Customer Reviews and Testimonials

Christian was very efficient. Told us we needed our battery changed and did it right then and there.

Thank you to Chuck, our sales rep, Eric, our lead installer, and Kyle, we appreciated your professionalism, strong work ethic, dependability. We would trust Permaseal for all of our needs. Thank you for your patience with our scheduling demands all the way in Somonauk. Just all around excellent experience. A++

Christian came out last week and told us it was time to replace our pump system. He came out a week later and did it all himself. He was personable and knowledgeable. Thank you!

Christian stopped by and let me know everything was working fine. Greatly appreciate his honesty.

Sergio and his helper (coincidentally also named Sergio) seemed very diligent in cleaning out as much of the sand in the system as possible, and even suggesting a rather more radical next step to get around the last few roadblocks, which I declined at this time.
There does seem to be a flaw in the way the system was originally installed, with a viewpoint to maintenance (cleanout) in terms of the number of tight right-angle corners in the layout.

Extremely helpful with frozen pipe, and information of services.

Jesse was thorough and explained everything!

My experience was great from the initial to the actual work by this gentleman and Louis. They were prompt, courteous and efficient

Christian was knowledgeable and professional.

I give 5 stars for Victor. He is very professional and answered all of my questions. He was patient as I had a few distractions during the installation process and could bot answer his questions right away. Thank you.

Jim Ballard was understanding and kind. Went above and beyond with helping me find a solution. 5 star

Great service. Excellent knowledge of product. Looking forward to future services. Thanks

Tony W came out promptly and provided great service with with a detailed explanation“ on everything concerning the work that was to be done. Great service you don’t see nowadays

Friendly. Responsible. Competent. Efficient. Knowledgeable. Whole experience was excellent.

Antonio Garcia did a great job. He called before arriving to ask if he could stop by early. He diagnosed our issue and offered a solution. He was able to get me on the books in a timely manner. He followed up after the appointment asking if I had any more questions- I felt that the follow was beyond what he needed to do and I appreciated the thoughtfulness. 5 stars!

We are very pleased with the purchase of the Basement Defender by Perma Seal. We had a vulnerable spot in our basement, and we felt we needed a reliable backup sump pump system. In the past, Perma Seal did several projects for us, and we were extremely satisfied with all of them, so that’s why we chose Perma Seal again.

First of all, the installation and setup that Geo provided was excellent. He was extremely knowledgeable about the product, answered all our questions and doubts, and acted as a total professional in every regard. He was even available for calls and other inquiries we had after the installation – calling back promptly and even stopping by a few days after to check on things and to explain a few more things about the product operation.

Secondly, the technical support that David provided was equally amazing. The day after the installation, we experienced an actual power failure! And being worried about the performance of a brand new pump system, David responded immediately to our call and walked us through the procedure to verify that the backup system was indeed operational. He is another outstanding professional employed by Perma Seal, and we appreciate his compassion to call us back promptly and patiently work us through the steps.

Lastly, the Basement Defender itself seems to be an excellent product. Its built-in redundant pump and backup battery are well designed and very practical. In addition, the ability to test and monitor the dual pump system daily will facilitate diagnosis of problems or prevent problems from happening in the first place. The robust design of this system and technical support that is available by Perma Seal certainly gives us “peace of mind.”

My family and I had the pleasure of working with a great team for the installation of our flood control system. The entire crew was great. Manny, who completed the electrical work, took the time to troubleshoot some issues that came up and communicated with us throughout the process. Gilberto and his team completed the excavation and plumbing side of the job. Gilberto and team were communicative and transparent throughout the process. They even discovered we had been overcharged during the initial contracting process and worked to adjust our overall loan amount. We would glady recommend this team.

Tony W. wad very professional and courteousl. He explained everything throughly and help me to understand everything necessary to waterproof my home.

From beginning to end this has been a wonderful experience…Ken and his survey of the problem and estimate (see my previous review for Ken Allan Laundie) to Lisa Kapun and her help navigating the execution of documents, scheduling and financing and then finally the fantastic crew that did the installation. Pedro the crew chief was very considerate, punctual, called ahead of time of arrival, explained what was to be done on the days they would be there, kept me informed and answered all of my questions. Manny, the electrician was fantastic…he was punctual as well, did not rush the job, he assessed the situation, came up with a plan, explained the process, was clean and tidy in my home and did a terrific job. He explained everything when he was done, showed me how everything worked and gave me parting instruction. The whole crew was friendly, tidy, hard-working, respectful of my home and property and did their best to leave my yard in almost the same way as they found it…which is kinda hard to do when you are digging up a huge whole, installing the system and then trying to fill it back up. Victor, Clemente, Marco and Usbaldo were great guys, very kind and hard working. I was amazed to watch the whole crew work together. They had a great rhythm, worked well together, it was as if they had all been working together their whole lives. I will now have a relationship with Permaseal for as long as I occupy my home and am very comfortable going forward that everyone that comes out for yearly checkups will be as professional and terrific as all these guys were. I would recommend this company to anyone especially if you want some peace of mind going forward about your basement and it staying dry.

Nicholas was very thorough and professional. He provided me with a great overview of the problem and the solutions he recommended, answered all my questions and explained the process in a easy to understand manner.

I recently met with Robert Barscewski for a free estimate from Perma-Seal and was very impressed with his knowledge, and professionalism. He was thorough in gathering information about the issue I was having with a small crack in my foundation, as well as providing me with information about how they will conduct the repair, as well as the other services Perma-Seal offers. While I don’t need those other services at the moment, it’s good to know more about what they can offer. I look forward to having the work completed and not worrying about it anymore, and should something happen, having a lifetime warranty is great.

Dave C is helping us fix our longtime basement flooding problems! He has given a good clear explanation of how water is affecting our foundation and basement floor. We’re excited to fix this problem!

Our basement walls had mold from water damage from a burst water pipe/drain. We were concerned that water was also entering the foundation walls and floor. We called Perma-Seal,for an estimate on waterproofing the area.TONY GAGLIANO arrived promptly as promised and began a very thorough inspection which included both an exterior and interior exam. He took careful note of the water damage that we had sustained and then concluded that the water had NOT entered through the walls or flooring, but was in fact, from the pipes which had burst. He then spent another hour or so inspecting the surrounding grading, gutters, wall condition, mortar lines, etc..all areas from which water could cause future problems. He was extremely polite, thorough and professional and was not impatient with our endless questions. Based on his assurances, we were able to proceed with remediation of the damage and eventual refinish of the basement.He could have sold us an expensive repair of complete foundation excavation and sealing, drain tiles and sump pumps. Instead he provided us an honest evaluation, which resulted in zero money to Perma Seal. His inspection was free. It doesnt get anymore honest than this. I dont know the names of any other Perma-Seal,inspectors, but if I were looking for a thorough and honest evaluation, I would ask for Tony Gagliano. We thank him and apologize for the delay in providing this review.

The sales person/technician was extremely thorough and gave us tips and helpful things to do that can prevent water seapage in the basement and other problems with our foundation and drainage system. He gave us our options for fixing the problem and the cost of each option and then scheduled the work to be done. The technician who came to fix the problem was very helpful and professional and completed the job within a reasonable time and did a great job.

When I found some basement leakage near the area where I had a foundation leak sealed by Perma-Seal,last year, I called them to give me some advice. The Perma-Seal,representative determined that the leak was not from the previous foundation leak (that Perma-Seal,had repaired). However, he took the time to look more thoroughly into the problem, both inside and outside. He suggested I have the wall near the leak checked over by a tuck pointer. Long story short, tuck pointing was the perfect answer to the problem. I would never have thought of it if the Perma-Seal,representative had not checked things out so carefully and taken the time to give me some good advice.It was a great experience. The Perma-Seal,representative walked me through all of the steps I could take to solve the leak problem even though it was not a Perma-Seal,project.

After shopping around and getting three estimates on our basement wall leakage problems we decided to choose Perma-Seal. We made the right choice. Using their sealants they successfully treated the cracks in our foundation. No more leaks!! We recommend them and would and will call them again for any new problem. They also gave a life-time warranty on the work they did so should they need to come back the work will be done free of charge.

I requested an estimate for a leak in foundation. Dan McGowan came out,did a preliminary review and came back to dig out my foundation to find the crack. He only found a poor job by the previous owner in some brick work at the top of the foundation. He spent a couple of hours and would not bill me. A welcome experience with an honest contractor. I would definitely recommend Perma-Seal for giving a honest foundation repair estimate and being extremely helpful even when there was no apparent monetary gain to be had.

During the last 3 months, I have been attempting to solve a water leakage problem at my property in Chicago. It is an expensive single family home that I have been fortunate enough to rent to very nice, responsible people. Unfortunately, I have had sewer smelling water entering the lower level every time it rained. It is a finished living area. Let me tell you something, I have been rehabbing and building for 20 years. I have been a Real Estate broker for 20 as well. I tell people all the time, You can never have all three…speed, competence and price. You always have to pick two. Well, for the first time in my career, Dan McGowan gave me all three. He was fast, considerate, competent and did not try to rip me off. I also felt Steve was out for my interest every minute. This was a rare experience for me. I just wanted to let you know that you have some great employees. However you found them, I would write it down. I will always call your company first. I am also putting your numbers in my newsletter for all to see.

I was very pleased with the result after Perma-Seal worked on my foundation. The crew was well-managed, courteous and careful of my property and everything was done as described. I received full value for the money!

I have nothing but praise for Perma-Seal. They were all so nice, helpful and patient when answering questions about my foundation. The crew introduced themselves when they arrived and left the work area very clean when they left. Working with Perma-Seal was such a pleasant experience!

I have used Perma Seal several times and have worked with Gene Krukowski with all my repairs. What a wonderful employeeGene is through, polite, respectful of one’s needs the man does a great job. I hope you pay him well as he deserves it.

Just had Mark Lemenager perform an annual maintenance check-up on our Perma-Seal system. He noted some issues for us to think about and gave us options to consider for resolving the problem. We was punctual as well as considerate, efficient and orderly in the performance of his work.

Mark Lemenager came by to fix my sump pump, he had it repaired and ready to go in less than a hour. He was very professional and a really pleasant guy. Thanks again Mark!

Doug was a true professional. He came out and provided me with my annual maintenance. He alerted me the Pump and Backup were the original and could be on borrowed time. There was no pressure to purchase, but I decided to replace the pump and back-up. Doug efficiently replaced all components within the hour and answered all my questions. Several weeks late as I was getting ready to file my bill I did have a question on the itemization. I dreaded making the call because my experience with other companies is once the sale is done its typically Esta La Vista, I definitely had low expectations. To my surprise Doug called me back within 5 minutes and patiently answered my questions on the billing. I was very happy with Doug’s service and follow-up and reaffirms that Perma-Seal is the gold standard for your waterproofing and plumbing needs.

Service technician ‘Dustin’ (sorry, don’t know his last name) provided fast friendly service and good information. He promoted only those products we need. Excellent work! Date of Service: 10/15/18.

Perfecto and Anthony T. Replaced a sump pump outside our house. They explained all the work did and the warranty information. They were polite and knowledgeable. They also cleaned up impeccably after the work was finished. The work was completed faster than we thought it would be. We have used perm seal before with excellent results. Our experience this time was excellent as well. Very happy. Will use you again and definitely will recommend to others. Thank you for another job well done by knowledgeable professionals.

We’d like to thank electricians David and Matt T. for their honest and hard work upgrading our electric to work with the new sump pumps. These two were kind and courteous and the work was professionally completed. Good guys indeed. Look forward to passing our Village inspection with flying colors. Thank you David and Matt T!

Rich Betts did a thorough inspection of my sump pump system and explained some of the features of the newer models. He also did a thorough inspection of the crawl space for cracks and, at my request, also looked for possible entry ways into the crawl space for mice of which I occasionally have had problems with. He discovered three cracks that he identified as needing attention and also a possible entry where mice might be getting in. Rich was extremely courteous, professional and knowledgeable. It was a pleasure dealing with Rich.

Dave C was engaging and easy to talk to. He walked me through reasons why we’re seeing the seepage/leakage we’re seeing, what Perma-seal would do to solve this issue (including products used), what maintenance would be required, told me about the fantastic life-time internal structure guarantee on their seal, and worked with me on the affordable pricing and payment plan. Told me about the great Black Friday promotion going on now too (5% off everything on payment in-full and same-as-cash payment options).

Victor and Rigo put A new ejector pump in my backup pit in front of my house. They were very, nice and helpful.

Sean was on time and gave me best price for value.

Tom showed up on time, explained everything clearly, answered all of our questions, and was a pleasure to work with.

Sean was awesome. he was on time and patience .

Sean was AMAZING! He made this process SO smooth and easy. We will be customers for life!

Tom was puntual and professional. He’s an upright guy!

Sean was great and proffessional. I give him 5 stars.

Tom was excellent in presenting himself and the work that will be done on our home.

Tom spent a couple hours with me,surveying my sunken concrete, writing a comprehensive estimate and explaining the process of lifting and leveling my walks. It’s obvious to me I’m getting a quality job and Tom is a great representative for the company.

Sean was on time and informative .

sean was great

Perfecto was very polite and did the job very quickly and smoothly.

Christian was thorough and we are going to bury discharge lines away from the foundation.

Antonio came out for our yearly inspection and cleaned our systems and recommended products to be replaced that could lead to potential problems in the future, we were happy with his work and would gladly have him back for next years appointment

Jake offered insight on how we can keep our basement dry with a few changes to our front yard and keeping water away from our drive with new pumps.

5 stars!

Jake was efficient and early and gave several options for keeping our home healthy and basement dry.

Christian gave valuable advice. Had great expertise and a compassionate personality. Highly recommend!

Niko inspected my pumps and foundation. Also explained findings on foundation and brickwork. He inspected the outside foundation as well. Recommendations provided on how to improve including the perma dry system which I will consider next year. He also, identified some brick and crack issues and recommended I contact BBB for a construction rep. as Permaseal does not perform that work. Thank you for a thorough examination of my home and the recommendations. I will be in touch in the future for the Permadry system. Very thorough review. Much appreciated.

One thing I can say for certain is Dylan has excellent work etiquette. I’ve never had anyone come in and actually introduce themselves and have a nice conversation. Usually they just go straight to the crawl space and try to sell me something. Also thank you for explaining the basement defender to me, sounds a lot better than testing it my self.

Christian was very helpful. He answered all my questions. He was very informative. It was pleasure working with him.

Christian and Niko were efficient and communicated arrival time well.