Customer Reviews and Testimonials

The PermaSeal representative that came out today was very friendly and knowledgeable. He gave me a lot of different options for upgrading an existing sump pump. He also performed the maintenance service quickly and efficiently. Great experience!

Jesse is great and very professional and very helpful!

John was terrific! From the very start when he came out to my home to talk about the basement waterproofing needed in my home to the numerous times I called him with follow up questions and concerns after signing the contract for Perma-Seal to do the job. John was always available and reassuring. He took the time with me and explained things very well for me to understand. He never was pushy with me. I never felt pressured with him unlike some salespeople I have encountered in the past with other companies. Thank you, John!

Manny came out to my home and did a jet cleaning of my sewer line from the sewer stack in my basement out to the street. He was able to come out to my home the very next day after another Perma-Seal plumber called him the day before. Manny got right to work after arriving and completed the work in a very efficient manner. Manny showed me the pipe after cleaning it out using the attached camera device. He explained everything in a way that I could understand. I feel reassured and much better educated about this important part of our old home.

I want to thank Crew Chief Guillermo for all of his hard work on waterproofing our basement. He and his crew worked very hard over the two days they were here. Guillermo kept me informed of the progress of the work being done. He was patient and gave me his time for me to ask questions and raise any concerns I had along the way. He and his crew were professional in the way they worked. He and his crew were respectful of my property and cleaned up well after finishing their work. My wife and I are now feeling relieved that we will finally have a dry basement! Thank you.

Shane was always honest with us, in the course of his investigation, step-by-step: It was a confusing situation: the blue transmitter box was giving a false reading: The “WIFI” indicator was green, even though we do not have a WIFI subscription – so it should have been red. The “Active” indicator was red, which was correct, since we do not have a subscription. The “Alert” indicator was red, which was incorrect, since the system was operational, so it should have been green.

(1) Shane swapped-out the blue transmitter box with a new one that was working. The original blue transmitter box was still under warranty (2024). “Alert” indicator is now green, which is correct. The “WIFI” and “Active” indicators are red, which is correct.

(2) In the course of his testing, Shane noticed that the Primary pump was erratic, sometimes working, sometimes not (Intermittent). It had been installed by Perma-Seal in July 2018, so it was nearly 7 years of age and had seen a lot of use in the past few seasons. So Shane recommended replacing it now, instead of waiting for something to happen and being suddenly helpless in an emergency flooding situation. After due consideration, my wife and I both agreed with Shane’s assessment, so we decided to have Shane install the new Zoeller Primary Pump. The Battery Backup Pump is already operational.

Jim G was out today. He performed a hose test and found the leak. He showed a presentation on how we can fix. Very professinal.

Thank you George H for the concrete estimate and explanation ! Looking forward to having this fixed.

On time, very polite, he did a great job

Thank you George Heller for the crack repairs – highly recommend the service. Professional

Antonio was great! Knew what the problem was right away. Walked us through our options and costs. We decided to replace our system and battery. He did it immediately! Thanks!

Jesse. Friendly, knowledgeable, patient. A fine representative of permseal.

Jesse

Antonio was here today to check on my Sedona Air system that was not working. He did a hard reset but the unit stopped again after only a few minutes with the same error message, so he replaced the unit with a new one.

Antonio was very friendly and took time to explain the unit set up, how to replace the filter plus he checked on another issue I have with the exterior sump pump line.

Really good experience today with Antonio!

Nicholas provided patient manner as I had a list of questions concerning work needed to acquire a dry basement. Answered everything to my satisfaction and understanding. Gave detailed price quote at competitive rate. I was sold

Tom was very professional in his approach and assessments of my needs. A true pleasant professional

Jake was great. He explained everything in detail (learned about sump pumps today) what was happening to my pump and what was needed to fix it. At no point did I feel that I was under pressure to make a decision and he was nice enough to go through everything again over the phone with my husband who was at work.

Dick was professional, courteous and personable

Jim G was great explained crack repair process. Also gave me a price on new water heater. Great experience!

Dick was very helpful. He explained the service and every item on the quote so that it makes sense.

Sean was very business oriented and explained everything so I could understand the details. It was a pleasure to meet with him and get his Permaseal quote and guarantee.
Tom

Antonio gets 5 stars.
Perma Seal gets 4 stars.
Overall, perma seal not bad.
Service techs do a good job of scaring you into buying or upgrading equipment and service. Not Antonio. I’m Talking about previous techs.
Prices are a little high.
Survey is very vague. It relies on testimonial to measure satisfaction. And that’s not a scientific way to record data.
Again Perma Seal is Ok over all.

Tony W visit was 5 stars.

Tony W was very professional + courteous. He was quick, but thorough with his estimate. Definitely a great ambassador for the brand.

Tony W was very helpful and able to answer all of my questions. His recommendations were clear and easy to understand.

Jose A. was very professional, meticulous in his work, answered all my questions, did exactly what I asked him to do and did a nice job cleaning up after he completed his work.

Tony W was great! On time, efficient and did what we needed done. Would use you guys again.

I had a consultation with John Ferguson today. Exceptional agent, very precise and well aware of what works need to be done to repair cracks in basement. Alone with how to restructure and re-anchor foundational wall in my basement. All in a effort to stop leaking and flooding problems occurring in my basement. Thanks for all your insightful information left behind after coming out today.

Tony W arrived within the window time frame provided and greeted me as he was approaching. He and I both went to the basement where he inspected the area of concern and did show where areas of water intrusion was evident. He then was able to provide a cost and a date for the repairs. Tony W is a great job all around!

Hello, taking the time to mention the great personality Tony has. Professional, clean and thorough. Thank you again Sir!

Friendly. Responsible. Competent. Efficient. Knowledgeable. Whole experience was excellent.

Joe Semany spent at least two and a half hours troubleshooting a problem I was having with my Basement Defender. He solved the problem and also installed a dehumidifier. I couldn’t be more pleased. He was very personable and easy to work with and I would be happy to have him back again, hopefully just for routine maintenance next time. Thanks for all of your help Joe!

Keegan is very professional

Keegan and Abraham were very attentive to our needs and explained everything fully.

Antonio was excellent. He informed me of everything communicated. Everything went very well. He was very professional and courteous and we are satisfied. All the needs that we needed were taken care of. Highly recommend

Antonio was extremely professional
and thorough in his interaction with us. He explained clearly what he was doing as part of the preventive maintenance and how we would benefit from—and how to use—the Basement Defender which we decided to purchase based on his thoughtful and persuasive presentation. He was also extremely friendly and personable. It was a pleasure to work with him.

Nick L was great. Very informative, not pushy. Worked with me and my budget to find the appropriate solution.

Good quality inspection and evaluation of what needs to be completed.

We have been working with Perma Seal for over a decade. Antonio was very thorough and knowledgeable about all your products and services. I would like to work with him going forward. Don’t let him get hired away by one of you competitors!!

Jon Groen recently completed my yearly maintenance on my sump pump. He was professional and knowledgeable. He took the time to answer any questions I had.

Sean was very profesional and did a thorough inspection. explained everything and i really appreciate that.

Sean is a very polite and thorough salesman. I was pleasantly surprised at the price of the services, and the great presentation from Sean. his social skills are definitely a plus. Very cool Jersey boy.

Sean was on time and knowledgable. He answered all my questions and educated me on my issue and a solution we decided to have permaseal take care of. Thanks.

I called permaseal for issues with my back patio and sean came out and gave us a price that we accepted for the work. He was on time and communicated with me very well.

Tom was very thorough.

Tom was very informative and helpful. He knew what he was talking about.

Tom is professional and answered all my questions. Was punctial.

Tom answered all my questions.he is polite and a nice guy to work with. Perma-Seal is everything that Lou Manfredini says!

Tom was very informative.

Tom is pleasant, gave a great explanation of the services.

Christian did a great job. Will consider the battery backup system.

Jake was informative about the final steps to keep our crawl space dry and healthy very happy with perma-seal’s professionalism and Attention to detail.

Alejandro took his time on the routine maintenance. He was very professional and gave me perfect advice on what else I need in order to water proof my basement. Perfect 5 star

Anthony was thorough with his inspection, great to work with!

Christian was prompt, courteous, kind.
And answered all my questions.

The service was great I appreciate all you guys do. Dylan was very professional.

Jon was great and very helpful

Anthony did a great job explaining everything to me

John and assistant was very informative and professional

Christian is a professional who was able to explain, sometimes more than once the intricacies of my device. Very pleasant and sincere, very pleased with his service.