Customer Reviews and Testimonials

Anthony Modica took his time to make sure his inspection and recommendations were accurate. Did a fantastic job explaining all the different options for solutions to me. Very knowledgeable!

Tomas and his partner did an excellent job . Very pleased with the service, also very informative.

Thank you George H for the great experience ! Look forward to having a new egress window / concrete lifted and leveled !

I recently had piers installed to correct a problem of the foundation sinking. I was consistently provided with updates and detail explanation of the project.
From the original assessment conducted by Jim G, to the actual construction overseen by project leader Hugo M, the project was professionally performed. I would recommend use of Perma Seal for similar projects.

Don S

Avery was quite informative answering my numerous questions. He inspected all of the pumps in the basement as well as the walls. I felt confortable speaking with him.

George H was efficient and quick to respond tp our needs. It is appreciated as we move to sell the home.

You guys do awesome work, we always go forward with you guys because of your reviews. Dylan deserves a nice meal from McDonalds!

Thank you George H with your help on fixing 4 cracks repairs !

Alejandro and his team were very professional and were very nice to work with

Thank you George H for the estimate on crawlspace insulation !

Well informed survey of my problems concerning water leaks.

Nick Liguras provided a thorough inspection of the trouble spots in the home and gave clear explanations of the both the problems and repair recommendations. He listened intently to the issues and offered practical solutions to address the issues upon inspection. He listened intently and addressed all of my questions in a pleasant, professional way. Our exchanges reassured me that PermaSeal could provide a workable solution.

Nick was very knowledgeable, thorough and very engaging. We are very happy to have done business with him!

Tony Wong was informative, friendly and patient as we decided what to do to protect our home from water seepage in one corner of the basement. I will highly recommend Tony!
Thank you for sending Tony

Extremely upset and disappointed with our service. We had some water issues in our basement and were told that this was caused by hydrostatic pressure and that drain tile would 100% solve our issue, and if it didn’t, we had a lifetime guaranty covering us if we ever got water again. We had the system installed in January 2023 and it seemed to be working, but during heavy storms last weekend (September 2023) we once again got water in our newly finished basement in the same exact spots. After fighting to get someone from PermaSeal to come out a few days later (they originally told me it would be over a week before they send someone), they said that the drain tile system is working fine and that the guaranty only relates to the drain tile system working and proceeded to recommend we reach out to a plumber to see if there’s an old sewer line or pipe underneath the ground that could be causing the issue. I was shocked at the suggestion that this burden should be on us and that we should have to pay to have a plumber come out when this was never brought up as a possibility when we originally had the basement inspected and signed the contract.

So we are now sitting with water still in our basement and are probably developing mold with a newborn baby in the house and PermaSeal has taken no responsibility. We were sold a bag of goods and paid $12k for a drain tile system that did not solver our problem and now PermaSeal isn’t living up to their promise or alleged guaranty now that we actually have water and is instead claiming that there is a separate issue that was never mentioned before. If this isn’t rectified we will absolutely be leaving this review everywhere and spreading this message to friends and family in the area, as well as pursuing any available recourse.

My Basement needs waterproofing….Perma-Seal sent (DAVE) to my home to Explain what I needed to do. He was on time knowledgeable not Pushy & very professional…I’m not 100% certain but I do believe Perma-Seal will be very Hard to beat

Terrible terrible service . Four thousand dollars for one tiny wall not even the length of the house .It appears like nothing was done at all water in the same spot . Asked to talk to Supervisor in charge they refused .Please do not make the mistake I did they sent the same person back he was trying to get me to pay for another wall when there is no water . Rip -off terrible place . So sorry I went with them .

Tony Wong was awesome. He explained everything to me and how to fix our window well. I have used perma-seal on other homes and have always had top quality and professional service.

Appreciated the time taken for our estimate. Sales associate was knowledgeable and answered all questions thoroughly. Estimate given in timely manner.

Great service!!! Dan was so knowledgeable and professional! Thank you! I would recommend to everyone who’s in need.

Victor and Eleazar from Perma-Seal did a wonderful job. They cleaned the job sites in and out when finished. We need more people like them in the world!

Tony from Perma-Seal was very thorough and explained about the problems with our foundation and what corrective actions should be taken to resolve the issue step by step. Very exceptional!

Dealing with Perma-Seal was a great experience from the small repair price to dealing with the people. Our basement consultant answered every questions and explained everything clearly. Awesome job on our basement!

I had the option of using another contractor, but I chose to have Perma-Seal perform the interior crack repairs because I trust their years of experience and excellent reputation as a foundation repair company in Chicago.

Just want to say thank you to Perma-Seal for doing such a fine job on my basement.

When we found two cracks in our basement wall while clearing the area for the installation of a new furnace, we thought of Perma-Seal first. They repaired cracks in our basement walls a few years after we moved into our newly built home in 1973. Back then, Roy Spencer worked on the jobs himself. Being a new Angie’s List member, we looked them up and saw that they have continued to satisfy customers over the years. We called and Consultant Jim Burlison responded within 48 hours to give us an estimate. He was very hands-on and examined each site before suggesting a solution. On the scheduled day, the technician called and asked if he could arrive early to do the job. The work was done professionally, quickly, and with no leftover mess or cleanup. Now that the epoxy has cured, we will chip off the plugs and paint the wall. Although there are companies out there who can do the job for less money, Perma-Seal provides a free lifetime service warranty on their repairs. It’s comforting to know that these are two cracks we won’t have to worry about…Thanks, Roy Spencer for owning a company that really delivers. And thanks, Perma-Seal for the nice experience!

I am super excited about your work. I could not be happier with how the job went, from the first call until the work was completed. Everything was great!

These two employees (James A. and Bill H) are great examples “role models“ of what client services should be, I know you advertise this but it is VERY TRUE! Both of them took time to not only answer my questions or listen to my concerns but would stop doing work to look at me while answering my numerous questions. There are many people who come in, do service and seem very eager to get in out, this was not the case with your company. Thank you very much for having such great service and these two members should definitely be praised for their work!

The work was great and I am extremely satisfied with what Perma-Seal did for me. Your consultant Dan Arcus was top notch and professional.

One wall of our garage was sinking. Perma-seal diagnosed the problem and suggested a solution. They poured piers to support the sinking wall. It was not cheap, but I believe the solution was the correct one. The Perma-Seal team was professional and courteous. They arrived on time and worked efficiently. They cleaned up well after themselves. Our village inspector was pleased with the work and told me that he never expects to see a problem on a Perma-Seal job.

Very good service. This is the third time I have used Permaseal for my Home. Every employee is knowledgeable and very careful to keep the basement clean Anyone who has dealt with the mess of plumbing and trenching of concrete will know how much dust is involved Permaseal makes sure there is know mess The work is guaranteed Today I had Jamie place an air tight sump pump cover. He was exceptional and knowledgeable. He also gave me insight on water maintenance issues for my house that is much appreciated Kenneth S

Super professional and efficient. Victor R was our technician to install a new sump pump w/ battery backup system. I would highly recommend Perma-Seal and Victor R. to meet your sump pump needs.

Thank you Pedro R & Branden for your excellent work today!! We appreciate so much your help in cleaning out the sand and tree roots from our system! We look forward to you doing work for us again!! Shirley & Gladen Martin, Hobart, Indiana

They fixed leaks in the basement floor by digging and inserting drain hose at the interior perimeter of basement floor and directed the drainage to a new sump pump. I have not seen a drop of water since. I had this company replace another worn sump pump about a year ago.The workers were professional, and swift with the labor and clean up. Clean up was excellent considering it was a rainy day. Every thing worked when tested and has worked very well since. I am pleased with the lifetime warranty and know they will be there if something is wrong. You need to remove anything against the perimeter walls of the basement, e.g., washer/dryer, cabinets, tables, workbench, etc. Good opportunity to clean and paint if needed.

I contacted Perma-Seal to evaluate my existing sump pump. Robert came out and was professional, punctual and educating. I had several questions for Robert throughout the evaluation and he took the time to show me what was causing my sump pump issues and how Perma-Seal could fix my problem. He provided several options and allowed for me to choose which one was best. Unlike other contractors, Robert was not a pushy salesman. He is a genuine professional who puts more emphasis on solving his customer’s problems than trying to make a quick sale. About a week after the evaluation, a technician came out to my home and replaced my existing sump pump with a new primary and battery backup pump. The technician also addressed my concerns of a loud noise coming from the discharge pipe rubbing against the underside of my floor joists. The technician installed bumpers and padding along the underside of my floor joists to reduce the vibration and noise. This was not within the scope of work however, the technician wanted to make sure the job was done right and left me a satisfied customer. My pumps were installed in January 2012 and they have been working great. Based on my experience with Perma-Seal, I have referred them to two of my friends and had additional work performed this year by them at my home.

Our basement walls had mold from water damage from a burst water pipe/drain. We were concerned that water was also entering the foundation walls and floor. We called Perma-Seal,for an estimate on waterproofing the area.TONY GAGLIANO arrived promptly as promised and began a very thorough inspection which included both an exterior and interior exam. He took careful note of the water damage that we had sustained and then concluded that the water had NOT entered through the walls or flooring, but was in fact, from the pipes which had burst. He then spent another hour or so inspecting the surrounding grading, gutters, wall condition, mortar lines, etc..all areas from which water could cause future problems. He was extremely polite, thorough and professional and was not impatient with our endless questions. Based on his assurances, we were able to proceed with remediation of the damage and eventual refinish of the basement.He could have sold us an expensive repair of complete foundation excavation and sealing, drain tiles and sump pumps. Instead he provided us an honest evaluation, which resulted in zero money to Perma Seal. His inspection was free. It doesnt get anymore honest than this. I dont know the names of any other Perma-Seal,inspectors, but if I were looking for a thorough and honest evaluation, I would ask for Tony Gagliano. We thank him and apologize for the delay in providing this review.

I had a top notch experience with the Perma-Seal folks… from estimating, through installation, and subsequent warranty work and followup. It was almost 2 years ago when I had all the work performed. Everyone was punctual for their appointments, very knowledgeable and informative on what to expect, how things would work, and what to watch. The end result looks very similar to the other ‘after’ pictures posted… very clean and professional. No mess left after the work. I no longer have that musty smell in the crawl, and I actually store things in there now. After the first year I did have an issue with the pump. They responded quickly and took care of the issue (replaced pump) at no cost. Everything continues to work like a charm. On top of it… after another year went by… I recently received a call to schedule a free inspection and checkup. They just were here and checked everything out… all still working great…. and free inspection as well. Can’t beat that… they just checked everything out, made sure all was working fine, mentioned a few things I could do for added services but was not ‘pushy’ by no means on the sell… just let me know what was available. Excellent customer focus, followup and support. I am extremely happy I went with these folks…. as I said, my experience has been top notch.

The Perma-Seal service tech was professional and he completed the sump pump exchange without a problem. I will continue to recommend your company!

Bill Nicholson of Perma-Seal was very professional, polite and thorough. He did not rush, and even asked me if I had any concerns or questions. I will have him come back on next year when I have a new sump pump installed!

I was very satisfied with the drain tile and sump pump installation that was done by the Perma-Seal waterproofing crew. Jim went out of his way to make sure that I was happy and stayed informed with the work that they did.

Tom was great. Very knowledgeable and helpful. Took his time to explain everything with thoroughness.

Permaseal was great and so was Sean.

Sean was awesome.

Tom was very helpful and informative. He took the time to thoroughly examine the issue and explain the procedure. And the price is reasonable compared with other providers.

My consultant Sean was very thorough in covering the various aspects of the project I’m interested in. He explained the issues, potential future problems and the various costs and payment plans. Very impressed with his knowledge. Very professional!

Sean is 5 stars all the way.

salesman was prompt and professional. He seems to know exactly what he was talking about, he took care of the business fast and courteously.

Sean was awesome. He was very informative. I called for my back patio. I mentioned to him I had cold floors in winter and he presented a solution to help that. Thanks!

Sean was very helpful and we decided to go with Perm seal over US waterproofing due to Sean’s professionalism and expertise.

Sean was efficient and on time. I have 2 areas of concern. Sean complied measurements and presented a proposal for work. The work is scheduled in August.

Paul Warner did a thorough inspection of my basement, sump pumps, basement defender, and exterior drainage. He was very helpful and willing to answer my questions about maintenance/replacement of the pumps and systems.

Dylan made sure to explain every part of the checklist he gave me.

Friendly and knowledgeable. So thankful for Jon’s review!

Thank you Dylan for explaining the warranty swap process. Hopefully we don’t have to go that route.

Christian performed an annual check-up on my premises. He pointed out issues that needed attention in a very professional manner and explained what items needed immediate attention and those items that could wait until a later time.

Dylan was super informative and nice we had several questions and he answered them with absolutely 0 hesitation. God bless you

Jon did a great job!

Thank you Christian for changing our old pump. Very efficient and friendly.

Antonio was my tech today. He was able to come early, so he called me to see if that would work for me, which was great. He arrived at the time we arranged. Antonio is a great communicator, which really made me feel comfortable and respected – something that matters to me very much. He explained everything he was doing clearly, without talking down to me. It was a great load off my mind to have the service done, and to understand more about the system, now that I’ve had it for a year. Just like George, and the people who installed the system, Antonio was not only very professional, but very friendly, and cared enough to make sure I understood how everything works. He reinforced my confidence in choosing you to install my system. He’s a great representative for Perma-Seal. Thank you all.

Niko did a complete check up of our system and briefed us on all issues. He was very thorough and professional along with being friendly. Very much enjoyed his work.