Customer Reviews and Testimonials

Sergio came into clean our crawl space after flooding due to a pump failure. Sergio went above and beyond making sure our crawl was in an even better position before the failure. I appreciate his time and dedication. It has eased the worries both my wife and I had about the crawl.

Met with Mike B. and Jack regarding concrete lifting and leveling at two separate residences. This was after receiving two competitive bids in the two days prior.

Hands down, the level of knowledge and detail that Mike B. brought to the table were unparalleled. I am extraordinarily detail oriented and as a result asked hundreds of questions and raised dozens of challenges. Mike rose to the occasion and patiently and thoroughly addressed every one of my concerns.

There were no high pressure sales tactics, and pleasantly, no focus drift to all the other services that Perma-Seal offers. The quotations / proposals provided same-day by Mike were far and away the most comprehensive I received, including site diagrams and itemized work to be performed. Despite heading into the Easter holiday weekend, Mike “burned the midnight oil” and revised the proposals to alleviate any concerns I had, and he and the Team at Perma-Seal were willing to work on pricing to meet comparable bids. I expected a large firm like Perma-Seal to be generally inflexible, but was very pleasantly surprised to be proven wrong in this regard.

Finalization of the contract(s) and scheduling work were also a breeze. I’ve already recommended Mike B. and the Perma-Seal team to a co-worker.

Niko was great. Diagnosed the problem. Provided a solution. Go, Niko!

Thank you George H for the free estimate on crack repairs!

Perfecto showed up on time and ran the job and was professional and worked hard in a difficult environment and was able to add support to my beam and completed job in a timely manner. I highly recommend permanent-seal for great customer service. Thank you!

Dick was very professional , explained everything in detail.

George H came out for an estimate on my settling foundation. The solution for piers will fix the issue. Thank you Perma-Seal

Jim G came out and was great. He was very quick and efficient. He showed me a video on poly level that was very informative. A very professional appointment.

Jake was very informative and professional appreciated his offering of several pieces of information needed to get our basement dry and home healthy.

Jake was very thorough and informative about his recommendations for our home. We truly appreciate his insight as to how to keep our basement dry and home healthy. He explained things carefully, and we had a good dialogue about how to prioritize the next steps.

Well informed survey of my problems concerning water leaks.

Nick Liguras provided a thorough inspection of the trouble spots in the home and gave clear explanations of the both the problems and repair recommendations. He listened intently to the issues and offered practical solutions to address the issues upon inspection. He listened intently and addressed all of my questions in a pleasant, professional way. Our exchanges reassured me that PermaSeal could provide a workable solution.

Nick was very knowledgeable, thorough and very engaging. We are very happy to have done business with him!

Tony Wong was informative, friendly and patient as we decided what to do to protect our home from water seepage in one corner of the basement. I will highly recommend Tony!
Thank you for sending Tony

Extremely upset and disappointed with our service. We had some water issues in our basement and were told that this was caused by hydrostatic pressure and that drain tile would 100% solve our issue, and if it didn’t, we had a lifetime guaranty covering us if we ever got water again. We had the system installed in January 2023 and it seemed to be working, but during heavy storms last weekend (September 2023) we once again got water in our newly finished basement in the same exact spots. After fighting to get someone from PermaSeal to come out a few days later (they originally told me it would be over a week before they send someone), they said that the drain tile system is working fine and that the guaranty only relates to the drain tile system working and proceeded to recommend we reach out to a plumber to see if there’s an old sewer line or pipe underneath the ground that could be causing the issue. I was shocked at the suggestion that this burden should be on us and that we should have to pay to have a plumber come out when this was never brought up as a possibility when we originally had the basement inspected and signed the contract.

So we are now sitting with water still in our basement and are probably developing mold with a newborn baby in the house and PermaSeal has taken no responsibility. We were sold a bag of goods and paid $12k for a drain tile system that did not solver our problem and now PermaSeal isn’t living up to their promise or alleged guaranty now that we actually have water and is instead claiming that there is a separate issue that was never mentioned before. If this isn’t rectified we will absolutely be leaving this review everywhere and spreading this message to friends and family in the area, as well as pursuing any available recourse.

My Basement needs waterproofing….Perma-Seal sent (DAVE) to my home to Explain what I needed to do. He was on time knowledgeable not Pushy & very professional…I’m not 100% certain but I do believe Perma-Seal will be very Hard to beat

Terrible terrible service . Four thousand dollars for one tiny wall not even the length of the house .It appears like nothing was done at all water in the same spot . Asked to talk to Supervisor in charge they refused .Please do not make the mistake I did they sent the same person back he was trying to get me to pay for another wall when there is no water . Rip -off terrible place . So sorry I went with them .

Tony Wong was awesome. He explained everything to me and how to fix our window well. I have used perma-seal on other homes and have always had top quality and professional service.

Appreciated the time taken for our estimate. Sales associate was knowledgeable and answered all questions thoroughly. Estimate given in timely manner.

Great service!!! Dan was so knowledgeable and professional! Thank you! I would recommend to everyone who’s in need.

Blas and Oscar did a great job. They make Perma-Seal look very good!

Victor and Eleazar from Perma-Seal did a wonderful job. They cleaned the job sites in and out when finished. We need more people like them in the world!

Tony from Perma-Seal was very thorough and explained about the problems with our foundation and what corrective actions should be taken to resolve the issue step by step. Very exceptional!

Dealing with Perma-Seal was a great experience from the small repair price to dealing with the people. Our basement consultant answered every questions and explained everything clearly. Awesome job on our basement!

I had the option of using another contractor, but I chose to have Perma-Seal perform the interior crack repairs because I trust their years of experience and excellent reputation as a foundation repair company in Chicago.

Just want to say thank you to Perma-Seal for doing such a fine job on my basement.

When we found two cracks in our basement wall while clearing the area for the installation of a new furnace, we thought of Perma-Seal first. They repaired cracks in our basement walls a few years after we moved into our newly built home in 1973. Back then, Roy Spencer worked on the jobs himself. Being a new Angie’s List member, we looked them up and saw that they have continued to satisfy customers over the years. We called and Consultant Jim Burlison responded within 48 hours to give us an estimate. He was very hands-on and examined each site before suggesting a solution. On the scheduled day, the technician called and asked if he could arrive early to do the job. The work was done professionally, quickly, and with no leftover mess or cleanup. Now that the epoxy has cured, we will chip off the plugs and paint the wall. Although there are companies out there who can do the job for less money, Perma-Seal provides a free lifetime service warranty on their repairs. It’s comforting to know that these are two cracks we won’t have to worry about…Thanks, Roy Spencer for owning a company that really delivers. And thanks, Perma-Seal for the nice experience!

I am super excited about your work. I could not be happier with how the job went, from the first call until the work was completed. Everything was great!

These two employees (James A. and Bill H) are great examples “role models“ of what client services should be, I know you advertise this but it is VERY TRUE! Both of them took time to not only answer my questions or listen to my concerns but would stop doing work to look at me while answering my numerous questions. There are many people who come in, do service and seem very eager to get in out, this was not the case with your company. Thank you very much for having such great service and these two members should definitely be praised for their work!

The work was great and I am extremely satisfied with what Perma-Seal did for me. Your consultant Dan Arcus was top notch and professional.

Very good service. This is the third time I have used Permaseal for my Home. Every employee is knowledgeable and very careful to keep the basement clean Anyone who has dealt with the mess of plumbing and trenching of concrete will know how much dust is involved Permaseal makes sure there is know mess The work is guaranteed Today I had Jamie place an air tight sump pump cover. He was exceptional and knowledgeable. He also gave me insight on water maintenance issues for my house that is much appreciated Kenneth S

Super professional and efficient. Victor R was our technician to install a new sump pump w/ battery backup system. I would highly recommend Perma-Seal and Victor R. to meet your sump pump needs.

Thank you Pedro R & Branden for your excellent work today!! We appreciate so much your help in cleaning out the sand and tree roots from our system! We look forward to you doing work for us again!! Shirley & Gladen Martin, Hobart, Indiana

They fixed leaks in the basement floor by digging and inserting drain hose at the interior perimeter of basement floor and directed the drainage to a new sump pump. I have not seen a drop of water since. I had this company replace another worn sump pump about a year ago.The workers were professional, and swift with the labor and clean up. Clean up was excellent considering it was a rainy day. Every thing worked when tested and has worked very well since. I am pleased with the lifetime warranty and know they will be there if something is wrong. You need to remove anything against the perimeter walls of the basement, e.g., washer/dryer, cabinets, tables, workbench, etc. Good opportunity to clean and paint if needed.

I contacted Perma-Seal to evaluate my existing sump pump. Robert came out and was professional, punctual and educating. I had several questions for Robert throughout the evaluation and he took the time to show me what was causing my sump pump issues and how Perma-Seal could fix my problem. He provided several options and allowed for me to choose which one was best. Unlike other contractors, Robert was not a pushy salesman. He is a genuine professional who puts more emphasis on solving his customer’s problems than trying to make a quick sale. About a week after the evaluation, a technician came out to my home and replaced my existing sump pump with a new primary and battery backup pump. The technician also addressed my concerns of a loud noise coming from the discharge pipe rubbing against the underside of my floor joists. The technician installed bumpers and padding along the underside of my floor joists to reduce the vibration and noise. This was not within the scope of work however, the technician wanted to make sure the job was done right and left me a satisfied customer. My pumps were installed in January 2012 and they have been working great. Based on my experience with Perma-Seal, I have referred them to two of my friends and had additional work performed this year by them at my home.

Our basement walls had mold from water damage from a burst water pipe/drain. We were concerned that water was also entering the foundation walls and floor. We called Perma-Seal,for an estimate on waterproofing the area.TONY GAGLIANO arrived promptly as promised and began a very thorough inspection which included both an exterior and interior exam. He took careful note of the water damage that we had sustained and then concluded that the water had NOT entered through the walls or flooring, but was in fact, from the pipes which had burst. He then spent another hour or so inspecting the surrounding grading, gutters, wall condition, mortar lines, etc..all areas from which water could cause future problems. He was extremely polite, thorough and professional and was not impatient with our endless questions. Based on his assurances, we were able to proceed with remediation of the damage and eventual refinish of the basement.He could have sold us an expensive repair of complete foundation excavation and sealing, drain tiles and sump pumps. Instead he provided us an honest evaluation, which resulted in zero money to Perma Seal. His inspection was free. It doesnt get anymore honest than this. I dont know the names of any other Perma-Seal,inspectors, but if I were looking for a thorough and honest evaluation, I would ask for Tony Gagliano. We thank him and apologize for the delay in providing this review.

I had a top notch experience with the Perma-Seal folks… from estimating, through installation, and subsequent warranty work and followup. It was almost 2 years ago when I had all the work performed. Everyone was punctual for their appointments, very knowledgeable and informative on what to expect, how things would work, and what to watch. The end result looks very similar to the other ‘after’ pictures posted… very clean and professional. No mess left after the work. I no longer have that musty smell in the crawl, and I actually store things in there now. After the first year I did have an issue with the pump. They responded quickly and took care of the issue (replaced pump) at no cost. Everything continues to work like a charm. On top of it… after another year went by… I recently received a call to schedule a free inspection and checkup. They just were here and checked everything out… all still working great…. and free inspection as well. Can’t beat that… they just checked everything out, made sure all was working fine, mentioned a few things I could do for added services but was not ‘pushy’ by no means on the sell… just let me know what was available. Excellent customer focus, followup and support. I am extremely happy I went with these folks…. as I said, my experience has been top notch.

The Perma-Seal service tech was professional and he completed the sump pump exchange without a problem. I will continue to recommend your company!

Bill Nicholson of Perma-Seal was very professional, polite and thorough. He did not rush, and even asked me if I had any concerns or questions. I will have him come back on next year when I have a new sump pump installed!

I was very satisfied with the drain tile and sump pump installation that was done by the Perma-Seal waterproofing crew. Jim went out of his way to make sure that I was happy and stayed informed with the work that they did.

Sean was great and he explained the whole process to me. The price was very affordable.

Keegan was very pleasant and knowledgeable about the various issues I was concerned with. He provided proposals for solutions to each. I elected to proceed with the patio concrete lifting. This project is slated to begin on August 16th.

What a great job. My driveway looks so much better. Joaquin and his crew made a piece of art out of something really bad. The first day they came out there were problems with the equipment and they tried real hard to get it going but had to end up coming back but they made it back in 2 days and got the job done. Great communication with me & my wife so we knew what was going on. Joaquin said he treated the job like he was doing his own house and wanted it to be right. Financing was easy & quick too so from start to finish we waited 2 weeks and the job was done & paid for. I will for sure recommend Perma-Seal to anyone looking for work to be done.

Tom was great. Very knowledgeable and helpful. Took his time to explain everything with thoroughness.

Permaseal was great and so was Sean.

Sean was awesome.

Tom was very helpful and informative. He took the time to thoroughly examine the issue and explain the procedure. And the price is reasonable compared with other providers.

My consultant Sean was very thorough in covering the various aspects of the project I’m interested in. He explained the issues, potential future problems and the various costs and payment plans. Very impressed with his knowledge. Very professional!

Sean is 5 stars all the way.

salesman was prompt and professional. He seems to know exactly what he was talking about, he took care of the business fast and courteously.

Kyle arrived on time for our annual maintenance inspection. He was thorough throughout the inspection of our home, both interior and exterior. At the end of our appointment we went through the checklist together and was helpful in answering any questions we had.

Anthony was very helpful with explaining the different options of recommendations, and not very high pressure like similar companies. Would highly recommend!!

Christian was prompt and informed me that I needed another primary. I will be considering it. See you next year.

Anthony was great! He took time to answer all my questions and went over my coverage on my system. He also flushed out my sump system to help maintain healthy pumps

John gave a complete explanation on his concerns. Very complete job.

Anthony did a great job inspecting our unit with recommendations and assurances. Would like him to come back to be our inspector in the future and installs in spring

Anthony did a good job explaining everything.

Anthony and Avery shared a lot of great information, and were very personable

Hi

Antonio, was at our house today and did a very thorough job servicing our sump pump. I am not at all that familiar with the ins and out out of our sump pump so it was great to have him here to look at everything, clean everything and explain everything that was going on to me. He did a great job and was very pleasant. He also gave me options on our maintenance agreement, which was very helpful. I have not made a decision if I will extend or not, but I have the information. Thanks again for the great service

Mary

Paul Warner did a thorough inspection of my basement, sump pumps, basement defender, and exterior drainage. He was very helpful and willing to answer my questions about maintenance/replacement of the pumps and systems.