Customer Reviews and Testimonials

Nick D., Perma-Seal Rep, came to my home today to inspect my sump pump system that was causing my yard to flood. He came to my home on time, introduced himself with a smile and took his boots off outside so not to drag dirt through my home. He checked out all the issues, explained what repairs they would do, showed pictures (not drawings) of how the work would be done, explained everything in the contract and set up an appointment including a request to do the work as soon as possible. Thank you, Nick, for spending the time to explain everything. Look forward to working with Perma-Seal!

Keegan King came over to check our sump system and review overall structural conditions. He did a great job and was thorough with his evaluation. He also tolerated my dogs’ constant barking. I appreciate that I am informed of service product offerings and improvements, but never feel pushed into purchasing right at the moment. Keegan took the time to show a video of how one of their products worked so I could make an informed decision. I feel that Permaseal is always upfront and transparent with cost, value, and efficiency. It’s nice to know how investing in products can save energy costs or create a healthier environment. Good customer service can be hard to find, but not with Permaseal.Much thanks!Julie

I have had a lot of work done by Perma Seal and have always been satified until a recent phone conversation with a customer service rep left me uneasy and unhappy. However I would like to compliment Jaime, the worker who came out to inspect and repair my cracks. Because of my unhappy phone experience to access services, Jaime started with a hesitant, less trusting customer. His calm demeanor, willingness to listen, and service was greatly appreciated and helped to restore my trust in your company.

Gene came and knew just what the problem was. He worked hard to clean the tracks and replace the sump pump. I’ll always request him because he has a sincere work ethic you dont see much anymore. Thank you Gene!

I am so impressed by the workmanship provided by Mariano M. He was extremely professional and dedicated to excellence. He was open, honest and thorough in completing the job. You are fortunate to have such a dedicated and hardworking individual. It says a lot about the company and hoping he is recognized and appreciated for the value he brings.

Pedro and his crew were amazing! They did a lot of backbreaking work in order for our basement to be fixed. The team was extremely polite and they kept me up-to-date with progress from start to finish which is very much appreciated because this is a very big job and it makes you understand the process more in details and they keep you involved. The crew was able to answer all my questions and concerns from start to finish. A huge thank you to the team for helping my flooding basement stay dry!

I want to let the company know that one of the reasons you have a 4.99 rate is your employees. Gilberto and Julio are two of the best you have. You are lucky to have people like them. Excellent work and character. Thanks

Derek Hall was very knowledge, helpful with ideas, and cleaned the dehumidifier filter. He was curious about the ‘turtle’, he never saw one before and wondered why we had/needed it.

Our sales/technition solved a problem and, later, gave advice on about other issues (window wells) that could contribute to water. Jacob is knowledgeable and giving.

I was very happy that I called permaseal everyone has been super helpful and today I had my inspection for my basement to find out why it was leaking water. Zack Warren was my inspector. He greeted me with a smile and welcomed all my questions and eased my worries! He was very detail in explaining what was happening and what needed to be done to fix the problem. He didn’t try to up charge me for things I didn’t need and gave me options to help me afford fixing my basement. Thank you Zack and I hope the contractors are as delightful as you were!

Outstanding tech installed the system explaining the process every step of the way. Very professional, skilled and well trained employee. Made sure I understood the operation of the system before he left the property.

I was so impressed with the job done by Vicente today. He explained everything he did. The area was immaculately clean when he left… he even remembered to close the windows we opened for improved ventilation and rehung the curtains we took down! Job well done, Vicente. Thank you.

Mike T was able to identify the source of the leak in the basement wall very quickly. He presented the possible solutions and advised as to the most efficient and economical fix. The service call was scheduled very easily and we expect the repair to go smoothly. He also noted issues with the window wells in the foundation and I was able to add those repairs to the service call.

Mike Tigge has been an awesome resource for us! We first met him 10 years ago when he inspected our leaky foundation and correctly diagnosed the repairs. Then he helped us after a major flooding problem with an ejector pit and overhead sewer piping to prevent more sewer backups during huge storms. He came out again recently to evaluate our basement for interior drain tile. Mike really knows his stuff, and we’re happy to know him through Permaseal.

We just moved into a house that needed a lot of work done. One of the major projects that we need to tackle is the basement and the foundation crack/sump pump/ and overall getting the basement up to par and in working order. Mike Tigges came out today to provide a quote/consultation and he did an awesome job. We had another appointment scheduled for a competitor later this month and I ended up just cancelling it. He took care of everything! Looking forward to finally checking this project off our huge project list.

After visits from from other competitors who would not open the wall to determine where the leak was, Perma-Seal Technician Michael M. had no problem cutting through the drywall. We were able to see the cement cracks and offered a few options. Proactive and solution minded companies are essential to homeowners and Perma-seal offer both. We almost canceled our visit– so glad we didn’t.

We would like to comment the professional work that Jesus Rivas and Julio Alvarado when installing the waterproofing system in our basement. They were clean, courteous, and fast. We would highly recommend Perma-Seal and their crew. Good work Jesus ans Julio!

1:05 am, April 30 – The new sump pump/pit/window drainage installed in July 2019 is perfect.Without it, we would have every window well full of water and at least a few inches of water in the basement.The pump cycles every couple of minutes, and I’d estimate the sump pit is receiving a couple of gallons of ground water every minute.Sure hope it stops raining soon.Thanks for the excellent system.

Pedro came with two works and finished the job in one day.They worked very hard and left the place in good condition. I have no complaints about the workers. Hoping my basement keeps dry.

On Jan 12th, 2020 I had repair work in my basement. The crew send over did a spectacular job on the repair. Communication as to what was going to be done was explained to me explicitly. And when they were done, The finish result was exactly what was promised. I personally want to Thank Jose F., Humberto G., Jesus G., AND Alberto L., for a Great Job. JOB WELL DONE!!!

My patience paid off. The first technician Perma-Seal sent out for service didn’t seem to have a clue of what he was doing. Nothing got done, in part because I felt it best to have another technician do the work. Trusting in the reputation Perma-Seal has established for themselves, I waited it out for another technician at a later date. I was so right!!! I haven’t had a drop of leakage in my basement ever since.

Howard installed a new water heater and replaced the ejection pump. He worked professionally, answered questions, and cleaned up the work area.Manuel worked quickly repairing a crack in the basement wall. He remembered working at our home when Perma-seal installed the basement waterproofing. We have a Perma-seal preventative maintenance agreement to ensure we do not have any water problems. We have only had good experiences with the Perma-seal employees.

Jorge Paredes was very professional and answered all my questions and concerns. I decided to go ahead with the repair of foundation cracks. I am looking forward to a dry basement again.

We are very happy with the services we received filling our 4 structural foundation cracks. Marco Botello was our installer and chief, and he was incredible and very professional. He was very friendly, and worked incredibly hard… I recommend him as a installer.

Eleazas was great!

Joove and Perfect Did a Great job and at a timely finish. They cleaned up after the job and answered all my questions. I could not had a more perfect experience. I will past this off to my family and friends.

Our recent visit from Jorge P. was extremely helpful and informative, as he took the time to explain the extent of the undisclosed foundation damage and water damage to our recently purchased home, and was also kind enough to look over some of our paperwork, and patient enough to make sure that we thoroughly understood. A very pleasant experience and we are very pleased with his service.

Jose L Duvon recently came to fix a crack in the foundation of my basement. He was very professional, polite, friendly and seemed knowledgeable. I am now hoping I will not need the services of Perma Seal in the future. Crossing my fingers and saying a prayer.

Perms-Seal consultant, Aaron Woolfolk thoroughly accessed and explained my options in addressing my concerns regarding my sump pump system. Throughout the entire process he exhibited and displayed his professional knowledge of basement waterproofing and foundational repair systems. He was personable, courteous and respectful of my concerns in resolving this matter in the most cost efficient way. It has been a pleasure working with Mr. Woolfolk and would recommend his services to friends and families in need of support in resolving their basement and foundational repair concerns.

Scott, came out and quickly found the crack. The issue was clearly explained so that I could understand the issue and what it would take to fix. I highly recommend you go with Perma-Seal and Scott.

Perma-Seal installed interior drain tile in our crawl space. The crew did a great job. They kept the house very clean in the midst of a very messy job. Good price.

Perma-Seal repaired three foundation cracks under the crawl space. The technician that did the actual work was excellent. He was punctual, courteous, polite, kept a clean work space, and very informative.

I have a dirt crawl space. High water table. Had bad experience with other waterproofing company Perma-Seal came in and gave me detailed description on how to correctly do job. From beginning to end, Perma-Seal did EVERYTHING they said they would. Had engineer inspect their work. He was VERY impressed with Perma-Seal. I would recommend Perma-Seal to everybody. Their service people and all others that I had contact with were polite and courteous. Thanks for the great work you did Perma-Seal.

I would like you to know how very much I’ve appreciated your crew member Karl. He is always pleasant, helpful, neat, and knowledgeable. It is really a joy to trust him in your crawl space. Thanks so much! Rosie is great on the phone!

Perma-Seal did a crawl space encapsulation on Michael’s home located in Highland Park, IL. We received a 5 stars for each aspect of the work completed. Along with a perfect 5 star rating Michael wrote, I like the work that Perma-Seal did on my craw space.

I am delighted with the work and the results. I was sorry my house foundation needed the work, but the workers and the work they did is outstanding!

Perma-Seal report card was shown as excellent for the work our crew with Don and Francisco were on. Customer showed all areas with complete satisfaction, here is an example:INSTALLATION CREW:The installation crew arrived within the specified time period. 5The crew was friendly and courteous. 5The crew was professional and efficient. 5The work area was left clean to my satisfaction. 5OVERALL EXPERIENCE:Perma-Seal delivers an exceptional customer experience. 5I trust Perma-Seal to follow through on commitments. 5I would recommend Perma-Seal to family and friends. 5Please rank the overall quality of the work you received on the following scale 5

Manny R. Installed our sump pump and repaired a basement crack. He was very friendly, respectful, informative and professional in every way. Outstanding job, Manny!! Thank you!

I had Eric come out last week for a free estimate about the water/sump pump continuously running in my basement and I CANNOT SAY ENOUGH GOOD THINGS ABOUT THIS EXPERIENCE!!!! Eric was extremely professional, knowledgeable, and helpful in diagnosing the cause of my water concerns. He called me directly to confirm his arrival time that day, showed up on time, and honestly couldn’t have been more helpful. As it turned out- I did not have the water problem I thought I did, and did not need to schedule service, but you can believe that I will be calling Permaseal AND ERIC (!) next time I do! Thank you for running such a professional and compassionate operation.

Romy came out today to inspect our sump pump and install a cover over the basin. He was very thorough and explained everything. He took his time and did an excellent job. I would definitely recommend Perma-Seal and Romy!

Gene showed up promptly for our annual inspection maintenance. He notice that the pumps were too close together and the PVC from the pump area was crooked. He straightened everything out, and the pump is quieter and working nicely. He was professional and courteous, and did an efficient job. Highly recommended.

Chris DeLuca replaced our original pump the other day. He was a delight to work with. Professional, Personable. A real pleasure to work with.

Sump pump quit working. Replaced under warranty. Matt said a separate circuit world be advisable. Put a new box in, ran conduit across entire basement to pump. Matt did a fantastic job and I wouldn’t hesitate to call again for any problem in the future.

Doug came on time and provided pump maint.He also processed a wall crack request and scheduled a repair time .He was knowledgeable, friendly, and courteous.Thanks

I had major seepage problems, the crew that came and did the work were excellent. They jackhammered my basement floor and installed a new sump pump basin and sump pump and installed a French drain beneath my foundation. They kept the mess to minimal and worked very hard. I also had 2 minor problems after the work and Permaseal did come back and address them both. My problem is with the salesperson, Jim A. he was very responsive until I signed on the dotted line. I am still waiting to get a paid copy of my invoice and when I signed off on the job at the end of the day the crew chief said that they would come back in spring to finish the outside because my work was being done in the middle of January, sounded fine with me. Now nobody seems be able to verify this and are saying that it is an extra charge, really? I was sold a complete project from start to finish per Jim. Now I can’t even get him to respond. In addition, he gave me poor information on two points of my basement project that could have been major problems if the Permaseal crews had not corrected his direction.

We needed to have a new water leakage on the basement floor checked and Ramon Duron couldn’t have been more thorough and efficient in diagnosing and then explaining the possible causes of the leak and then checking and replacing the sump pump back-up battery and water level alarm. He is an asset to your company and will be asking for him by name for any further work. Fair pricing and a great job!

Howard installed a new water heater and replaced the ejection pump. He worked professionally, answered questions, and cleaned up the work area.Manuel worked quickly repairing a crack in the basement wall. He remembered working at our home when Perma-seal installed the basement waterproofing. We have a Perma-seal preventative maintenance agreement to ensure we do not have any water problems. We have only had good experiences with the Perma-seal employees.

Allen was my technician for my annual sump pump system preventive maintenance. He took great care to explain the workings of the system and battery backup, and his recommendations. He also inspected both the inside and outside of my home. I felt he was really thorough and knowledgeable about the work he did and I will be happy to have him back. Thank you!

Our system was installed a year ago. I got a call from Perma-Seal advising me to have my annual inspection, cleaning and evaluation of the system (the first one is free!) The tec that came was Mark Lemenager. He was on time, he did a thourough evaluation of the system and cleaned some of the equipment. He was polite, he answered all of my questions, and he explained the importance of a yearly check up. I dealt with many workman during my rehab, and I must say that the staff at PermaSeal were the most proffessional.

Very good service. This is the third time I have used Permaseal for my Home. Every employee is knowledgeable and very careful to keep the basement clean Anyone who has dealt with the mess of plumbing and trenching of concrete will know how much dust is involved Permaseal makes sure there is know mess The work is guaranteed Today I had Jamie place an air tight sump pump cover. He was exceptional and knowledgeable. He also gave me insight on water maintenance issues for my house that is much appreciated Kenneth S

Three year warranty check done by Tony on my basement waterproofing system. He was excellent!

Dear Roy: I remember when you did all of your own work with just one helper. You have built a successful business with good employees and morals. I want to tell you how impressed I was with William who did my 10 point maintenance inspection on March 16th. My pump was vibrating and making water sounds. William took the pump out, replaced the valve and installed a J hook strap. The sump pump is almost silent. I hope you keep him on the inspection crew. He is very professional and knows the sump pumps.

The Perma-Seal crew with John and Alex received a perfect 5 star report card on the yard drainage work they did for Charles in the city of Chicago proper.

Frank from Perma-Seal performed a camera inspection to determine the source of a sewer pipe leak for Maria C of Cicero, IL. Marie gave Frank a top grade for his work performed.

A camera inspection and rodding was preformed by Jim for Edward S. in Des Plaines, IL. Edward was satisfied with the crew, and rated the overall experience 5 out of 5.

Your technician, Alvin McAdory, Jr. was very professional and conducted his maintenance service in a way that reflects on Perma-Seal in a very positive way. He explained what was done and made several recommendations. He is a valuable asset to your company.

Your technician, Gene Krukowski did an excellent job. He was friendly and patient with questions that I had. He was very knowledgeable and explained everything as he was checking our system. Very satisfied with service provided.