Customer Reviews and Testimonials

Thank you George H for the work appreciate it

Jesse was great! he was very professional, thorough and answered all my questions. also, I felt the pricing was very transparent and honest with

Thank you George H for great service ! Used permaseal before and always happy with work

Jim G and Omar were here to inspect my foundation wall after a lightning strike. They were very professional and knew exactly what to do. Very satisfied with their proposal.

Jim G came out on time and was very professional. He explained everything very well.

Jesse very thorough.

Jim G and Zach were at my home today for an inspection of my crawlspace and garage. They showed up on time and were very professional. Gave multiple options on how to fix my home.

Jim G and Zach were great. They did a thorough inspection and even found that my furnace condensate pump drain was clogged and leaking. Great job.

Excellent service, very thorough, Explained things very well! Jesse was our technician.

Jack came out and he was absolutely amazing! I had three different conversations with different people at Perma seal and none of them told me what Jack told me! Jack looked at my prior lifted concrete and showed me where it had dropped more than 1/4 of an inch. This is under warranty and the Nexus has D bonded. Jack set me up with a gentleman in the office to put an appointment together for me, and all of my problems are now resolved, pending the appointment.

Great service. Excellent knowledge of product. Looking forward to future services. Thanks

Tony W came out promptly and provided great service with with a detailed explanation“ on everything concerning the work that was to be done. Great service you don’t see nowadays

Friendly. Responsible. Competent. Efficient. Knowledgeable. Whole experience was excellent.

Antonio Garcia did a great job. He called before arriving to ask if he could stop by early. He diagnosed our issue and offered a solution. He was able to get me on the books in a timely manner. He followed up after the appointment asking if I had any more questions- I felt that the follow was beyond what he needed to do and I appreciated the thoughtfulness. 5 stars!

We are very pleased with the purchase of the Basement Defender by Perma Seal. We had a vulnerable spot in our basement, and we felt we needed a reliable backup sump pump system. In the past, Perma Seal did several projects for us, and we were extremely satisfied with all of them, so that’s why we chose Perma Seal again.

First of all, the installation and setup that Geo provided was excellent. He was extremely knowledgeable about the product, answered all our questions and doubts, and acted as a total professional in every regard. He was even available for calls and other inquiries we had after the installation – calling back promptly and even stopping by a few days after to check on things and to explain a few more things about the product operation.

Secondly, the technical support that David provided was equally amazing. The day after the installation, we experienced an actual power failure! And being worried about the performance of a brand new pump system, David responded immediately to our call and walked us through the procedure to verify that the backup system was indeed operational. He is another outstanding professional employed by Perma Seal, and we appreciate his compassion to call us back promptly and patiently work us through the steps.

Lastly, the Basement Defender itself seems to be an excellent product. Its built-in redundant pump and backup battery are well designed and very practical. In addition, the ability to test and monitor the dual pump system daily will facilitate diagnosis of problems or prevent problems from happening in the first place. The robust design of this system and technical support that is available by Perma Seal certainly gives us “peace of mind.”

My family and I had the pleasure of working with a great team for the installation of our flood control system. The entire crew was great. Manny, who completed the electrical work, took the time to troubleshoot some issues that came up and communicated with us throughout the process. Gilberto and his team completed the excavation and plumbing side of the job. Gilberto and team were communicative and transparent throughout the process. They even discovered we had been overcharged during the initial contracting process and worked to adjust our overall loan amount. We would glady recommend this team.

Tony W. wad very professional and courteousl. He explained everything throughly and help me to understand everything necessary to waterproof my home.

From beginning to end this has been a wonderful experience…Ken and his survey of the problem and estimate (see my previous review for Ken Allan Laundie) to Lisa Kapun and her help navigating the execution of documents, scheduling and financing and then finally the fantastic crew that did the installation. Pedro the crew chief was very considerate, punctual, called ahead of time of arrival, explained what was to be done on the days they would be there, kept me informed and answered all of my questions. Manny, the electrician was fantastic…he was punctual as well, did not rush the job, he assessed the situation, came up with a plan, explained the process, was clean and tidy in my home and did a terrific job. He explained everything when he was done, showed me how everything worked and gave me parting instruction. The whole crew was friendly, tidy, hard-working, respectful of my home and property and did their best to leave my yard in almost the same way as they found it…which is kinda hard to do when you are digging up a huge whole, installing the system and then trying to fill it back up. Victor, Clemente, Marco and Usbaldo were great guys, very kind and hard working. I was amazed to watch the whole crew work together. They had a great rhythm, worked well together, it was as if they had all been working together their whole lives. I will now have a relationship with Permaseal for as long as I occupy my home and am very comfortable going forward that everyone that comes out for yearly checkups will be as professional and terrific as all these guys were. I would recommend this company to anyone especially if you want some peace of mind going forward about your basement and it staying dry.

Nicholas was very thorough and professional. He provided me with a great overview of the problem and the solutions he recommended, answered all my questions and explained the process in a easy to understand manner.

Tony D. was terrific! He deserves 5 stars for wonderful communication! Tony is very professional and takes the time to explain everything.

Dave C is helping us fix our longtime basement flooding problems! He has given a good clear explanation of how water is affecting our foundation and basement floor. We’re excited to fix this problem!

Our basement walls had mold from water damage from a burst water pipe/drain. We were concerned that water was also entering the foundation walls and floor. We called Perma-Seal,for an estimate on waterproofing the area.TONY GAGLIANO arrived promptly as promised and began a very thorough inspection which included both an exterior and interior exam. He took careful note of the water damage that we had sustained and then concluded that the water had NOT entered through the walls or flooring, but was in fact, from the pipes which had burst. He then spent another hour or so inspecting the surrounding grading, gutters, wall condition, mortar lines, etc..all areas from which water could cause future problems. He was extremely polite, thorough and professional and was not impatient with our endless questions. Based on his assurances, we were able to proceed with remediation of the damage and eventual refinish of the basement.He could have sold us an expensive repair of complete foundation excavation and sealing, drain tiles and sump pumps. Instead he provided us an honest evaluation, which resulted in zero money to Perma Seal. His inspection was free. It doesnt get anymore honest than this. I dont know the names of any other Perma-Seal,inspectors, but if I were looking for a thorough and honest evaluation, I would ask for Tony Gagliano. We thank him and apologize for the delay in providing this review.

The sales person/technician was extremely thorough and gave us tips and helpful things to do that can prevent water seapage in the basement and other problems with our foundation and drainage system. He gave us our options for fixing the problem and the cost of each option and then scheduled the work to be done. The technician who came to fix the problem was very helpful and professional and completed the job within a reasonable time and did a great job.

When I found some basement leakage near the area where I had a foundation leak sealed by Perma-Seal,last year, I called them to give me some advice. The Perma-Seal,representative determined that the leak was not from the previous foundation leak (that Perma-Seal,had repaired). However, he took the time to look more thoroughly into the problem, both inside and outside. He suggested I have the wall near the leak checked over by a tuck pointer. Long story short, tuck pointing was the perfect answer to the problem. I would never have thought of it if the Perma-Seal,representative had not checked things out so carefully and taken the time to give me some good advice.It was a great experience. The Perma-Seal,representative walked me through all of the steps I could take to solve the leak problem even though it was not a Perma-Seal,project.

After shopping around and getting three estimates on our basement wall leakage problems we decided to choose Perma-Seal. We made the right choice. Using their sealants they successfully treated the cracks in our foundation. No more leaks!! We recommend them and would and will call them again for any new problem. They also gave a life-time warranty on the work they did so should they need to come back the work will be done free of charge.

I requested an estimate for a leak in foundation. Dan McGowan came out,did a preliminary review and came back to dig out my foundation to find the crack. He only found a poor job by the previous owner in some brick work at the top of the foundation. He spent a couple of hours and would not bill me. A welcome experience with an honest contractor. I would definitely recommend Perma-Seal for giving a honest foundation repair estimate and being extremely helpful even when there was no apparent monetary gain to be had.

During the last 3 months, I have been attempting to solve a water leakage problem at my property in Chicago. It is an expensive single family home that I have been fortunate enough to rent to very nice, responsible people. Unfortunately, I have had sewer smelling water entering the lower level every time it rained. It is a finished living area. Let me tell you something, I have been rehabbing and building for 20 years. I have been a Real Estate broker for 20 as well. I tell people all the time, You can never have all three…speed, competence and price. You always have to pick two. Well, for the first time in my career, Dan McGowan gave me all three. He was fast, considerate, competent and did not try to rip me off. I also felt Steve was out for my interest every minute. This was a rare experience for me. I just wanted to let you know that you have some great employees. However you found them, I would write it down. I will always call your company first. I am also putting your numbers in my newsletter for all to see.

I was very pleased with the result after Perma-Seal worked on my foundation. The crew was well-managed, courteous and careful of my property and everything was done as described. I received full value for the money!

I have nothing but praise for Perma-Seal. They were all so nice, helpful and patient when answering questions about my foundation. The crew introduced themselves when they arrived and left the work area very clean when they left. Working with Perma-Seal was such a pleasant experience!

Blas and Oscar did a great job. They make Perma-Seal look very good!

Rich Betts did a thorough inspection of my sump pump system and explained some of the features of the newer models. He also did a thorough inspection of the crawl space for cracks and, at my request, also looked for possible entry ways into the crawl space for mice of which I occasionally have had problems with. He discovered three cracks that he identified as needing attention and also a possible entry where mice might be getting in. Rich was extremely courteous, professional and knowledgeable. It was a pleasure dealing with Rich.

Dave C was engaging and easy to talk to. He walked me through reasons why we’re seeing the seepage/leakage we’re seeing, what Perma-seal would do to solve this issue (including products used), what maintenance would be required, told me about the fantastic life-time internal structure guarantee on their seal, and worked with me on the affordable pricing and payment plan. Told me about the great Black Friday promotion going on now too (5% off everything on payment in-full and same-as-cash payment options).

Victor and Rigo put A new ejector pump in my backup pit in front of my house. They were very, nice and helpful.

Excellent job – Pedro and Jesus were great!

Mark came to check the batteries in our sump pump and explained what had to be done. He was very nice and easy to understand.

Excellent service (friendly, informative, helpful, professional).

David G/Electrician did an excellent job. Installed a new line for the sump pump. Very knowledgeable and personable. A pleasure to work with

I had Permaseal come over today to install a back up sump pump system& Allen was my technician. Allen did a wonderful job explaining the whole system to me. I will definitely use Permaseal again and recommend to all my friends and family.

Perms-Seal consultant, Aaron Woolfolk thoroughly accessed and explained my options in addressing my concerns regarding my sump pump system. Throughout the entire process he exhibited and displayed his professional knowledge of basement waterproofing and foundational repair systems. He was personable, courteous and respectful of my concerns in resolving this matter in the most cost efficient way. It has been a pleasure working with Mr. Woolfolk and would recommend his services to friends and families in need of support in resolving their basement and foundational repair concerns.

Perma-seal did a full perimeter basement drainage system for us along with installing a new sump pump with back-up. all was done in the 2 days allotted by people who knew what they we doing and were able to explain why the did the thing the did. We have now gone through some really heavy rains and have been dryer the ever. Each day they were here at the time promised and cleaned up prior to leaving.

Permaseal was great and so was Sean.

Sean was awesome.

Tom was very helpful and informative. He took the time to thoroughly examine the issue and explain the procedure. And the price is reasonable compared with other providers.

My consultant Sean was very thorough in covering the various aspects of the project I’m interested in. He explained the issues, potential future problems and the various costs and payment plans. Very impressed with his knowledge. Very professional!

Sean is 5 stars all the way.

salesman was prompt and professional. He seems to know exactly what he was talking about, he took care of the business fast and courteously.

Sean was awesome. He was very informative. I called for my back patio. I mentioned to him I had cold floors in winter and he presented a solution to help that. Thanks!

Sean was very helpful and we decided to go with Perm seal over US waterproofing due to Sean’s professionalism and expertise.

Sean was efficient and on time. I have 2 areas of concern. Sean complied measurements and presented a proposal for work. The work is scheduled in August.

Henry Heller was an outstanding Sales Consulant. He explained everything and made sure we understood the process. The presentation of Perma Seal is exceptional!!!!I I was also given the home repair consumer rights brochure.
Thank you Perna Seal.

Jake was knowledgeable and courteous appreciate his succinct recommendations for helping keep our home healthy and dry

Niko is a great representative for your company. I would give him more stars.

Christian was kind and caring. Very knowledgeable as well. And I know I can always trust Perma Seal Because of their high standards

John showed up at scheduled time, was thorough with his evaluation.

Jon did a great job

Christian was very kind and helpful. Very knowledgeable as well.

Christian was very professional and explained everything clearly. He noticed my backup pump was not running properly and changed it on the spot. Thank you!

Was very pleased with Avery’s service and professionalism. Avery educated me and my husband on the equipment we have since we are taking over my mothers house. Awesome Customer Service.

Jake was polite, courteous, and professional. He helped clarify how my prepaid maintenance package worked and made me aware of my options for keeping my basement dry and home healthy with new pumps and back up systems

Jake was efficient and knowledgeable I appreciate his expertise with regards to keeping our basement dry and home healthy