Customer Reviews and Testimonials

Christian came out for our maintenance call. He found that our main sump pump was dead. In an hour he replaced the sump pump with a new working one, replaced our high water meter and added the defender system so that we’d be alerted if the pump ever failed again. Excellent customer service, speedy and cleanly. Christian did a great job and would highly recommend him and perma seal for all your basement water issues. He also showed me where to purchase our old dehumidifier filters too – bonus!

I had my yearly maintenance done by Jace from Perma-Seal, and he did an absolutely wonderful job! Jace was on time, professional, and took the time to explain everything he was doing with both my sump and ejector pumps. He was thorough, efficient, and made sure everything was working perfectly before he left. It’s clear he takes pride in his work and really cares about customer satisfaction. I feel confident knowing my system is in great shape for the year ahead. Thanks again, Jace and the Perma-Seal team, for such reliable and friendly service!

Jim G came out to look at some concrete that was sinking at my home. He showed me a presentation on poly level. Also recommended new window well covers.

Christian has been a pleasure to work with the last two times he came by.

Antonio was great! Quick, hard working, respectful!

Antonio was very prompt and efficient with the removal and installation process and took the time to explain how my new and improved system worked. He said if I had any problems, I could contact him directly. That was very nice and gave me peace of mind. Would highly recommend!

Once again we received great service from PermaSeal. Our tech Alejandro Lopez did a great job at explaining the results and next steps to take after the scheduled maintenance inspection. He was very courteous and friendly.

Alejandro Lopez did a great job diagnosing the problem then installing a new sump pump system. Highly recommend Perma-Seal and Alejandro!

Christian was the man. Looking forward to getting this work done soon.

Jim G came out to my home and did a thorough inspection. Job well done.

George Heller was great to work with ! thank you

The Perm-Seal representative was very knowledgeable and helped solve some long term basement issues that should make a big difference ! He was personable and very helpful.

Tyler was here today. Excellent, informative and friendly. Very impressed today.
Thanks
Jon and Barb

Dick did a Phenomenal Job of explaining everything very well.

In this day and age of “lack of customer service” – I found this young man to be very kind, knowledgeable, and extremely polite. I will admit to have met with several other businesses regarding this problem – but your young man impressed me the most!!. I think what I appreciated was the respect I was shown. Believe me, even in this day and age, some people forget that women have brains. We even got the right to vote!! ha ha. Chris will go far and he represents you and your company very very well. I’m sorry I won’t be able to do business with you, due to a warranty issue ( which I totally understand) but I did want to let you know you were well represented!! Even tho I couldn’t use you – I will recommend your company to my friends should they have issues in the future.

William was great. Friendly yet professional. Answered all our questions. Took his time to get the job done.

John F. Did a great job!
John was thorough and explained the process well …all while respecting our time. Thanks John.

Austin Keen did a great job today. He carefully explained what needed to be repaired. He was very pleasant and made me feel comfortable with his presence in my home. Austin was a great representative for your company.

Jon and Brett were on time and very professional and very knowledgeable. Jon explained what I need to keep my pump working in Great condition.

They walked around my house to make sure everything is working in excellent condition.

I would like to commend them for doing a Great Job!!!

Tyler Cook was extremely competent and explained everything well. He was polite and professional, and did great work. We are very happy with the job he did.

I would like to recognize the hard work and dedication of Lisa Kapoun and John Ferguson. Their willingness to put in the extra effort to assist with my foundation repair project was unmatched. Lisa had to complete a ton of paperwork to satisfy the lender needs for this real estate deal. John would return phone calls on Sundays, even respond on Father’s Day. John put everyone at ease with his knowledge and easy to understand explanation of the project. Lisa and John gave me as a seller great confidence in PermaSeal. In turn, they gave our buyer an equal amount of confidence in moving forward. I’m convinced the sale of the property would not have happened without Lisa and John at the helm. I am forever grateful to these two PermaSeal employees and will recommend their services to any and all in the future.

Prior to today’s appointment I received a mailing from Perma-seal that provided details of the various issues that a home can experience, some of which I learned listening to Roy Spencer on WGN radio shows. I was sent email reminders of my appt which even included a reminder to ask about current discounts!
Met with Jim Gannon who did a thorough inspection of my home’s foundation and brick issues as well as rerouting gutter drainage. Jim was respectful of my time as a caregiver and provided me with his findings and recommendations, including video examples of the work to make sure all of my questions were answered. I look forward to having the work completed knowing the improvements will only add to the value of my home for years to come. (and provide another 5 stars afterward)

Mike Kulis did a great job in evaluating the issues with the cracks in the foundation. Mike took all the time needed to answer any questions or concerns i had about the repairs. Mike offered his best advise on going forward with the repairs. He gave me a quote that day and we agreed on a price and a start date for the repairs. Mikes knowledge of the service offered by Perma-Seal made the decision easy. Highly recommended

Hugo Morales who is a Perma-Seal crew chief was supersonically competent to accomplish this project. The two man team was exactly on time to start the job and they worked continuously and efficiently. Their work effort was efficient and successful.

I contacted Perma-Seal to quote a foundation repair. Michael Kulis was punctual and very knowledgeable of basement waterproofing and repair. Michael was honest and clearly explained our options in addressing our repairs.I would highly recommend Michael and Perma-Seal for foundation repair.

From the sales consultant, Christopher Brayton, to the work crew, Fidel, Sergio and Isai, our Perma-Seal experience is favorable. We appreciated their courtesy, professionalism, knowledge, expertise and diligence. They made us feel comfortable with this daunting project. They are fine representatives of the Perma-Seal experience.

Xavier and Alex from the Poly department came to my house to repair the cracks to my backyard patio as a result from a poor job done by the first team sent by Permaseal. Xavier and Alex were the second service team that came out to correct the service from the first team that came who were horrible. The first team lifted the foundation and filled the cracks with stone and rubble. It was a disaster. Immediately we called as the job was unacceptable. Months later due to scheduling/weather they sent Xavier and Alex from the Poly department and immediately they resolved the problem. Their work was very smooth and visually appealing. They took their time and ensure accuracy with the visual representation of the job. I highly recommend this team and am so thankful they were sent to rectify the initial problem. Please hire more individuals like Xavier and Alex. They are both a great example for your company.

Mike T. came by and was able to help us book an appointment to fix our wet basement. He was very thorough and had answers to all the questions my wife and I had. I haven’t had the service yet, but based on the company’s reputation and warranty, I feel like I am in good hands.

Vincente was very knowledgeable, professional, and a pleasure to talked with. He did a very nice job explaining the steps for me to follow before painting the wall.

From the 1st call to all the updates and estimate given by Brian Darling from Perma Seal everything was above and beyond excellent customer service. Fantastic work thank you

I got an estimate for a new sump pump system and drain tiles from Mike K. He did a great job explaining everything to me and answering the hundreds of questions I had. He is very knowledgeable about a number of different solutions to keeping our home dry.

Nick D., Perma-Seal Rep, came to my home today to inspect my sump pump system that was causing my yard to flood. He came to my home on time, introduced himself with a smile and took his boots off outside so not to drag dirt through my home. He checked out all the issues, explained what repairs they would do, showed pictures (not drawings) of how the work would be done, explained everything in the contract and set up an appointment including a request to do the work as soon as possible. Thank you, Nick, for spending the time to explain everything. Look forward to working with Perma-Seal!

Gene came and knew just what the problem was. He worked hard to clean the tracks and replace the sump pump. I’ll always request him because he has a sincere work ethic you dont see much anymore. Thank you Gene!

This was a follow up device call to correct an earlier oversight. We also added replacement of the cover.Doug’s call to advise timing of his visit was as promised. He was not aware of the replacement cover need but went the extra mile to get it done. He also put everything back in place and insured there were no leaks. Outstanding detail to everything – we’ll be requesting him to return whenever we need service.

Thanking Gene for the recent maintenance with our Perma Seal-there has been a foul smell coming from the pump area and he had cleaned it thorouhly and was like a freshly chlorined basement we have now -and gave us information on how to keep it smelling good all the time.

Excellent service from Gene at Permaseal. That’s why I ask for him whenever I need service. A great company. Thankyou

Pedro and his crew were extremely professional, courteous, punctual and did a wonderful job from start to finish. Took care to protect inside area to prevent damage to floors and surrounding areas while removing and replacing dirt and other materials. Left the areas inside and outside patio free of debris. Definitely will recommend Permaseal and their employees to friends and neighbors.

Mike T. came by and was able to help us book an appointment to fix our wet basement. He was very thorough and had answers to all the questions my wife and I had. I haven’t had the service yet, but based on the company’s reputation and warranty, I feel like I am in good hands.

Gene Krukowski did a great job inspecting my basement and replacing my battery backup batteries. Thank you for sending him!

Outstanding tech installed the system explaining the process every step of the way. Very professional, skilled and well trained employee. Made sure I understood the operation of the system before he left the property.

Sean did a fine job and was very helpful with additional request

Sean was great

Sean came out and was on time. Permaseal is handling alot of our patios per HOA in our neighborhood. Ive seen the good work they have done and anxious to get my work completed as well.

Tom is courteous. He explained the process very well.

Tom was very professional. Dogs like him.

Tom was professional, friendly and kind when answering all my questions. Tom is very knowledgeable.

Sean was informative. The videos where very good. The booklet we got in mail was very informative.

Sean was my rep. He was very professional. We walked through my options with me and was helpful in making a decision.

After the gas company changed pipes on my property, several sections of my sidewalk were not level. Since they are on not the city’s property, they were
not fixed. Cecil Payne came when I called for an estimate. He was friendly and did the measuring on the sections of sidewalk that needed work. He was
most informative and explained what needed to be done. Pictures on his laptop indicated the different options that I had for addressing the problem. I
decided to have the work done, and he was able to schedule a date next month. His professionalism leads me to believe that the work will be done
properly and reflects well on your company.

Tom was very pleasant and thorough in explaining what work needs to be done. He is very friendly.

It’s rare to find someone that is as genuine and knowledgeable about their profession as Antonio. He answered all of our questions and made sure to listen to our concerns. We really appreciate the importance of establishing a great relationship with our service providers and look forward to having one with Antonio.

Antonio was on time and respectful of property. This young man was very pleasant.

It was a pleasure working with Antonio Garcia on the needed preventative maintenance on our home. He clearly outlined what was needed to ensure costly repairs would be avoided in the future.

I appreciate Christian calling beforehand. He was very professional.

Christian explained everything in easy to understand terms. Look forward to seeing you guys next year.

Christian was able to get to us early. Told us our pump was 12 years old and needed to be replaced. He then got it done in about 15 minutes, very efficient.

Antonio Garcia came over and provided excellent service with a very professional and welcoming personality. He was very informative and I am appreciative of the service provided by Permaseal

Antonio Garcia did an outstanding job in providing service for Permaseal. He recommended some great options at my appointment. I am very satisfied with my experience

Jake arrived promptly and gave us some great information about keeping our home healthy and warm by insulating the crawlspace and addressing some concerns with our Ejector pit

Anthony explained everything really clearly, did a great job of showing me issues I was not aware of. Happy to work with him in the future