Customer Reviews and Testimonials

Nick did a great job of evaluating the job and providing an acceptable proposal for the work. We accepted and signed the agreement today. Thank you Permaseal

Sean was very helpful and we decided to go with Perm seal over US waterproofing due to Sean’s professionalism and expertise.

Sean was efficient and on time. I have 2 areas of concern. Sean complied measurements and presented a proposal for work. The work is scheduled in August.

Nick L. was personable and professional. He answered all questions and got straight to work and found a solution to my problem. He took his time was empathetic of my water issues.

Nick L. did a great job. Very satisfied.

Sean was the best. Was very nice and let me talk about my cars. He showed me all the voids in my concrete that I was unaware of. We just scheduled the work.

Nick L came to inspect our basement and gave us an estimate on the repairs we need. He is very knowledgeable and nice.

Nick l took the time to explain the issues and the potential problems. I felt he was as professional as any one I ever worked with

Henry Heller was an outstanding Sales Consulant. He explained everything and made sure we understood the process. The presentation of Perma Seal is exceptional!!!!I I was also given the home repair consumer rights brochure.
Thank you Perna Seal.

Today, I had the pleasure of working with Nick L regarding a consultation for my home. I wanted to learn of new solutions to keep my basement dry. Nick L was very informative, listened to my desires and helped me with the best solutions that would be permanent and not a “quick fix.” Nick L, showed me examples, explained why certain options would be better than others, showed me how the work would be done and gave an itemized breakdown of the quote provided to me. Having a wet basement is a homeowners nightmare. Nick L, thank you for your high level of professionalism and patience with me having questions. I feel comfortable with moving forward because of this.

Thank you.

Ramon D jesus was very effecent and did a very professional crack sealing job and replacing sump pump.

Just want to complement your employee Mariano Mavro on an excellent job he did on replacing the window cover. He was courteous and explained in detail what he was going to do. He did this in a pleasant manner as he enjoyed his job and was proud of Perma-Seal. He gets a top rate from us. I would recommend Perma-Seal to others.

Sherry was so friendly and informative and answered any questions I had regarding the details of waterproofing my basement! We are looking forward to having a safe comfortable area to enjoy in just a few weeks!

Mariano called at 7:30 this morning to inform me of his arrival time. He and Alberto arrived on time and got right to it. They wasted no time removing the old window well liner and immediately began prepping the well for the new one. While Alberto put the finishing touches on the interior of the window well, Mariano measured, then built the new covers for each of 3 window wells. Upon completion, Mariano walked me through what was done and answered any questions I had. Both technicians were very friendly and professional. I had Permaseal waterproof my basement 20+ years ago to my utmost satisfaction and I will continue to trust them with any other projects in the future. I highly recommend them for you.

Manny R. Installed our sump pump and repaired a basement crack. He was very friendly, respectful, informative and professional in every way. Outstanding job, Manny!! Thank you!

Today I received an excellent consultation service from Michael Medrys. He was extremely professional and knowledgable in answering all my questions and concerns regarding the concrete lifting job I’d like to get done. He also provided consultation on other jobs Permaseal does in my basement. Looking forward to making a decision soon and getting the work started.

About 10 years ago, Perma-Seal put in a basement drain tile system to solve seepage problems, and we had about 9 good years without problems. But then new issues surfaced due to iron ochre clogging up the works. So the Perma-Seal crew came out this past weekend and installed a new flange solution to help keep the system clean and eliminate the resulting seepage that had resurfaced. The team that came out on Saturday morning (Sergio, Alex, Abel) were on time, truly professional, friendly and worked so very hard, while temperatures approached 90 degrees and high humidity. The work was explained well and they were patient with questions. The work was completed within the estimated time and the site cleaned up well. Now we wait for the next big rain events!

Austin, who came out and gave me the original evaluation and what needed to be done, and Josue Perfecto Saul, who repaired my structural foundation problem and crack in the basement wall – all were polite, professional, knowledgeable and very considerate of what needed to be done. The problem was taken care of in a timely fashion and they left the work area, inside and out, cleaned up with everything put back to its original place.

Ramon Duron was extremely helpful and demonstrated outstanding customer service. He called the office to see if he could seal the cracks in basement today. He was able to get someone else to take care of his appointments. That’s customer service and professionalism

The crew, made up of Fidel, Sebastion, and Chu, was fantastic: professional, skilled, punctual, and thorough. These men were a pleasure to have in our home, providing pleasant misdemeanors as well and hard work (leaving our basement clean, water-free, and buttoned up for the next deluge).

We have used them a few times for foundation crack repair. They were very quick and did the job well. When we used them a few years ago, they also had a warranty if any sealed cracks should leak again. They come out and repair again, at no cost.

They came and repaired 2 cracks in my basement foundation. So far, so good. I’ve not seen any water in my basement since the repair.

This company is one of the most professional entities I have ever dealt with. From the very knowledgeable (yet not pushy) salesman, to the administrative office support, to the workmen, our experience was nothing but pleasant and seamless. Communication was open and consistent, with service reminders calls, a call just before the workmen arrived, and a follow-up call to assess our satisfaction. And the workmanship–excellent!! Everything was handled according to code, with a permit pulled, and the final product passed city inspection with flying colors. After my dad passed away this year, we knew we had to do something about a very leaky basement in order to sell the house. It was an emotional time going through my parents’ belongings and the last thing I wanted was to worry about the basement. We had two foundation cracks filled in my parents’ home and then had Perma-Seal install an entire drain tile system. The impending work was explained to us in language that we could understand and then everything went exactly as planned. Thanks to Perma-Seal’s immaculate, accurate, high-quality work, our basement is now bone dry! And the lifetime warranties and transferability to new owners gives us peace of mind as we sell my parents’ home. I would definitely recommend Perma-Seal to all of my friends and family. This is a top-notch company.

They had to do a lot of work to fix my block foundation with lifting and straightening. Now I have the most solid foundation in the neighborhood. They did the work fast and cleaned up without leaving a big mess.

During the last 3 months, I have been attempting to solve a water leakage problem at my property in Chicago. It is an expensive single family home that I have been fortunate enough to rent to very nice, responsible people. Unfortunately, I have had sewer smelling water entering the lower level every time it rained. It is a finished living area. Let me tell you something, I have been rehabbing and building for 20 years. I have been a Real Estate broker for 20 as well. I tell people all the time, You can never have all three…speed, competence and price. You always have to pick two. Well, for the first time in my career, Dan McGowan gave me all three. He was fast, considerate, competent and did not try to rip me off. I also felt Steve was out for my interest every minute. This was a rare experience for me. I just wanted to let you know that you have some great employees. However you found them, I would write it down. I will always call your company first. I am also putting your numbers in my newsletter for all to see.

Professionals that saved me from wasting a lot of money, and they did high quality, on time, professional work. I received other bids for over $3,000 to fix a leak that I had. Dan McGowan, the Perma-Seal,representative quickly explained that Perma-Seal’s proprietary process would get the job done with a warranty for around $200.Crew showed up on time. Done in 25 minutes. Work area left cleaner than before they started. Lifetime warranty on the seal. What could be better? You can trust Dan with his estimates and suggestions. You can trust that Perma-Seal,will deliver the goods.

Found a large crack in the foundation during a bathroom remodel. This crack was not actively leaking but it was large enough that it took more time and material to fix. The person that performed the work was courteous and cleaned up after himself.

This is the second time I’ve used Perma-Seal. The wall crack repair work was absolutely great. I haven’t had a leak in 10 years on the first time we used your service. Thank you.

I was very pleased with the result after Perma-Seal worked on my foundation. The crew was well-managed, courteous and careful of my property and everything was done as described. I received full value for the money!

Always had great service! – I had a great experience with Perma-Seal,both times that I used them. They repaired a leak in the basement of my previous home 17 years ago, and they did work in my current home in the fall of 2009, and I have never had water in my basement after their repairs. The estimators are always very thorough and make sure that I understand the process and cost involved, and the crew always delivers. Highly recommended!

Installed a new sump pump and battery backup. Buried a PVC pipe outside for the water to be expelled underground instead of it just shooting out of a pipe from our house like the old pump. First of all, Robert came to assess our situation. He explained everything he suggested we do and gave reasons why. He was very professional and, we feel, honest. Having heard nothing but good things about Perma-Seal, we accepted the quote that day and an installation date was scheduled. On the day of the scheduled service we received a call from one of the technicians advising they could arrive 1/2 hour earlier if that was okay with us, and it was. (We are used to companies calling because they will be late, so this was nice.) They were very polite, performed the work to our satisfaction, explained how the battery backup works, and cleaned up after.

Doug explained everything and took care of our issue quickly. He was very professional and friendly.

I contacted Perma-Seal to evaluate my existing sump pump. Robert came out and was professional, punctual and educating. I had several questions for Robert throughout the evaluation and he took the time to show me what was causing my sump pump issues and how Perma-Seal could fix my problem. He provided several options and allowed for me to choose which one was best. Unlike other contractors, Robert was not a pushy salesman. He is a genuine professional who puts more emphasis on solving his customer’s problems than trying to make a quick sale. About a week after the evaluation, a technician came out to my home and replaced my existing sump pump with a new primary and battery backup pump. The technician also addressed my concerns of a loud noise coming from the discharge pipe rubbing against the underside of my floor joists. The technician installed bumpers and padding along the underside of my floor joists to reduce the vibration and noise. This was not within the scope of work however, the technician wanted to make sure the job was done right and left me a satisfied customer. My pumps were installed in January 2012 and they have been working great. Based on my experience with Perma-Seal, I have referred them to two of my friends and had additional work performed this year by them at my home.

Being at a low spot in my neighborhood, the heavy rains we get periodically through the year, and the amount of water I was seeing getting pumped out during those rains, I wanted some assurances of having a good sump/backup system for my basement (even though I was happy with my self-installed system, I felt like it was time to invest in something more professional looking).After getting a few quotes, I settled on these guys, simply because of the professionalism they showed during their initial visit. The price was a little high for my taste, but then, all bids were coming in around at a similar price. The guy that did the install was professional, clean, and courteous.Now, after a year of it working, I’m happy, it’s been functioning well. I would recommend this company for sump-pump installs.

Perma-Seal did a full perimeter basement drainage system for us along with installing a new sump pump with back-up. All was done in the 2 days allotted by people who knew what they were doing and were able to explain why they did the things they did. We have now gone through some really heavy rains and have been dryer than ever. Each day they were here at the time promised and cleaned up prior to leaving.

Our basement walls had mold from water damage from a burst water pipe/drain. We were concerned that water was also entering the foundation walls and floor. We called Perma-Seal,for an estimate on waterproofing the area.TONY GAGLIANO arrived promptly as promised and began a very thorough inspection which included both an exterior and interior exam. He took careful note of the water damage that we had sustained and then concluded that the water had NOT entered through the walls or flooring, but was in fact, from the pipes which had burst. He then spent another hour or so inspecting the surrounding grading, gutters, wall condition, mortar lines, etc..all areas from which water could cause future problems. He was extremely polite, thorough and professional and was not impatient with our endless questions. Based on his assurances, we were able to proceed with remediation of the damage and eventual refinish of the basement.He could have sold us an expensive repair of complete foundation excavation and sealing, drain tiles and sump pumps. Instead he provided us an honest evaluation, which resulted in zero money to Perma Seal. His inspection was free. It doesnt get anymore honest than this. I dont know the names of any other Perma-Seal,inspectors, but if I were looking for a thorough and honest evaluation, I would ask for Tony Gagliano. We thank him and apologize for the delay in providing this review.

Perma-Seal trenched the perimeter of my basement, installed drainage and sump pump system, and lined walls with waterproof membrane. They were punctual and finished the project early. With the storms and rain we have had this fall their work was put to the test week after week. As I write this review I am in the basement as we wait for the storms and tornado warnings to end. Our basement is water tight and free of the musty odor.

Allen did a very good job of checking the sump pumps and battery backup. Thank you!

I had a top notch experience with the Perma-Seal folks… from estimating, through installation, and subsequent warranty work and followup. It was almost 2 years ago when I had all the work performed. Everyone was punctual for their appointments, very knowledgeable and informative on what to expect, how things would work, and what to watch. The end result looks very similar to the other ‘after’ pictures posted… very clean and professional. No mess left after the work. I no longer have that musty smell in the crawl, and I actually store things in there now. After the first year I did have an issue with the pump. They responded quickly and took care of the issue (replaced pump) at no cost. Everything continues to work like a charm. On top of it… after another year went by… I recently received a call to schedule a free inspection and checkup. They just were here and checked everything out… all still working great…. and free inspection as well. Can’t beat that… they just checked everything out, made sure all was working fine, mentioned a few things I could do for added services but was not ‘pushy’ by no means on the sell… just let me know what was available. Excellent customer focus, followup and support. I am extremely happy I went with these folks…. as I said, my experience has been top notch.

The certified foundation consultant that came out was very professional and explained every detail of what he recommended and why that work was needed. The crew that came to do the work were also professional and very knowledgeable. After cleaning the original sump pump, they saw that there was no need to do the additional work originally quoted. Because they knew what they were doing, I ended up saving $1,000 because there was not need to break concrete and install a double basin. They arrived early, at 7:30 a.m. and were finished by 10:00 a.m. I was extremely pleased with their work from start to finish.