Customer Reviews and Testimonials

Jesse was helpful

I appreciate Christian calling beforehand. He was very professional.

Very informative

Christian explained everything in easy to understand terms. Look forward to seeing you guys next year.

Christian was able to get to us early. Told us our pump was 12 years old and needed to be replaced. He then got it done in about 15 minutes, very efficient.

Antonio Garcia provided great customer service. He was knowledgeable in explaining the service and answered all my questions clearly

Antonio Garcia did an outstanding job in providing service for Permaseal. He recommended some great options at my appointment. I am very satisfied with my experience

Antonio Garcia came over and provided excellent service with a very professional and welcoming personality. He was very informative and I am appreciative of the service provided by Permaseal

Jake arrived promptly and gave us some great information about keeping our home healthy and warm by insulating the crawlspace and addressing some concerns with our Ejector pit

Anthony explained everything really clearly, did a great job of showing me issues I was not aware of. Happy to work with him in the future

Austin Keen was on-time, professional and very easy to work with. He explained everything in easy to understand detail. The installation of my Basement Defender back-up pump was fast and clean. Austin made setting up my cell phone connection very easy and now I feel secure and worry free!

He also gave me wonderful advice about the area in my backyard where the Permaseal ‘bubbler’ deposits the water from my foundation.

Thank you Austin!

He was prompt in his arrival.
Mr. Liguras made sure I understood everything he was telling and showed me. Very patient he was due to the fact this was a very scary situation for me, I felt comfortable with the consultation, meaning I didn’t feel like I was being bamboozled.

Manny came by yesterday to put in the electric for the outside pump for the flood control system. He explained what he was doing, where the conduit was being run. Did an excellent job. Installed the alarm system for the outside system and told us what to do if the alarm did happen to go off. Thumbs up.

I am delighted to say Chris Madison was on time. He called twenty minutes prior to the appointment to inform me he would be on his way. Chris was professional. He thoroughly checked my basement and clarified my situation. He also gave me several options including suggesting the better option. I didn’t feel pressured. Chris represented his company well!

Nicholas Liguras Was great at explaining what the company was gonna do to assist and how the procedure would go

Jesse was very knowledgeable and explained things very well.

Nicholas gave me a thorough consultation and inspection of my basement and the outside of my home foundation

Chris is fantastic! Professional and informative. I hope management realizes what a great representative Chris is for Perma-seal.

Back in July, my house in Chicago was hit with our fourth sewer back. We had two feet of sewer water and lost everything. All the contractors we talked to saw this is likely to happen again. I reached out to Permaseal and was connected to Don B.
We met during my first flood but we couldn’t afford the service at the time. Once we gave them a deposit and secured a date, the rest was seemless. The crew arrived on December 11th were super nice and professional and got the project done two hours earlier than expected.

Tom was excellent. He was very thorough answering all my questions.

My patience paid off. The first technician Perma-Seal sent out for service didn’t seem to have a clue of what he was doing. Nothing got done, in part because I felt it best to have another technician do the work. Trusting in the reputation Perma-Seal has established for themselves, I waited it out for another technician at a later date. I was so right!!! I haven’t had a drop of leakage in my basement ever since.

Howard installed a new water heater and replaced the ejection pump. He worked professionally, answered questions, and cleaned up the work area.Manuel worked quickly repairing a crack in the basement wall. He remembered working at our home when Perma-seal installed the basement waterproofing. We have a Perma-seal preventative maintenance agreement to ensure we do not have any water problems. We have only had good experiences with the Perma-seal employees.

Jorge Paredes was very professional and answered all my questions and concerns. I decided to go ahead with the repair of foundation cracks. I am looking forward to a dry basement again.

We are very happy with the services we received filling our 4 structural foundation cracks. Marco Botello was our installer and chief, and he was incredible and very professional. He was very friendly, and worked incredibly hard… I recommend him as a installer.

Eleazas was great!

Joove and Perfect Did a Great job and at a timely finish. They cleaned up after the job and answered all my questions. I could not had a more perfect experience. I will past this off to my family and friends.

Our recent visit from Jorge P. was extremely helpful and informative, as he took the time to explain the extent of the undisclosed foundation damage and water damage to our recently purchased home, and was also kind enough to look over some of our paperwork, and patient enough to make sure that we thoroughly understood. A very pleasant experience and we are very pleased with his service.

Jose L Duvon recently came to fix a crack in the foundation of my basement. He was very professional, polite, friendly and seemed knowledgeable. I am now hoping I will not need the services of Perma Seal in the future. Crossing my fingers and saying a prayer.

Perms-Seal consultant, Aaron Woolfolk thoroughly accessed and explained my options in addressing my concerns regarding my sump pump system. Throughout the entire process he exhibited and displayed his professional knowledge of basement waterproofing and foundational repair systems. He was personable, courteous and respectful of my concerns in resolving this matter in the most cost efficient way. It has been a pleasure working with Mr. Woolfolk and would recommend his services to friends and families in need of support in resolving their basement and foundational repair concerns.

Scott, came out and quickly found the crack. The issue was clearly explained so that I could understand the issue and what it would take to fix. I highly recommend you go with Perma-Seal and Scott.

Romy came out today to inspect our sump pump and install a cover over the basin. He was very thorough and explained everything. He took his time and did an excellent job. I would definitely recommend Perma-Seal and Romy!

I had Eric come out last week for a free estimate about the water/sump pump continuously running in my basement and I CANNOT SAY ENOUGH GOOD THINGS ABOUT THIS EXPERIENCE!!!! Eric was extremely professional, knowledgeable, and helpful in diagnosing the cause of my water concerns. He called me directly to confirm his arrival time that day, showed up on time, and honestly couldn’t have been more helpful. As it turned out- I did not have the water problem I thought I did, and did not need to schedule service, but you can believe that I will be calling Permaseal AND ERIC (!) next time I do! Thank you for running such a professional and compassionate operation.

Gene showed up promptly for our annual inspection maintenance. He notice that the pumps were too close together and the PVC from the pump area was crooked. He straightened everything out, and the pump is quieter and working nicely. He was professional and courteous, and did an efficient job. Highly recommended.

Chris DeLuca replaced our original pump the other day. He was a delight to work with. Professional, Personable. A real pleasure to work with.

Sump pump quit working. Replaced under warranty. Matt said a separate circuit world be advisable. Put a new box in, ran conduit across entire basement to pump. Matt did a fantastic job and I wouldn’t hesitate to call again for any problem in the future.

Doug came on time and provided pump maint.He also processed a wall crack request and scheduled a repair time .He was knowledgeable, friendly, and courteous.Thanks

I had major seepage problems, the crew that came and did the work were excellent. They jackhammered my basement floor and installed a new sump pump basin and sump pump and installed a French drain beneath my foundation. They kept the mess to minimal and worked very hard. I also had 2 minor problems after the work and Permaseal did come back and address them both. My problem is with the salesperson, Jim A. he was very responsive until I signed on the dotted line. I am still waiting to get a paid copy of my invoice and when I signed off on the job at the end of the day the crew chief said that they would come back in spring to finish the outside because my work was being done in the middle of January, sounded fine with me. Now nobody seems be able to verify this and are saying that it is an extra charge, really? I was sold a complete project from start to finish per Jim. Now I can’t even get him to respond. In addition, he gave me poor information on two points of my basement project that could have been major problems if the Permaseal crews had not corrected his direction.

We needed to have a new water leakage on the basement floor checked and Ramon Duron couldn’t have been more thorough and efficient in diagnosing and then explaining the possible causes of the leak and then checking and replacing the sump pump back-up battery and water level alarm. He is an asset to your company and will be asking for him by name for any further work. Fair pricing and a great job!

Howard installed a new water heater and replaced the ejection pump. He worked professionally, answered questions, and cleaned up the work area.Manuel worked quickly repairing a crack in the basement wall. He remembered working at our home when Perma-seal installed the basement waterproofing. We have a Perma-seal preventative maintenance agreement to ensure we do not have any water problems. We have only had good experiences with the Perma-seal employees.

Would like to thank Matt Tomfohrde who came to my home to wire in a separate breaker for my new Sump Pump. Not only did he do the wiring in a quick time frame also relabeled my electric panel for me. This is a good safety measure. He explained everything for me and labeled my panel as to know what switches are used for. Did a good job for me. Thank You

Tom is very professional and respectful.

Sean was kind and cordial and a pleasure to discuss the project with. He answered all of my questions and explained differences between his company’s work vs. others. Very satisfied working with Sean!

Tom was very est to understand and visualize the process. I understand what will be done.

Called permaseal and they sent Sean out to quote the work. He was on time and communicated with me. I give him and permaseal 5 stars.

Sean was informative and answered all questions.

Tom was very thorough and explained everything I asked about.

Sean came out to give me a quote on protecting my concrete. He was very nice gentleman. My neighbor referred me. Their work looks amazing and cant wait to get the same process done to my concrete. Thanks.

Tom did a great job explaining the process. I trust Perma-Seal because they a company that has been around a long time and have a great reputation.

Tom explained everything, very patient. I’m happy with his presentation.

Tom was very accommodating and explained everything very well.

John did a very thorough job here today! Fixed an issue we had with our defender system. Installed incorrectly but he fixed & explained to me how everything is set up.

Kyle arrived on time for our annual maintenance inspection. He was thorough throughout the inspection of our home, both interior and exterior. At the end of our appointment we went through the checklist together and was helpful in answering any questions we had.

Anthony was very helpful with explaining the different options of recommendations, and not very high pressure like similar companies. Would highly recommend!!

Christian was prompt and informed me that I needed another primary. I will be considering it. See you next year.

Anthony was great! He took time to answer all my questions and went over my coverage on my system. He also flushed out my sump system to help maintain healthy pumps

John gave a complete explanation on his concerns. Very complete job.

Anthony did a great job inspecting our unit with recommendations and assurances. Would like him to come back to be our inspector in the future and installs in spring

Anthony did a good job explaining everything.

Anthony and Avery shared a lot of great information, and were very personable

Hi

Antonio, was at our house today and did a very thorough job servicing our sump pump. I am not at all that familiar with the ins and out out of our sump pump so it was great to have him here to look at everything, clean everything and explain everything that was going on to me. He did a great job and was very pleasant. He also gave me options on our maintenance agreement, which was very helpful. I have not made a decision if I will extend or not, but I have the information. Thanks again for the great service

Mary