Customer Reviews and Testimonials

Jacob was courteous and professional going over our options to best improve the health of our homes sump systems as well as bringing to our attention that our waste ejector pit has been unsealed and venting into our basement. We appreciate his expertise and console in these matters.

Anthony explained everything very well. Addressed all of the concerns I had

Antonio was pleasant and very knowledgeable. He graciously answered my questions and performed his duties very well. I plan on requesting him personally for our annual maintenance visits.

Thanks!

Great job! Perfecto and team knew what they were doing and got the job done. They were professional, careful of the property and cleaned up after they finished. Perma-Seal is lucky to have such good employees!!

We have been using Perma-Seal for 30 years and have always had a great experience!

Andres Rincon completed a very careful and thorough installation of my nee Defender Back-Up system. He also provided a clear and concise explanation of how the new system operates.

I have been very happy with Perma-Seal’s overall services over the years. Having Andres on the Perma-Seal team is definitely a continued reason to be happy!

Alejandro Lopez was very patient, informed and answered all of my questions

Jon was excellent knew what he was talking about and very informative

Antonio was on time, courteous and professional. He made sure that I understood what needed to be done and what to do in case the same issue arises. Super professional and kind.

Great job done by Victor and his crew.

Very pleasant, efficient service with Tomas. Explained procedure, showed all the steps as completed. Cleaned inside area, outside area professionally completed. Highly recommend Permaseal.

Great customer service. Repair was explained clearly. Done in a timely manner.

If I could give more than 5-Stars, I would.
In 2018 we purchased a U.S. Waterproofing sump pump back up system. I believe we paid approximately $2,300, at that time. This week, the system gave out as it kept beeping and the inverter was constantly running. I called U.S. Waterproofing to have a technician come-out to check the system. I was informed, because it was older than 3-years old and out of warranty, U.S. Waterproofing would no longer service the system. What a waste of my money!!

Since we frequently travel, a sump pump back-up system is a necessity. I called Parma-Seal, hoping to get an appointment within a couple days and I was pleasantly surprised to get an appointment for a technician to come to our house within 3-4 hours. As promised, Perma-Seal’s technician, Jeremiah Owens, called and provided an estimated time of arrival, which was 3:00 PM. Promptly at 2:55 PM, Jeremiah was at our door.

Jeremiah immediately identified himself and handed me his business card, which I felt was very professional. We then went downstairs to evaluate our back-up system, which I did not expect Parma-Seal to service. After carefully listening to our situation, Jeremiah provided a couple suggestions for a new back-up system. I did not feel that he was trying to “up sale” me or pressure me into purchasing one of Perma-Seal’s Systems. In fact, he suggested I go with the less expensive system, because it would better meet my needs and requirements. I was impressed when he informed me, the more expensive system would be over-kill. I truly appreciated his honesty. We then sat down as he explained the benefits of the systems and reviewed the breakdown of the cost(s). I felt very comfortable with my purchase, since Jeremiah made sure I understood the technology that was built into the system.

Subsequently, by 4:00 PM, Jeremiah was dismantling U.S. Waterproofing’s useless system and began installing our new Basement Defender. I can’t emphasize enough, the professionalism and care he took with installing the new system. Since we have a smaller Sump Pit, Jeremiah found a way to make all the pumps fit. He took his time and made sure all parts and electrical cords were neatly zip tied, as to not hang in an unsightly manner. We have had several plumbers service the pit, over the years, including U.S. Proofing, and never (and I mean NEVER) has a technician cleaned-up after themselves, like Jeremiah did. The area was spotless, when he was done.

After the installation was completed, Jeremiah was extremely patient, as he guided me through the app. set-up of the system. He made sure I understood all the benefits, ie. Temperature and humidity readings, remote testing and exactly how the system would inform, if it got tripped by an electrical failure or excessive water in the pit.

It was approximately 7:15 PM, when Jeremiah left our house. Not once did he mention anything about the length of time it took or the time of night, on a Friday. Also, Jeremiah was as pleasant when he left, as he was when he introduced himself.

I cannot give Jeremiah sufficient, “KUDOS” for an outstanding job. Not only was he professional in his work responsibilities, but his outstanding personality should be an example to anyone who works in a customer service industry. Parma-Seal should be proud to have such a dedicated and committed representative. He is truly a positive “face” for the company! Thank You, Jeremiah – Ron and Kathy Smith

Dick was very helpful in explaining the solution to our basement spillover. He was patient and answered all questions we had during his visit.

Thank you George for all your help – 2nd time using PermaSeal high quality work !

Dick was very professional and knowledgeable regarding the products.

Anthony did a thorough and informative inspection of our house. Very easy to work with and understand.

Dick at Permaseal did a great job with his visit for a project estimate. He thoroughly and clearly identified the issues, solutions, costs, and warrantees. Thanks!

Jake was quick efficient and courteous

Anthony was pleasant and accommodating to my schedule from our very first communication and was extremely responsive to any questions and concerns I had throughout.

Even though we did not sign on I would recommend perma seal due to the good experience I had with anthony

Manny did a great job today installing a new sump pump. He was quick and efficient and very polite. It was a pleasure working with him.

Team was professional and efficient, explained all options and processes. – George Heller and Sam Nardi

Thank you George Heller for the great quote and workmanship. Crack repair fixed by the best PermaSeal!

Robert L. was a fantastic help to us as we tried to determine the best course of action for the repairs we were considering. No over the top sales pitch, just what we needed!

George was great! Knowledgeable, no pressure, easy to work with, gold star all around!

Nick L was absolutely amazing!! He was so thorough and made sure to look at everything. He didn’t rush and explained everything to me! Highly recommend him!!!

Richard is a knowledgeable person pertaining to the situation that i have

George was great today. Thank you PermaSeal for all the help. Excited to get the cracks fixed

Dick Farcone visited our home today to provide an estimate on a foundation repair under our sunroom. He was on-time, very courteous and gave us a very detailed explanation as to the process and timing for the repair. Could not have been more happy with his service.

Michael was great, very professional and a great help.

John Ferguson was very professional and courtesy and knowledgeable!

When Austin Reed came to check our sump pump system he could not have been more professional and courtesy as well as patient and persistent. He was trying to identify the exact source of our problem with the ejector pump. What a great asset he is to your team!!

Jon was very informative and helpful. Great service.

Austin was very professional. He communicated well on everything he saw and was doing. A very pleasant experience and highly recommended.

I would like to say thanks to Christian who was very helpful. He called prior to the appointment, and was able to fix the problem and help me with the internet connection. Fantastic service…..Duane

Dan, the technician, was professional, friendly, & exhibited an excellent work ethic. He listened, searched, took pictures, & explained clearly. He also attended to reconnecting my wifi on my sump pump Basement.
Defender.

Christian Salgado was very professional. He was able to clearly identify an explain the isdue with my system. He worked efficiently and left the work space clean. He was very personable. I had a positive experience with him.

Hiring Austin was the best decision I have made in long time. He was so professional and knowledgeable about everything. He talked me through everything and installed quickly with no mess. He even removed my old system! Thanks!

Nick was great and very informative and presented exact solution to the problem.
I’d highly recommend him and and his services!

On time, good communication, friendly and knowledgeable.
Thank you!

Austin Keen was on-time, professional and very easy to work with. He explained everything in easy to understand detail. The installation of my Basement Defender back-up pump was fast and clean. Austin made setting up my cell phone connection very easy and now I feel secure and worry free!

He also gave me wonderful advice about the area in my backyard where the Permaseal ‘bubbler’ deposits the water from my foundation.

Thank you Austin!

Jesse, very knowable, answers all questions, delight to work with

Jesse gave me detailed description

Tom very informative
Tom showed patience with helping me with all my questions

Like the price and that it will be taken care of. Guaranteed for 6 yts

Brett Meeker was excellent. He patiently spent the time to explain the process and gave us options for certain areas that were problematic. We explained to him that our previous experience with Perma-Seal in having inside drain tile installed, along with the clear explanation he gave about the current technology involved for concrete raising, were keys to proceeding with the project. We set a date for having the work done and paid a down payment. He knows his business.

christian was very professional and explained everything about the issue we had. He explained our options thoroughly. very satisfied with entire process so far

We have worked with Perm A Seal for many years and are always impressed with the professionalism, personality, knowledge and technology of the Perma A Seal team. We are working with Tom Bednar on this project and he is outstanding. Highly recommend Tom and the Perm A Seal team for any basement, patio and concrete projects.

Tom was very good very informative and I would call again . Because very good exp

Christian was extremely friendly and answered all our questions. Pleasant, polite, knowledgable.

Brett was very professional and will refer anyone who needs work to him and permaseal.

Anthony explained everything well, gave multiple options, and made us feel comfortable with moving forward with work

Christian did a great job. Will consider the battery backup system.

Jake was informative about the final steps to keep our crawl space dry and healthy very happy with perma-seal’s professionalism and Attention to detail.

Alejandro took his time on the routine maintenance. He was very professional and gave me perfect advice on what else I need in order to water proof my basement. Perfect 5 star

Anthony was thorough with his inspection, great to work with!

Christian was prompt, courteous, kind.
And answered all my questions.

The service was great I appreciate all you guys do. Dylan was very professional.

Jon was great and very helpful

Anthony did a great job explaining everything to me

John and assistant was very informative and professional