Customer Reviews and Testimonials

Came on time very polite took care of the problem right away

Jim G came out today for an inspection. He performed a hose test to verify where the leak was coming from. We got water when he moved the hose to the window well. Very thorough job and looking forward to having the work done by PermaSeal on the 23rd!

George H was on time and gave a fair quote on 1 crack repair thank you

Christian was prompt and professional.

Thank you George H for the estimate on piering my home. knowledgeable !

PermaSeal had fair pricing and went with them over 4 other competitors. George H explained everything clearly and happy with the work ! Thank you

Excellent

Jesse did an awesome job explaining things to me.

Alejandro Lopez was very professional and made me feel very comfortable with me asking him questions in regards to my sump pump that has been installed when my house was built 70 years ago. I have and will continue to recommend Permaseal to any other person looking to waterproof their basement. My sister is satisfied with the work that was done in her home also. Thanks again Mr. Lopez

Jesse was very thorough and very helpful throughout the whole process. Looking forward to work with this company

Thank you George Heller for a fair price and consultation !

John Ferguson came to my location to review the basement and give his expert review and present a quote. He was extremely thorough and very informative his background and knowledge went a long way in my education of water leakage and what options I have. I totally give him 10 stars if I was able. Thanks John

I would like to commend Oren Danilo for helping with my basement issues. A job well done. Very knowledgeable and extremely helpful.

Anthony was quick, thorough and honest with his inspection. gave the suggested recommendations without pressure. I think he deserves a raise.

Dick was very informative in explaining the needs of basement for a waterproofing solution.

Jim G was perfect. Came on time. Called before hand. Explained everything and share options.

Dick was very good at his job. He explained everything to us as he went along. He was quite personable also.

Jake was polite and efficient in getting my new basement defender set up

Great customer service. Repair was explained clearly. Done in a timely manner.

If I could give more than 5-Stars, I would.
In 2018 we purchased a U.S. Waterproofing sump pump back up system. I believe we paid approximately $2,300, at that time. This week, the system gave out as it kept beeping and the inverter was constantly running. I called U.S. Waterproofing to have a technician come-out to check the system. I was informed, because it was older than 3-years old and out of warranty, U.S. Waterproofing would no longer service the system. What a waste of my money!!

Since we frequently travel, a sump pump back-up system is a necessity. I called Parma-Seal, hoping to get an appointment within a couple days and I was pleasantly surprised to get an appointment for a technician to come to our house within 3-4 hours. As promised, Perma-Seal’s technician, Jeremiah Owens, called and provided an estimated time of arrival, which was 3:00 PM. Promptly at 2:55 PM, Jeremiah was at our door.

Jeremiah immediately identified himself and handed me his business card, which I felt was very professional. We then went downstairs to evaluate our back-up system, which I did not expect Parma-Seal to service. After carefully listening to our situation, Jeremiah provided a couple suggestions for a new back-up system. I did not feel that he was trying to “up sale” me or pressure me into purchasing one of Perma-Seal’s Systems. In fact, he suggested I go with the less expensive system, because it would better meet my needs and requirements. I was impressed when he informed me, the more expensive system would be over-kill. I truly appreciated his honesty. We then sat down as he explained the benefits of the systems and reviewed the breakdown of the cost(s). I felt very comfortable with my purchase, since Jeremiah made sure I understood the technology that was built into the system.

Subsequently, by 4:00 PM, Jeremiah was dismantling U.S. Waterproofing’s useless system and began installing our new Basement Defender. I can’t emphasize enough, the professionalism and care he took with installing the new system. Since we have a smaller Sump Pit, Jeremiah found a way to make all the pumps fit. He took his time and made sure all parts and electrical cords were neatly zip tied, as to not hang in an unsightly manner. We have had several plumbers service the pit, over the years, including U.S. Proofing, and never (and I mean NEVER) has a technician cleaned-up after themselves, like Jeremiah did. The area was spotless, when he was done.

After the installation was completed, Jeremiah was extremely patient, as he guided me through the app. set-up of the system. He made sure I understood all the benefits, ie. Temperature and humidity readings, remote testing and exactly how the system would inform, if it got tripped by an electrical failure or excessive water in the pit.

It was approximately 7:15 PM, when Jeremiah left our house. Not once did he mention anything about the length of time it took or the time of night, on a Friday. Also, Jeremiah was as pleasant when he left, as he was when he introduced himself.

I cannot give Jeremiah sufficient, “KUDOS” for an outstanding job. Not only was he professional in his work responsibilities, but his outstanding personality should be an example to anyone who works in a customer service industry. Parma-Seal should be proud to have such a dedicated and committed representative. He is truly a positive “face” for the company! Thank You, Jeremiah – Ron and Kathy Smith

George Heller was great explained my egress kit and crack repairs. Thank you Perma-Seal ! Keep up the good work

Dick was professional and friendly. He walked me through the various fixes that will (we hope) solve our basement seepage problem permanently. Would recommend Dick to friends and neighbors.

Tom was knowledgeable and professional and provided an on-site detailed quote of 2 options.
Thanks Tom

Tom Bednar was very knowledgeable and helpful in showing me options not only for the initial problem I had, but for other issues on my property.

George Heller was great to work with ! thank you

George Heller and Sam came out same day to address the crack thank you !

John Ferguson is by far one of the nicest and most professional contractor that we’ve the pleasure of dealing with. Excellent in explaining the situation and makes you feel confident that he knows what he is talking about. Very good visit.You only have 5stars but we will give John all ten!

George Heller was very friendly and explained all of my options. Really appreciate his expertise.

Very happy with the service. All of my questions were answered completely. Everything was explained to my satisfaction.

Jesse

Team was professional and efficient, explained all options and processes. – George Heller and Sam Nardi

Richard explained sump system replacement very professionally

Christian did a fantastic job installing my new DC Defender system. My questions are always non-stop regarding any service call and he answered them all in detail and with patience! I will be scheduling installation of a Perma-Dry system in the next 4-6 weeks and hope to maybe see Christian again!

Austin is a great representative for your company. He was very proficient at his job, not only of the evaluations of present equipment, but also the installation of the replacement.

When Austin Reed came to check our sump pump system he could not have been more professional and courtesy as well as patient and persistent. He was trying to identify the exact source of our problem with the ejector pump. What a great asset he is to your team!!

Jon was very informative and helpful. Great service.

Austin was very professional. He communicated well on everything he saw and was doing. A very pleasant experience and highly recommended.

I would like to say thanks to Christian who was very helpful. He called prior to the appointment, and was able to fix the problem and help me with the internet connection. Fantastic service…..Duane

Dan, the technician, was professional, friendly, & exhibited an excellent work ethic. He listened, searched, took pictures, & explained clearly. He also attended to reconnecting my wifi on my sump pump Basement.
Defender.

Christian Salgado was very professional. He was able to clearly identify an explain the isdue with my system. He worked efficiently and left the work space clean. He was very personable. I had a positive experience with him.

Hiring Austin was the best decision I have made in long time. He was so professional and knowledgeable about everything. He talked me through everything and installed quickly with no mess. He even removed my old system! Thanks!

Tom was very good very informative and I would call again . Because very good exp

Christian was extremely friendly and answered all our questions. Pleasant, polite, knowledgable.

Brett was very professional and will refer anyone who needs work to him and permaseal.

Jesse was extremely professional and answered all questions and concerns my wife and I had.

Brett was real professional and explained everything very well.

Brett was a great help and very thorough!

Sam arrived an d reviewed the work to be done.
Following detailed explanation provided by SAM of actions/options of the project, the proposal was presented and accepted by me.
Sam provided answers to all questions posed and I was delighted to sign and move forward.
His professionalism and dedication to answer all questions and concerns makes him an ideal Poly level sales consultant.

Nick L was very informative and nice. I would definitely call them again.

Sam presented himself very well, he explained everything and was very efficient through the whole process.

JESSE was friendly,polite and extremely knowledgeable.

Antonia was on time helpful in his evaluation & recommendations was very pleased!!

Alejandro Lopez was very attentive and on time. It was a busy day. He called 1st, arrived and took care of my inspection. Great job Mr. Lopez!

I like having Anthony in the house! He is very respectable and knows his stuff. He makes a customer feel very involved in the process of the inspection

ANTONIO IS A VERY FRIENDLY AND EFFICIENT PERSON.
EXPLAINS ALL ITEMS THOROUGHLY.
LOOKING FORWARD TO WORKING WITH HIM IN CONTINUED SERVICES.
HE IS A KEEPER – REWARD HIM ACCORDINGLY.

M. GUZZO

Christian was great. He let me know it was time to change my battery. And it is time to replace my ejector pump. I will keep this in mind.

Christian came early and was great. Very personable. Made sure my battery backup and dehumidifier were running fine. Even changed a battery and a filter. Thank you!

Christian was very knowledgeable. I always look forward to having Perma Seal out to make sure my basement is safe.

Alejandro Lopez was patient, understanding and listened to my concerns and explained everything he did in the process. He was also training a nice guy who was also just as informative.

My confidence in my tile system is renewed.

John did a great job. Very helpful and gave us a good lesson on using the app.

I have not had you guys for quite some time. Christian came by and assessed my pump situation very efficiently. He put the system in for me in an efficient manner as well.