Customer Reviews and Testimonials

josue did a superb job tidy efficient and hopefully it works

Guillermo did an excellent job left everything clean his whole crew did a great job

great job nice tech Alejandro Lopez

Alejandro is very professional.

Jim G came out today for an inspection. He was very professional and looking forward to discussing the project with my husband.

Victor Rodriguez and Ramiro arrived on time. They explained what they were going to do and answered questions along the way. They were clean, neat and professional. Would definitely recommend them. Best experience with maintenance company ever.

I appreciate John Ferguson’s quick response from Perma-seal for an Inspection of my Basement and Estimate to my HOA in Carillon. John explained what he was looking for, and pointed out what he was finding as I shadowed him. I learned a lot from John. I could tell that he enjoys what he does and takes pride in his work. He is very knowledgeable and willing to patiently answer my questions. I recommend Perma-Seal to anyone having basement leak issues or needing to seal a crawlspace.

Jesse was very conscientious of the home and very informative

George Heller was my rep -Happy with turn around ! Called me right away

Thank you George Heller !

Great customer service. Repair was explained clearly. Done in a timely manner.

If I could give more than 5-Stars, I would.
In 2018 we purchased a U.S. Waterproofing sump pump back up system. I believe we paid approximately $2,300, at that time. This week, the system gave out as it kept beeping and the inverter was constantly running. I called U.S. Waterproofing to have a technician come-out to check the system. I was informed, because it was older than 3-years old and out of warranty, U.S. Waterproofing would no longer service the system. What a waste of my money!!

Since we frequently travel, a sump pump back-up system is a necessity. I called Parma-Seal, hoping to get an appointment within a couple days and I was pleasantly surprised to get an appointment for a technician to come to our house within 3-4 hours. As promised, Perma-Seal’s technician, Jeremiah Owens, called and provided an estimated time of arrival, which was 3:00 PM. Promptly at 2:55 PM, Jeremiah was at our door.

Jeremiah immediately identified himself and handed me his business card, which I felt was very professional. We then went downstairs to evaluate our back-up system, which I did not expect Parma-Seal to service. After carefully listening to our situation, Jeremiah provided a couple suggestions for a new back-up system. I did not feel that he was trying to “up sale” me or pressure me into purchasing one of Perma-Seal’s Systems. In fact, he suggested I go with the less expensive system, because it would better meet my needs and requirements. I was impressed when he informed me, the more expensive system would be over-kill. I truly appreciated his honesty. We then sat down as he explained the benefits of the systems and reviewed the breakdown of the cost(s). I felt very comfortable with my purchase, since Jeremiah made sure I understood the technology that was built into the system.

Subsequently, by 4:00 PM, Jeremiah was dismantling U.S. Waterproofing’s useless system and began installing our new Basement Defender. I can’t emphasize enough, the professionalism and care he took with installing the new system. Since we have a smaller Sump Pit, Jeremiah found a way to make all the pumps fit. He took his time and made sure all parts and electrical cords were neatly zip tied, as to not hang in an unsightly manner. We have had several plumbers service the pit, over the years, including U.S. Proofing, and never (and I mean NEVER) has a technician cleaned-up after themselves, like Jeremiah did. The area was spotless, when he was done.

After the installation was completed, Jeremiah was extremely patient, as he guided me through the app. set-up of the system. He made sure I understood all the benefits, ie. Temperature and humidity readings, remote testing and exactly how the system would inform, if it got tripped by an electrical failure or excessive water in the pit.

It was approximately 7:15 PM, when Jeremiah left our house. Not once did he mention anything about the length of time it took or the time of night, on a Friday. Also, Jeremiah was as pleasant when he left, as he was when he introduced himself.

I cannot give Jeremiah sufficient, “KUDOS” for an outstanding job. Not only was he professional in his work responsibilities, but his outstanding personality should be an example to anyone who works in a customer service industry. Parma-Seal should be proud to have such a dedicated and committed representative. He is truly a positive “face” for the company! Thank You, Jeremiah – Ron and Kathy Smith

Dick was very helpful in explaining the solution to our basement spillover. He was patient and answered all questions we had during his visit.

Thank you George for all your help – 2nd time using PermaSeal high quality work !

Dick was very professional and knowledgeable regarding the products.

Anthony did a thorough and informative inspection of our house. Very easy to work with and understand.

Dick at Permaseal did a great job with his visit for a project estimate. He thoroughly and clearly identified the issues, solutions, costs, and warrantees. Thanks!

Jake was quick efficient and courteous

Anthony was pleasant and accommodating to my schedule from our very first communication and was extremely responsive to any questions and concerns I had throughout.

Even though we did not sign on I would recommend perma seal due to the good experience I had with anthony

Manny did a great job today installing a new sump pump. He was quick and efficient and very polite. It was a pleasure working with him.

Tom Bednar was very knowledgeable and helpful in showing me options not only for the initial problem I had, but for other issues on my property.

George Heller was great to work with ! thank you

George Heller and Sam came out same day to address the crack thank you !

John Ferguson is by far one of the nicest and most professional contractor that we’ve the pleasure of dealing with. Excellent in explaining the situation and makes you feel confident that he knows what he is talking about. Very good visit.You only have 5stars but we will give John all ten!

George Heller was very friendly and explained all of my options. Really appreciate his expertise.

Very happy with the service. All of my questions were answered completely. Everything was explained to my satisfaction.

Jesse

Team was professional and efficient, explained all options and processes. – George Heller and Sam Nardi

Thank you George Heller for the great quote and workmanship. Crack repair fixed by the best PermaSeal!

Robert L. was a fantastic help to us as we tried to determine the best course of action for the repairs we were considering. No over the top sales pitch, just what we needed!

George was great! Knowledgeable, no pressure, easy to work with, gold star all around!

Nick was great and very informative and presented exact solution to the problem.
I’d highly recommend him and and his services!

On time, good communication, friendly and knowledgeable.
Thank you!

Austin Keen was on-time, professional and very easy to work with. He explained everything in easy to understand detail. The installation of my Basement Defender back-up pump was fast and clean. Austin made setting up my cell phone connection very easy and now I feel secure and worry free!

He also gave me wonderful advice about the area in my backyard where the Permaseal ‘bubbler’ deposits the water from my foundation.

Thank you Austin!

Aston was thorough, polite and very helpful. He made sure, via inspection, that my home had no water issues at all. He was very clear in providing his results and helpful information.

Austin is knowledgeable, professional, personable and very thorough in communicating the results of the checkup and recommended future work.

Antonio came in and quickly addressed the issue and was very thorough explaining the issue and what he did to resolve it. He was also incredibly friendly, we would gladly have him return for any issues that could come up.

Also wanted to comment that having basement defender is great peace of mind.

Antonio was very courteous and proficient. He explained all procedures and showed me the unit taking time to answer questions. Company was prompt to return my call. Antonio offered ways to contact a skilled technician in case of need! He did a nice job.

JesseThorough and professional service
Very helpful and informative

Our technician, Sam, was terrific. Professional, polite, and knowledgeable. He did a great job and was a pleasure to work with.

Service was great and very Informative

Like the price and that it will be taken care of. Guaranteed for 6 yts

Brett Meeker was excellent. He patiently spent the time to explain the process and gave us options for certain areas that were problematic. We explained to him that our previous experience with Perma-Seal in having inside drain tile installed, along with the clear explanation he gave about the current technology involved for concrete raising, were keys to proceeding with the project. We set a date for having the work done and paid a down payment. He knows his business.

christian was very professional and explained everything about the issue we had. He explained our options thoroughly. very satisfied with entire process so far

We have worked with Perm A Seal for many years and are always impressed with the professionalism, personality, knowledge and technology of the Perma A Seal team. We are working with Tom Bednar on this project and he is outstanding. Highly recommend Tom and the Perm A Seal team for any basement, patio and concrete projects.

Tom was very good very informative and I would call again . Because very good exp

Christian was extremely friendly and answered all our questions. Pleasant, polite, knowledgable.

Brett was very professional and will refer anyone who needs work to him and permaseal.

Jesse was extremely professional and answered all questions and concerns my wife and I had.

Brett was real professional and explained everything very well.

Brett was a great help and very thorough!

Jesse is always a professional. He keeps me informed and seems like he could accept more responsibilities…

Jesse is very knowledgeable. He was very through on his recommendations. Great customer service.

Alejandro Lopez was our technician, and we were very pleased with his service. He arrived on time and explained everything to us very clearly. We couldn’t be happier!

Antonio G came out to service our sump pump system for our yearly maintenance last month. It was an informative experience hearing some recommendations for our system that could use some attention and I felt comfortable that we were secure from flooding after he left.

He was great!!!

It’s rare to find someone that is as genuine and knowledgeable about their profession as Antonio. He answered all of our questions and made sure to listen to our concerns. We really appreciate the importance of establishing a great relationship with our service providers and look forward to having one with Antonio.

Antonio was on time and respectful of property. This young man was very pleasant.

It was a pleasure working with Antonio Garcia on the needed preventative maintenance on our home. He clearly outlined what was needed to ensure costly repairs would be avoided in the future.

I appreciate Christian calling beforehand. He was very professional.

Christian explained everything in easy to understand terms. Look forward to seeing you guys next year.