided.
Preventive Maintenance Service
Keegan offered efficient and effective service. Polite and professional service.
Basement Waterproofing
My family and I had the pleasure of working with a great team for the installation of our flood control system. The entire crew was great. Manny, who completed the electrical work, took the time to troubleshoot some issues that came up and communicated with us throughout the process. Gilberto and his team completed the excavation and plumbing side of the job. Gilberto and team were communicative and transparent throughout the process. They even discovered we had been overcharged during the initial contracting process and worked to adjust our overall loan amount. We would glady recommend this team.
Preventive Maintenance Service
Keegan was great ; prompt, provided great information , friendly !
Fantastic Service!
Permafoam
Sean was on time and explained everything. He found additional areas in my basement that needed attention and I appreciate him letting me know.
Concrete Leveling
Sean was informative and helpful. He guided me through process.
Waterproofing
Tony W. wad very professional and courteousl. He explained everything throughly and help me to understand everything necessary to waterproof my home.
Basement Waterproofing
From beginning to end this has been a wonderful experience…Ken and his survey of the problem and estimate (see my previous review for Ken Allan Laundie) to Lisa Kapun and her help navigating the execution of documents, scheduling and financing and then finally the fantastic crew that did the installation. Pedro the crew chief was very considerate, punctual, called ahead of time of arrival, explained what was to be done on the days they would be there, kept me informed and answered all of my questions. Manny, the electrician was fantastic…he was punctual as well, did not rush the job, he assessed the situation, came up with a plan, explained the process, was clean and tidy in my home and did a terrific job. He explained everything when he was done, showed me how everything worked and gave me parting instruction. The whole crew was friendly, tidy, hard-working, respectful of my home and property and did their best to leave my yard in almost the same way as they found it…which is kinda hard to do when you are digging up a huge whole, installing the system and then trying to fill it back up. Victor, Clemente, Marco and Usbaldo were great guys, very kind and hard working. I was amazed to watch the whole crew work together. They had a great rhythm, worked well together, it was as if they had all been working together their whole lives. I will now have a relationship with Permaseal for as long as I occupy my home and am very comfortable going forward that everyone that comes out for yearly checkups will be as professional and terrific as all these guys were. I would recommend this company to anyone especially if you want some peace of mind going forward about your basement and it staying dry.
Preventive Maintenance Service
Keegan explained in detail what he was going to do and the ins and outs of what the ejector pump and current dehumidifiers we have do. Keegan made sure our backup pumps in good conditions and connected to wifi. Keegan also looked over some other areas of our house that I had concerns with so he took measurements where needed and is working on getting us a quote for future repair. He also talked about the maintenance programs permaseal offers.
Keegan was very professional and knowledgeable and a pleasure to work with. He also called prior to arrival with the ETA and was prompt.
Thank You Keegan
Preventive Maintenance Service
Keegan was thorough, explained what he was doing. Gave me good information on reconnecting the sump to WiFi after power outages, as well as ongoing dehumidifier monitoring.
Preventive Maintenance Service
I was impressed with Keegan, his knowledge of the pump system and the work he performed. I am very interested in the system and want to feel that my services are well done and they were and all my questions were throughly answered. Thank you
Basement Waterproofing
Our basement walls had mold from water damage from a burst water pipe/drain. We were concerned that water was also entering the foundation walls and floor. We called Perma-Seal,for an estimate on waterproofing the area.TONY GAGLIANO arrived promptly as promised and began a very thorough inspection which included both an exterior and interior exam. He took careful note of the water damage that we had sustained and then concluded that the water had NOT entered through the walls or flooring, but was in fact, from the pipes which had burst. He then spent another hour or so inspecting the surrounding grading, gutters, wall condition, mortar lines, etc..all areas from which water could cause future problems. He was extremely polite, thorough and professional and was not impatient with our endless questions. Based on his assurances, we were able to proceed with remediation of the damage and eventual refinish of the basement.He could have sold us an expensive repair of complete foundation excavation and sealing, drain tiles and sump pumps. Instead he provided us an honest evaluation, which resulted in zero money to Perma Seal. His inspection was free. It doesnt get anymore honest than this. I dont know the names of any other Perma-Seal,inspectors, but if I were looking for a thorough and honest evaluation, I would ask for Tony Gagliano. We thank him and apologize for the delay in providing this review.
Basement Waterproofing
If I ever need Perma-Seal’s services again, I would appreciate it if you would send out the very same foreman – Mr. Blas and crew. Thank you for your help on my basement!
Basement Waterproofing
After having 2 major basement floods and a few minor ones over the years, I decided to throw in the towel and give Perma-Seal a call. A rep came out a few days later and assessed my situation and gave me an estimate on the spot. The price was lower than I thought it would be. The salesman was very professional and ‘no pressure’. He did inform us, though, that they were so busy they wouldn’t be able to install the system until the first week of October and this was the last week of June, 2009! I kept my fingers crossed during the weeks prior to the install that we wouldn’t have anymore flooding rains. The crew came on the first of October and was finished the next afternoon. I’m writing this on July 24, 2010, after over 7 inches of rain fell on Chicago in less than 12 hours. I’m very pleased to say that my basement remained bone dry. It’s so dry that my dehumidifier didn’t even turn on. THANK YOU, PERMA-SEAL! I waited to write this review because I wanted to wait and see if the system could handle an Armageddon-ish rainstorm and it passed with flying colors! My poor neighbors are all bailing out their basements and I feel sorry for them. Needless to say I’m overjoyed with the Perma-Seal system in my basement. The only reason I didn’t give them 5 stars is because the crew left a bit of a mess for me to clean up, mainly concrete dust.
Basement Waterproofing
Perma-Seal sealed 6 cracks in my foundation. It was great! They came in and were done in about 4 hours. They cleaned up after themselves too and since then not a drop of water coming in. I love it, should’ve done this a long time ago.
Basement Waterproofing
We had foundation leakage in our basement and Perma-Seal installed a french drain. They were extremely professional and did excellent work. The workers kept everything very clean considering they were digging up our basement floor which can cause quite a mess. They worked quickly and there were no issues throughout the entire process. I would certainly recommend them to a friend. They are probably not the cheapest service out there, but when you’re dealing with your foundation I would not want to be going with the cheapest, but the ones who do the job well.
Drainage System Installation
They fixed the cracks in my basement wall and they installed a draining system to stop the leaks in my basement. They did an excellent job!
Basement Waterproofing
I’ve had Perma-Seal twice now to perform work for me and have been thoroughly pleased with each experience. The office staff is friendly and courteous, and the men who have performed the work at my house have been the same. I wouldn’t hesitate to recommend then to anyone, especially if they need basement waterproofing work done!
Waterproofing
Dan R. is a very knowledgeable sales person and he also helped me when I e-mailed him with questions about our waterproofing system after it was installed. I will be calling him again when any other basement problems need to be addressed.
Waterproofing
After years of water in our basement, we finally decided to do something about it. We called Perma Seal to come and take a look and found we had cove seepage. Joe Sindelar was the associate we met with for our free estimate and he was AWESOME!!! He went over everything with us step by step and set up a date to start the work. We are very pleased with the job Joe and the crew from Perma Seal did on our home. I definitely recommend Pema Seal to anyone and everyone!!! We are already looking into having Perma Seal replace our water heater in the near future. Keep up the good work!!!
came to house to see about water leak in basement
The foundation consultant john ferguson from the downers grove il office was out at my house this morning for a water leak in my basement i called about. and he found out problem was with a frozen downspout pipe. i also recently had a flooded basement because my sump pumps went out. he gave me information on some good products that i am going to be purchasing as well shortly for sump pump monitoring and preventative maintenance program and basement dryer. he was very knowledgable and very professional. i learned alot about the services you provide and i will be having your company do a couple of the items he discussed with me. he also went above and beyond for me. my car was stuck in a frozen snowdrift in my driveway. he was so nice and helped me shovel it out and pushed the car for me to get the car unstuck. he was so nice and so knowledgable about all services provided.