Customer Reviews and Testimonials

Jack Mann did an amazing job explaining and recommending services you guys offer! He made it super easy to understand and for us to feel confident in the products offered. Thank you!

Alejandro Lopez did an outstanding job. He was very thourough and thoughful. I have a very clear understandung of the cost.

josue did a superb job tidy efficient and hopefully it works

Guillermo did an excellent job left everything clean his whole crew did a great job

great job nice tech Alejandro Lopez

Alejandro is very professional.

Jim G came out today for an inspection. He was very professional and looking forward to discussing the project with my husband.

Victor Rodriguez and Ramiro arrived on time. They explained what they were going to do and answered questions along the way. They were clean, neat and professional. Would definitely recommend them. Best experience with maintenance company ever.

I appreciate John Ferguson’s quick response from Perma-seal for an Inspection of my Basement and Estimate to my HOA in Carillon. John explained what he was looking for, and pointed out what he was finding as I shadowed him. I learned a lot from John. I could tell that he enjoys what he does and takes pride in his work. He is very knowledgeable and willing to patiently answer my questions. I recommend Perma-Seal to anyone having basement leak issues or needing to seal a crawlspace.

Jesse was very conscientious of the home and very informative

Well informed survey of my problems concerning water leaks.

Nick Liguras provided a thorough inspection of the trouble spots in the home and gave clear explanations of the both the problems and repair recommendations. He listened intently to the issues and offered practical solutions to address the issues upon inspection. He listened intently and addressed all of my questions in a pleasant, professional way. Our exchanges reassured me that PermaSeal could provide a workable solution.

Nick was very knowledgeable, thorough and very engaging. We are very happy to have done business with him!

Tony Wong was informative, friendly and patient as we decided what to do to protect our home from water seepage in one corner of the basement. I will highly recommend Tony!
Thank you for sending Tony

Extremely upset and disappointed with our service. We had some water issues in our basement and were told that this was caused by hydrostatic pressure and that drain tile would 100% solve our issue, and if it didn’t, we had a lifetime guaranty covering us if we ever got water again. We had the system installed in January 2023 and it seemed to be working, but during heavy storms last weekend (September 2023) we once again got water in our newly finished basement in the same exact spots. After fighting to get someone from PermaSeal to come out a few days later (they originally told me it would be over a week before they send someone), they said that the drain tile system is working fine and that the guaranty only relates to the drain tile system working and proceeded to recommend we reach out to a plumber to see if there’s an old sewer line or pipe underneath the ground that could be causing the issue. I was shocked at the suggestion that this burden should be on us and that we should have to pay to have a plumber come out when this was never brought up as a possibility when we originally had the basement inspected and signed the contract.

So we are now sitting with water still in our basement and are probably developing mold with a newborn baby in the house and PermaSeal has taken no responsibility. We were sold a bag of goods and paid $12k for a drain tile system that did not solver our problem and now PermaSeal isn’t living up to their promise or alleged guaranty now that we actually have water and is instead claiming that there is a separate issue that was never mentioned before. If this isn’t rectified we will absolutely be leaving this review everywhere and spreading this message to friends and family in the area, as well as pursuing any available recourse.

My Basement needs waterproofing….Perma-Seal sent (DAVE) to my home to Explain what I needed to do. He was on time knowledgeable not Pushy & very professional…I’m not 100% certain but I do believe Perma-Seal will be very Hard to beat

Terrible terrible service . Four thousand dollars for one tiny wall not even the length of the house .It appears like nothing was done at all water in the same spot . Asked to talk to Supervisor in charge they refused .Please do not make the mistake I did they sent the same person back he was trying to get me to pay for another wall when there is no water . Rip -off terrible place . So sorry I went with them .

Tony Wong was awesome. He explained everything to me and how to fix our window well. I have used perma-seal on other homes and have always had top quality and professional service.

Appreciated the time taken for our estimate. Sales associate was knowledgeable and answered all questions thoroughly. Estimate given in timely manner.

Great service!!! Dan was so knowledgeable and professional! Thank you! I would recommend to everyone who’s in need.

Victor and Eleazar from Perma-Seal did a wonderful job. They cleaned the job sites in and out when finished. We need more people like them in the world!

Tony from Perma-Seal was very thorough and explained about the problems with our foundation and what corrective actions should be taken to resolve the issue step by step. Very exceptional!

Dealing with Perma-Seal was a great experience from the small repair price to dealing with the people. Our basement consultant answered every questions and explained everything clearly. Awesome job on our basement!

I had the option of using another contractor, but I chose to have Perma-Seal perform the interior crack repairs because I trust their years of experience and excellent reputation as a foundation repair company in Chicago.

Just want to say thank you to Perma-Seal for doing such a fine job on my basement.

When we found two cracks in our basement wall while clearing the area for the installation of a new furnace, we thought of Perma-Seal first. They repaired cracks in our basement walls a few years after we moved into our newly built home in 1973. Back then, Roy Spencer worked on the jobs himself. Being a new Angie’s List member, we looked them up and saw that they have continued to satisfy customers over the years. We called and Consultant Jim Burlison responded within 48 hours to give us an estimate. He was very hands-on and examined each site before suggesting a solution. On the scheduled day, the technician called and asked if he could arrive early to do the job. The work was done professionally, quickly, and with no leftover mess or cleanup. Now that the epoxy has cured, we will chip off the plugs and paint the wall. Although there are companies out there who can do the job for less money, Perma-Seal provides a free lifetime service warranty on their repairs. It’s comforting to know that these are two cracks we won’t have to worry about…Thanks, Roy Spencer for owning a company that really delivers. And thanks, Perma-Seal for the nice experience!

I am super excited about your work. I could not be happier with how the job went, from the first call until the work was completed. Everything was great!

These two employees (James A. and Bill H) are great examples “role models“ of what client services should be, I know you advertise this but it is VERY TRUE! Both of them took time to not only answer my questions or listen to my concerns but would stop doing work to look at me while answering my numerous questions. There are many people who come in, do service and seem very eager to get in out, this was not the case with your company. Thank you very much for having such great service and these two members should definitely be praised for their work!

The work was great and I am extremely satisfied with what Perma-Seal did for me. Your consultant Dan Arcus was top notch and professional.

One wall of our garage was sinking. Perma-seal diagnosed the problem and suggested a solution. They poured piers to support the sinking wall. It was not cheap, but I believe the solution was the correct one. The Perma-Seal team was professional and courteous. They arrived on time and worked efficiently. They cleaned up well after themselves. Our village inspector was pleased with the work and told me that he never expects to see a problem on a Perma-Seal job.

Before Perma-Seal: Every time it rained I’d get water in my basement…more rain, more water. One time when my boys were pushing the water to the sump pump hole they lifted the cover and there was a SNAKE! A couple days later…another snake!That was it. I called Perma-Seal. They came right out and explained everything I needed to fix my problems and gave me a price that really surprised me (pleasantly).They sent their workers out and all their work (and workers) were really great! Now.. no more water, no more snakes, and no more worries when it rains! I can’t say enough good things about Perma-Seal! I only wish I knew about them and how affordable they are when I owned my previous house!

Rich Betts did a terrific job diagnosing and replacing our sump pumps and battery backup systems. He arrived within the promised window and called ahead to alert us as to when he was 1/2 hour or 1 hour away. His work was professional and he went out of his way to ensure our carpeting was unblemished. His clean up was excellent. The installation went smoothly and he took care to make the wiring neat. I am completely happy with the job he did.

Vincente and Leopoldo were at our house to inspect our sump pump and also to assist us with our French drain. It needed to be raised. The gentlemen were so polite and hardworking. It was quite a lot of work to get through the roots and they did a lot of work, with no complaints. My husband and I were very happy with these hard working, polite, respectful men.

Allen was my technician for my annual sump pump system preventive maintenance. He took great care to explain the workings of the system and battery backup, and his recommendations. He also inspected both the inside and outside of my home. I felt he was really thorough and knowledgeable about the work he did and I will be happy to have him back. Thank you!

George was a great helpful and nonpushy salesman. Armando and guys came to do the work and did a fantastic job. We had drain tiles put around our basement and had them put another sump pump in. No more worries when it rains. No more mopping up the water either. Thank goodness for perma seal.

Very good service. This is the third time I have used Permaseal for my Home. Every employee is knowledgeable and very careful to keep the basement clean Anyone who has dealt with the mess of plumbing and trenching of concrete will know how much dust is involved Permaseal makes sure there is know mess The work is guaranteed Today I had Jamie place an air tight sump pump cover. He was exceptional and knowledgeable. He also gave me insight on water maintenance issues for my house that is much appreciated Kenneth S

Super professional and efficient. Victor R was our technician to install a new sump pump w/ battery backup system. I would highly recommend Perma-Seal and Victor R. to meet your sump pump needs.

Thank you Pedro R & Branden for your excellent work today!! We appreciate so much your help in cleaning out the sand and tree roots from our system! We look forward to you doing work for us again!! Shirley & Gladen Martin, Hobart, Indiana

They fixed leaks in the basement floor by digging and inserting drain hose at the interior perimeter of basement floor and directed the drainage to a new sump pump. I have not seen a drop of water since. I had this company replace another worn sump pump about a year ago.The workers were professional, and swift with the labor and clean up. Clean up was excellent considering it was a rainy day. Every thing worked when tested and has worked very well since. I am pleased with the lifetime warranty and know they will be there if something is wrong. You need to remove anything against the perimeter walls of the basement, e.g., washer/dryer, cabinets, tables, workbench, etc. Good opportunity to clean and paint if needed.

I contacted Perma-Seal to evaluate my existing sump pump. Robert came out and was professional, punctual and educating. I had several questions for Robert throughout the evaluation and he took the time to show me what was causing my sump pump issues and how Perma-Seal could fix my problem. He provided several options and allowed for me to choose which one was best. Unlike other contractors, Robert was not a pushy salesman. He is a genuine professional who puts more emphasis on solving his customer’s problems than trying to make a quick sale. About a week after the evaluation, a technician came out to my home and replaced my existing sump pump with a new primary and battery backup pump. The technician also addressed my concerns of a loud noise coming from the discharge pipe rubbing against the underside of my floor joists. The technician installed bumpers and padding along the underside of my floor joists to reduce the vibration and noise. This was not within the scope of work however, the technician wanted to make sure the job was done right and left me a satisfied customer. My pumps were installed in January 2012 and they have been working great. Based on my experience with Perma-Seal, I have referred them to two of my friends and had additional work performed this year by them at my home.

Called Permaseal for my concrete driveway to be leveled. Sean came out and explained their process in detail. Sean was on time and very knowledgeable as well.

Sean was professional and answered all my questions.

Sean was very helpful/knowledgable/ on time. Some places will say they will be there and will keep you waiting. Thanks.

Called Permaseal and they sent Sean. Sean was great.

Sean was amazing. He was very polite and knowledgeable. He did a full inspection of my problem areas and educated me on how to prevent my other areas from sinking as well. I decided to go with Permaseal because of the reputation and Sean’s professionalism.

Tom gave a detailed picture of the project and explained the applicable terms clearly. He showed how the work is done with videos.

Nick L. Was very professional and made sure I understood what I needed and why.

Sean was great. I love working with professionals and Sean is one by far.

Sean was very hepful. Was much more helpful that I expected. Thanks.

Sean was very polite; My driveway will not have the chipmunks anymore.

Anthony was very nice to do an inspection while he was here checking our pumps. He listed everything based off importance, and gave us options to choose from

Jake was efficient and professional with his recommendations to double check the newer ejector pump system and get the Smart pump monitoring capabilities offered by the basement defender.

Christian solved some problems with our sump pumps

Jake arrived early and was efficient, courteous, and knowledgeable with recommendations on how best to keep our home dry and healthy 5 stars!

Anthony was very professional and very informative!

We had Avery out to the house today and he got us a new battery and are happy to have had him in our home. Thanks for the great service!

Jake was courteous, professional, and knowledgeable. I appreciate him working with me to budget these home repairs after the holidays and other expenses

Jon was thorough and clearly answered my questions. Very friendly and professional.

Antonio performed a PM on our pumps. Did a great job was courteous and informative! Great Job!

Antonio was courteous, friendly and timely. He explained our current system is doing well and indicated when our pump warranty will expire. In addition, he reviewed our exterior and suggested a couple improvements.