Customer Reviews and Testimonials

We just had Jose Magana to our house to diagnose the problem that is causing seepage in our basement family room. He w as very careful, deliberate and knowledgeable. He left us with two suggestions that he believed will solve the problems. We were impressed that he truly wanted to solve our problem and not just sell us an expensive project Amazing he did not suggest anything his company does. Such honesty is rare these days!,

Jim G showed up on time and was very professional. I recommend his services in the future and look forward to the foundation repair.

Thank you George Heller for fixing all 6 crack repairs !

Jesse was very informative and explained everything to me with no problem. A knowledgeable man that I’m very grateful for…I recommend PermaSeal for all your leaks! Ask for Jesse…

Thank you for George Heller for your help fixing my concrete issues !

Thank you George for the quote of crack repairs and scheduling the work look forward to getting fixed !

Christian was very direct in his assessment to replace my 10-year-old pumps. Happy with the peace of mind,

Shane was really nice, very professional yet very friendly. Offered information, check everything, and did an excellent job. He really is an asset to the company.

Jon was awesome

thank you George Heller ! 5 stars

Tyler came out to look at an old sump pump that wasn’t working correctly. He took a look and he told us the system was 17 years old. (Permaseal) We tried to buy a new battery which wasn’t working the best. So we needed to update what we currently had. Tyler was very knowledgeable about permaseal products and talked to us about updating our current system. We have two sump pumps so we decided to update both units. Tyler got to work. Had the parts on the truck and didn’t have to come back to install. He installed both units fairly quickly. Cleaned up and left the area in the way he found it. Went over the basement defender app and he was out the door. What a nice guy!!! I would recommend Permaseal/Tyler to anybody that needs your services!! 5 out of 5 Stars!!!

Mike T came out today and he was very nice, sociable, and explained things very clear to me. He was patient when asked the same thing over and over and handled our needs and diagnosed our problem swiftly. I will leave another review once the work is completed but as of now we feel we made the correct choice.

Jim G came out. Great service. Showed up on time and was very professional.

Permaseal wisdom in hiring Sales Consultant. Walter was great decision. .He is very informative and detained about state of basement water intrusion . And is assessment and pricing options were direct and fair . Moreover Walter was complete in his presentation and left our
trust that Permaseal was our solution . not a surprise to us as my late Father Joe always mentioned his trust in permaseal and we see why he trusted permaseal .

Mariano was our technician. He came early, carefully explained the new system and cleaned up the sump pump area after installation. He patiently answered our questions.

Jim g came for inspection of basement water leaking. He is very knowledgeable and inspected every thing and gave us his honest opinion.
Thanks Jim

Nicholas Liguras was very professional and also very patient as he examined the basement and showed and explained the problem of the leakage. He explained the reason for the leakage and possible ways to repair it. He patiently explained the options with pictures and drawings to show what was necessary to the long term solution and not a quick temporary solution. He answered all of my questions and concerns very professionally. Unfortunately I was not able to afford the cost of the permanent repair. In spite of this, he continued to be polite and professional as I apologized for wasting his time. He assured me I was not wasting time but had a right to ask questions. I’m sorry I could not afford the cost of the work, but Nicholas was a professional from beginning to end of his visit.
If five stars represent the best, I give Nicholas five stars.
Dorothy McDavid

Very informative and showed me videos of the work that needs to be done. He is very polite, and gave me the information that he suggested that needed to be done .

Nicholas was very friendly and knowledgeable.

We sooo appreciated the work you did for stopping the leakage in our basement. A couple years after you completed your work, we sold our house through a very bad rainy season and your work continued to keep the basement dry through closing and beyond!!! Thank you so much for a job well done!! We appreciate YOUR GOOD AND KNOWLEDGEABLE WORK! We had another company do work previous to that – that was NOT successful! Thank you again for a job well done!!

Jesse was great, excellent communication and thorough explanation.

George H was great to work with thank you for the service !

Nick L was extremely knowledgeable about foundation issues. He inspected our foundation, found 3 cracks, and provided excellent recommendations on repair, including pricing and options. Responded thoroughly to all our questions. He was a pleasure to work with.

Great service, very friendly and responsive to questions.

Thank you PermaSeal – Had George Heller at my house and very happy. Appreciate the quick appointment and fair pricing!

Tony W is awesome – thorough in his explanation, generous with his time, patient with my many questions, and up front with his pricing. The best customer experience I’ve had in the basement waterproofing industry.

Tony W is a very good serviceman.

Tony W is a very good serviceman.

Tom is very knowledgeable and informative.

Michael was great! Super professional, and didn’t pressure us at all. Wonderful customer service.

Jesse

Keegan is a great technician with a great personality. He is also a great salesman. He answered all my questions fully in a way I could understand clearly. He got me set up with a new pump and new backup system and walked me through the registration for the basement defender system. All around outstanding performance.

Sam did an amazing job. We had a bit more complicated of a situation that originally expected when we made the call and Sam worked through all our issues and got everything fixed and up and running. He was thorough and respectful of our home. I would highly recommend.

Jesse

Sam was courteous and friendly and on time. He explained my options if I wanted to upgrade my system but wasn’t pushy.

Kegan installed a sump and 2 backups (one for a second sump in another area). He was efficient and neat, explained everything to me carefully and left all the areas tidy. Glad that he solved my problem so quickly.

Keegan was a very nice person
Easy to talk to
Thanks
Carmen

Great Service. Really quick, full explanation of the system. Tony W was great in getting everything done. Great experience with your company.

Jake was very patient and polite. He answered all my questions and concerns. He continues the exceptional experiences I have had with Perma Seal. Was a positive experience. Thanks! JP

Honest and helpful for us in laying out our choices, communicated what he’d be doing each step of the way and what we need to know going forward. Great service.

Sam arrived an d reviewed the work to be done.
Following detailed explanation provided by SAM of actions/options of the project, the proposal was presented and accepted by me.
Sam provided answers to all questions posed and I was delighted to sign and move forward.
His professionalism and dedication to answer all questions and concerns makes him an ideal Poly level sales consultant.

Nick L was very informative and nice. I would definitely call them again.

Sam presented himself very well, he explained everything and was very efficient through the whole process.

JESSE was friendly,polite and extremely knowledgeable.

Jesse was great

Tom was knowledgeable, explained my options and answered my questions. I was satisfied.

Tom is very knowledgeable and explained everything very well.

Jesse was very personable and very helpful.

Tom was straightforward and professional. Explained everything with detail and thoroughly. A

Jesse very knowledgeable

Anthony was not high-pressure, which is really nice to hear when discussing issues with our home. Did a great job of explaining everything

Christian was very personable. Honest in letting me know I will have to change my battery backup soon and left a quote for it.

Christian was very efficient. Told us we needed our battery changed and did it right then and there.

Christian stopped by and let me know everything was working fine. Greatly appreciate his honesty.

Sergio and his helper (coincidentally also named Sergio) seemed very diligent in cleaning out as much of the sand in the system as possible, and even suggesting a rather more radical next step to get around the last few roadblocks, which I declined at this time.
There does seem to be a flaw in the way the system was originally installed, with a viewpoint to maintenance (cleanout) in terms of the number of tight right-angle corners in the layout.

Christian was knowledgeable and professional.

Christian was very straightforward and let me know it was time to change my battery. He then did it on the spot. Thank you

Christian was prompt. Noticed we needed to replace our batter backup pump and did it on the spot. He was very helpful.

Alejandro Lopez did a thorough inspection and after testing equipment he discovered the power supply was faulty.

Alejandro Lopez was the tech who serviced the problem. He was efficient and courteous – had good customer service qualities.