Customer Reviews and Testimonials

Thank you George H for getting my crack fixed the next day ! Quick service thank you!

Great communication skills very professional and Informative

From start to finish, my experience with Perma-Seal was top-notch. First off, Matt was very professional and thorough in assessing the overall situation and was excellent at explaining why the things needing repair had gotten to be a problem, and how the recommended repairs would fix things and keep them from happening again. As it turned out, neither he or I had noticed the sump pump problem, and when I finally saw it some days later, Matt came out on a Sunday morning to figure it out and get that included in the other work Perma-Seal was going to be doing.

On the day the work was scheduled to be done, Marcos and his crew of 5 showed up right on time and got right to work. Everyone was professional, polite and happy to answer the questions I had – which truth be told were not many because the crew had given me detailed explanations of what they’d be doing up front. It was easy to tell by watching these guys that they were well trained and knew exactly what they were doing. They were also very hard working and got everything done in one day – which was surprising to me given all they had to do, but apparently not to them. Overall, I’d be happy to have a crew like this one to do any work I needed done.

Jesse was very through in identigying and explaining the problem

Thank you George H for the help working on the window wells / drainage system around the house

Jesse was very attentive , all information was clear and precise , very friendly .

Alejandro Lopez gave excellent customer service . I highly recommend this technician.Permaseal is a great company though somewhat expensive system.

Jesse was very informative and knowledgeable. He informed me about possible issues that may occur with my current sump pump.

Jesse, punctual, professional

Jon was very helpful

Thank you George Heller for a fair price and consultation !

John Ferguson came to my location to review the basement and give his expert review and present a quote. He was extremely thorough and very informative his background and knowledge went a long way in my education of water leakage and what options I have. I totally give him 10 stars if I was able. Thanks John

I would like to commend Oren Danilo for helping with my basement issues. A job well done. Very knowledgeable and extremely helpful.

Anthony was quick, thorough and honest with his inspection. gave the suggested recommendations without pressure. I think he deserves a raise.

Dick was very informative in explaining the needs of basement for a waterproofing solution.

Jim G was perfect. Came on time. Called before hand. Explained everything and share options.

Dick was very good at his job. He explained everything to us as he went along. He was quite personable also.

Jake was polite and efficient in getting my new basement defender set up

Great customer service. Repair was explained clearly. Done in a timely manner.

If I could give more than 5-Stars, I would.
In 2018 we purchased a U.S. Waterproofing sump pump back up system. I believe we paid approximately $2,300, at that time. This week, the system gave out as it kept beeping and the inverter was constantly running. I called U.S. Waterproofing to have a technician come-out to check the system. I was informed, because it was older than 3-years old and out of warranty, U.S. Waterproofing would no longer service the system. What a waste of my money!!

Since we frequently travel, a sump pump back-up system is a necessity. I called Parma-Seal, hoping to get an appointment within a couple days and I was pleasantly surprised to get an appointment for a technician to come to our house within 3-4 hours. As promised, Perma-Seal’s technician, Jeremiah Owens, called and provided an estimated time of arrival, which was 3:00 PM. Promptly at 2:55 PM, Jeremiah was at our door.

Jeremiah immediately identified himself and handed me his business card, which I felt was very professional. We then went downstairs to evaluate our back-up system, which I did not expect Parma-Seal to service. After carefully listening to our situation, Jeremiah provided a couple suggestions for a new back-up system. I did not feel that he was trying to “up sale” me or pressure me into purchasing one of Perma-Seal’s Systems. In fact, he suggested I go with the less expensive system, because it would better meet my needs and requirements. I was impressed when he informed me, the more expensive system would be over-kill. I truly appreciated his honesty. We then sat down as he explained the benefits of the systems and reviewed the breakdown of the cost(s). I felt very comfortable with my purchase, since Jeremiah made sure I understood the technology that was built into the system.

Subsequently, by 4:00 PM, Jeremiah was dismantling U.S. Waterproofing’s useless system and began installing our new Basement Defender. I can’t emphasize enough, the professionalism and care he took with installing the new system. Since we have a smaller Sump Pit, Jeremiah found a way to make all the pumps fit. He took his time and made sure all parts and electrical cords were neatly zip tied, as to not hang in an unsightly manner. We have had several plumbers service the pit, over the years, including U.S. Proofing, and never (and I mean NEVER) has a technician cleaned-up after themselves, like Jeremiah did. The area was spotless, when he was done.

After the installation was completed, Jeremiah was extremely patient, as he guided me through the app. set-up of the system. He made sure I understood all the benefits, ie. Temperature and humidity readings, remote testing and exactly how the system would inform, if it got tripped by an electrical failure or excessive water in the pit.

It was approximately 7:15 PM, when Jeremiah left our house. Not once did he mention anything about the length of time it took or the time of night, on a Friday. Also, Jeremiah was as pleasant when he left, as he was when he introduced himself.

I cannot give Jeremiah sufficient, “KUDOS” for an outstanding job. Not only was he professional in his work responsibilities, but his outstanding personality should be an example to anyone who works in a customer service industry. Parma-Seal should be proud to have such a dedicated and committed representative. He is truly a positive “face” for the company! Thank You, Jeremiah – Ron and Kathy Smith

Dick was extremely knowledgeable and helpful. Very quick and easy process.

George Heller was great explained my egress kit and crack repairs. Thank you Perma-Seal ! Keep up the good work

Dick was professional and friendly. He walked me through the various fixes that will (we hope) solve our basement seepage problem permanently. Would recommend Dick to friends and neighbors.

Tom was knowledgeable and professional and provided an on-site detailed quote of 2 options.
Thanks Tom

Tom Bednar was very knowledgeable and helpful in showing me options not only for the initial problem I had, but for other issues on my property.

George Heller was great to work with ! thank you

George Heller and Sam came out same day to address the crack thank you !

John Ferguson is by far one of the nicest and most professional contractor that we’ve the pleasure of dealing with. Excellent in explaining the situation and makes you feel confident that he knows what he is talking about. Very good visit.You only have 5stars but we will give John all ten!

George Heller was very friendly and explained all of my options. Really appreciate his expertise.

Very happy with the service. All of my questions were answered completely. Everything was explained to my satisfaction.

Jesse

Austin was very professional. He communicated well on everything he saw and was doing. A very pleasant experience and highly recommended.

I would like to say thanks to Christian who was very helpful. He called prior to the appointment, and was able to fix the problem and help me with the internet connection. Fantastic service…..Duane

Dan, the technician, was professional, friendly, & exhibited an excellent work ethic. He listened, searched, took pictures, & explained clearly. He also attended to reconnecting my wifi on my sump pump Basement.
Defender.

Christian Salgado was very professional. He was able to clearly identify an explain the isdue with my system. He worked efficiently and left the work space clean. He was very personable. I had a positive experience with him.

Hiring Austin was the best decision I have made in long time. He was so professional and knowledgeable about everything. He talked me through everything and installed quickly with no mess. He even removed my old system! Thanks!

Nick was great and very informative and presented exact solution to the problem.
I’d highly recommend him and and his services!

On time, good communication, friendly and knowledgeable.
Thank you!

Austin Keen was on-time, professional and very easy to work with. He explained everything in easy to understand detail. The installation of my Basement Defender back-up pump was fast and clean. Austin made setting up my cell phone connection very easy and now I feel secure and worry free!

He also gave me wonderful advice about the area in my backyard where the Permaseal ‘bubbler’ deposits the water from my foundation.

Thank you Austin!

Aston was thorough, polite and very helpful. He made sure, via inspection, that my home had no water issues at all. He was very clear in providing his results and helpful information.

Austin is knowledgeable, professional, personable and very thorough in communicating the results of the checkup and recommended future work.

I would like to give 5 Stars review to Mr. Tom Bednar who gave me an estimate yesterday. Tom was very punctual and patient with answering my questions. Tom was very helpful and made sure I understood each option he offered. Tom also offered me flexibility as to the date of the project. Thanks a lot Tom and it was a pleasure to meet you!
Dariusz Potoczny

Jesse

Jesse

Jesse was very helpful and knowledgeable. Highly recommend!

Tom did a great job!

JESSE

Jesse

Jesse, very knowable, answers all questions, delight to work with

Jesse gave me detailed description

Tom very informative
Tom showed patience with helping me with all my questions

Antonio G came out to service our sump pump system for our yearly maintenance last month. It was an informative experience hearing some recommendations for our system that could use some attention and I felt comfortable that we were secure from flooding after he left.

He was great!!!

It’s rare to find someone that is as genuine and knowledgeable about their profession as Antonio. He answered all of our questions and made sure to listen to our concerns. We really appreciate the importance of establishing a great relationship with our service providers and look forward to having one with Antonio.

Antonio was on time and respectful of property. This young man was very pleasant.

It was a pleasure working with Antonio Garcia on the needed preventative maintenance on our home. He clearly outlined what was needed to ensure costly repairs would be avoided in the future.

I appreciate Christian calling beforehand. He was very professional.

Christian explained everything in easy to understand terms. Look forward to seeing you guys next year.

Christian was able to get to us early. Told us our pump was 12 years old and needed to be replaced. He then got it done in about 15 minutes, very efficient.

Antonio Garcia came over and provided excellent service with a very professional and welcoming personality. He was very informative and I am appreciative of the service provided by Permaseal

Antonio Garcia did an outstanding job in providing service for Permaseal. He recommended some great options at my appointment. I am very satisfied with my experience