Customer Reviews and Testimonials

Anthony was very professional, was very thorough with his inspection

Thank you permaseal for quick response to our flooded basement! George H came out and we are installing an interior drainage system. Much appreciated

Jim G came out to my home today. He was very professional. He explained how a crack repair isn’t going to give me total peace of mind. He showed what a full drainage system would look like and cost.

David Pate & Jose Deleon did a great job explaining everything!

Enrique M did a fantastic thorough job. He was polite and professional. He let me look in the attic after each step was finished. He also installed a dehumidifier. He helped me decide where to place it which was not discussed with the salesman.

Sergio did a great job! Arrived on time and had the crack fixed in no time.

Jim G came out to my home for some water I was getting over the top of my wall. He performed a full inspection and found that the water was actually coming from caulk joints around my 1st floor windows. I appreciated his honesty and will call back PermaSeal if I have any other issues.

Tomas and his partner did an AMAZING job on our basement. They showed up on time, were very detailed and meticulous with the demolition and put back and very professional. Tomas did a great job explaining all the work that needed to be done and how to preserve/maintain the system moving forward. I HIGHLY recommended Permaseal and Tomas for your next basement waterproofing project.

David Pate was very helpful and informative.

Christian was thorough and polite. He let us know our battery backup pump needed to be replaced. Looking forward to having that done.

Great service. Excellent knowledge of product. Looking forward to future services. Thanks

Tony W came out promptly and provided great service with with a detailed explanation“ on everything concerning the work that was to be done. Great service you don’t see nowadays

Friendly. Responsible. Competent. Efficient. Knowledgeable. Whole experience was excellent.

Antonio Garcia did a great job. He called before arriving to ask if he could stop by early. He diagnosed our issue and offered a solution. He was able to get me on the books in a timely manner. He followed up after the appointment asking if I had any more questions- I felt that the follow was beyond what he needed to do and I appreciated the thoughtfulness. 5 stars!

We are very pleased with the purchase of the Basement Defender by Perma Seal. We had a vulnerable spot in our basement, and we felt we needed a reliable backup sump pump system. In the past, Perma Seal did several projects for us, and we were extremely satisfied with all of them, so that’s why we chose Perma Seal again.

First of all, the installation and setup that Geo provided was excellent. He was extremely knowledgeable about the product, answered all our questions and doubts, and acted as a total professional in every regard. He was even available for calls and other inquiries we had after the installation – calling back promptly and even stopping by a few days after to check on things and to explain a few more things about the product operation.

Secondly, the technical support that David provided was equally amazing. The day after the installation, we experienced an actual power failure! And being worried about the performance of a brand new pump system, David responded immediately to our call and walked us through the procedure to verify that the backup system was indeed operational. He is another outstanding professional employed by Perma Seal, and we appreciate his compassion to call us back promptly and patiently work us through the steps.

Lastly, the Basement Defender itself seems to be an excellent product. Its built-in redundant pump and backup battery are well designed and very practical. In addition, the ability to test and monitor the dual pump system daily will facilitate diagnosis of problems or prevent problems from happening in the first place. The robust design of this system and technical support that is available by Perma Seal certainly gives us “peace of mind.”

My family and I had the pleasure of working with a great team for the installation of our flood control system. The entire crew was great. Manny, who completed the electrical work, took the time to troubleshoot some issues that came up and communicated with us throughout the process. Gilberto and his team completed the excavation and plumbing side of the job. Gilberto and team were communicative and transparent throughout the process. They even discovered we had been overcharged during the initial contracting process and worked to adjust our overall loan amount. We would glady recommend this team.

Tony W. wad very professional and courteousl. He explained everything throughly and help me to understand everything necessary to waterproof my home.

From beginning to end this has been a wonderful experience…Ken and his survey of the problem and estimate (see my previous review for Ken Allan Laundie) to Lisa Kapun and her help navigating the execution of documents, scheduling and financing and then finally the fantastic crew that did the installation. Pedro the crew chief was very considerate, punctual, called ahead of time of arrival, explained what was to be done on the days they would be there, kept me informed and answered all of my questions. Manny, the electrician was fantastic…he was punctual as well, did not rush the job, he assessed the situation, came up with a plan, explained the process, was clean and tidy in my home and did a terrific job. He explained everything when he was done, showed me how everything worked and gave me parting instruction. The whole crew was friendly, tidy, hard-working, respectful of my home and property and did their best to leave my yard in almost the same way as they found it…which is kinda hard to do when you are digging up a huge whole, installing the system and then trying to fill it back up. Victor, Clemente, Marco and Usbaldo were great guys, very kind and hard working. I was amazed to watch the whole crew work together. They had a great rhythm, worked well together, it was as if they had all been working together their whole lives. I will now have a relationship with Permaseal for as long as I occupy my home and am very comfortable going forward that everyone that comes out for yearly checkups will be as professional and terrific as all these guys were. I would recommend this company to anyone especially if you want some peace of mind going forward about your basement and it staying dry.

Nicholas was very thorough and professional. He provided me with a great overview of the problem and the solutions he recommended, answered all my questions and explained the process in a easy to understand manner.

Tony D. was terrific! He deserves 5 stars for wonderful communication! Tony is very professional and takes the time to explain everything.

I recently met with Robert Barscewski for a free estimate from Perma-Seal and was very impressed with his knowledge, and professionalism. He was thorough in gathering information about the issue I was having with a small crack in my foundation, as well as providing me with information about how they will conduct the repair, as well as the other services Perma-Seal offers. While I don’t need those other services at the moment, it’s good to know more about what they can offer. I look forward to having the work completed and not worrying about it anymore, and should something happen, having a lifetime warranty is great.

Dave C is helping us fix our longtime basement flooding problems! He has given a good clear explanation of how water is affecting our foundation and basement floor. We’re excited to fix this problem!

Our basement walls had mold from water damage from a burst water pipe/drain. We were concerned that water was also entering the foundation walls and floor. We called Perma-Seal,for an estimate on waterproofing the area.TONY GAGLIANO arrived promptly as promised and began a very thorough inspection which included both an exterior and interior exam. He took careful note of the water damage that we had sustained and then concluded that the water had NOT entered through the walls or flooring, but was in fact, from the pipes which had burst. He then spent another hour or so inspecting the surrounding grading, gutters, wall condition, mortar lines, etc..all areas from which water could cause future problems. He was extremely polite, thorough and professional and was not impatient with our endless questions. Based on his assurances, we were able to proceed with remediation of the damage and eventual refinish of the basement.He could have sold us an expensive repair of complete foundation excavation and sealing, drain tiles and sump pumps. Instead he provided us an honest evaluation, which resulted in zero money to Perma Seal. His inspection was free. It doesnt get anymore honest than this. I dont know the names of any other Perma-Seal,inspectors, but if I were looking for a thorough and honest evaluation, I would ask for Tony Gagliano. We thank him and apologize for the delay in providing this review.

The sales person/technician was extremely thorough and gave us tips and helpful things to do that can prevent water seapage in the basement and other problems with our foundation and drainage system. He gave us our options for fixing the problem and the cost of each option and then scheduled the work to be done. The technician who came to fix the problem was very helpful and professional and completed the job within a reasonable time and did a great job.

When I found some basement leakage near the area where I had a foundation leak sealed by Perma-Seal,last year, I called them to give me some advice. The Perma-Seal,representative determined that the leak was not from the previous foundation leak (that Perma-Seal,had repaired). However, he took the time to look more thoroughly into the problem, both inside and outside. He suggested I have the wall near the leak checked over by a tuck pointer. Long story short, tuck pointing was the perfect answer to the problem. I would never have thought of it if the Perma-Seal,representative had not checked things out so carefully and taken the time to give me some good advice.It was a great experience. The Perma-Seal,representative walked me through all of the steps I could take to solve the leak problem even though it was not a Perma-Seal,project.

After shopping around and getting three estimates on our basement wall leakage problems we decided to choose Perma-Seal. We made the right choice. Using their sealants they successfully treated the cracks in our foundation. No more leaks!! We recommend them and would and will call them again for any new problem. They also gave a life-time warranty on the work they did so should they need to come back the work will be done free of charge.

I requested an estimate for a leak in foundation. Dan McGowan came out,did a preliminary review and came back to dig out my foundation to find the crack. He only found a poor job by the previous owner in some brick work at the top of the foundation. He spent a couple of hours and would not bill me. A welcome experience with an honest contractor. I would definitely recommend Perma-Seal for giving a honest foundation repair estimate and being extremely helpful even when there was no apparent monetary gain to be had.

During the last 3 months, I have been attempting to solve a water leakage problem at my property in Chicago. It is an expensive single family home that I have been fortunate enough to rent to very nice, responsible people. Unfortunately, I have had sewer smelling water entering the lower level every time it rained. It is a finished living area. Let me tell you something, I have been rehabbing and building for 20 years. I have been a Real Estate broker for 20 as well. I tell people all the time, You can never have all three…speed, competence and price. You always have to pick two. Well, for the first time in my career, Dan McGowan gave me all three. He was fast, considerate, competent and did not try to rip me off. I also felt Steve was out for my interest every minute. This was a rare experience for me. I just wanted to let you know that you have some great employees. However you found them, I would write it down. I will always call your company first. I am also putting your numbers in my newsletter for all to see.

I was very pleased with the result after Perma-Seal worked on my foundation. The crew was well-managed, courteous and careful of my property and everything was done as described. I received full value for the money!

I have nothing but praise for Perma-Seal. They were all so nice, helpful and patient when answering questions about my foundation. The crew introduced themselves when they arrived and left the work area very clean when they left. Working with Perma-Seal was such a pleasant experience!

Excellent service (friendly, informative, helpful, professional).

David G/Electrician did an excellent job. Installed a new line for the sump pump. Very knowledgeable and personable. A pleasure to work with

I had Permaseal come over today to install a back up sump pump system& Allen was my technician. Allen did a wonderful job explaining the whole system to me. I will definitely use Permaseal again and recommend to all my friends and family.

Perms-Seal consultant, Aaron Woolfolk thoroughly accessed and explained my options in addressing my concerns regarding my sump pump system. Throughout the entire process he exhibited and displayed his professional knowledge of basement waterproofing and foundational repair systems. He was personable, courteous and respectful of my concerns in resolving this matter in the most cost efficient way. It has been a pleasure working with Mr. Woolfolk and would recommend his services to friends and families in need of support in resolving their basement and foundational repair concerns.

Perma-seal did a full perimeter basement drainage system for us along with installing a new sump pump with back-up. all was done in the 2 days allotted by people who knew what they we doing and were able to explain why the did the thing the did. We have now gone through some really heavy rains and have been dryer the ever. Each day they were here at the time promised and cleaned up prior to leaving.

Before Perma-Seal: Every time it rained I’d get water in my basement…more rain, more water. One time when my boys were pushing the water to the sump pump hole they lifted the cover and there was a SNAKE! A couple days later…another snake!That was it. I called Perma-Seal. They came right out and explained everything I needed to fix my problems and gave me a price that really surprised me (pleasantly).They sent their workers out and all their work (and workers) were really great! Now.. no more water, no more snakes, and no more worries when it rains! I can’t say enough good things about Perma-Seal! I only wish I knew about them and how affordable they are when I owned my previous house!

Rich Betts did a terrific job diagnosing and replacing our sump pumps and battery backup systems. He arrived within the promised window and called ahead to alert us as to when he was 1/2 hour or 1 hour away. His work was professional and he went out of his way to ensure our carpeting was unblemished. His clean up was excellent. The installation went smoothly and he took care to make the wiring neat. I am completely happy with the job he did.

Vincente and Leopoldo were at our house to inspect our sump pump and also to assist us with our French drain. It needed to be raised. The gentlemen were so polite and hardworking. It was quite a lot of work to get through the roots and they did a lot of work, with no complaints. My husband and I were very happy with these hard working, polite, respectful men.

Allen was my technician for my annual sump pump system preventive maintenance. He took great care to explain the workings of the system and battery backup, and his recommendations. He also inspected both the inside and outside of my home. I felt he was really thorough and knowledgeable about the work he did and I will be happy to have him back. Thank you!

George was a great helpful and nonpushy salesman. Armando and guys came to do the work and did a fantastic job. We had drain tiles put around our basement and had them put another sump pump in. No more worries when it rains. No more mopping up the water either. Thank goodness for perma seal.

Sean was awesome. he was on time and patience .

Sean was AMAZING! He made this process SO smooth and easy. We will be customers for life!

Tom was puntual and professional. He’s an upright guy!

Sean was great and proffessional. I give him 5 stars.

Tom was excellent in presenting himself and the work that will be done on our home.

Tom spent a couple hours with me,surveying my sunken concrete, writing a comprehensive estimate and explaining the process of lifting and leveling my walks. It’s obvious to me I’m getting a quality job and Tom is a great representative for the company.

Sean was on time and informative .

sean was great

Tom is very knowledgeable and easy to work with. Appointment time kept.

Sean was prompt and provided me with in depth knowledge of the processes. I was very pleased with the encouraging assessment and happy my needs will be met.

Anthony did a great job with his inspection and explained by different options by most importance, and also options to stay proactive and fully covered.

Very friendly and efficient.

Jesse did an excellent job explaining the issue

Jake was out today to service the permanent dehumidifier that we purchased from Perma-Seal. He gave us all the answers we needed and went out of his way to be helpful, kind, and informative. He is an excellent representative for the Perma-Seal name.

Outstanding service. Nick who serviced the sump pump was very thorough, professional and took the time to answer my questions. I’ve been a Permaseal customer for many years and continue to be impressed with the quality of the people the hire. Great job Nick and thank you.

He did a great job, explained all and very friendly.

Anthony was a great person to deal with, very thorough with his inspection

Dylan is a great young man, i’d really like to keep him as my tech over the years.

Christian was early and very polite. Highly Recommend.

John did a very thorough job here today! Fixed an issue we had with our defender system. Installed incorrectly but he fixed & explained to me how everything is set up.