Customer Reviews and Testimonials
Use the tabs below to view customer reviews categorized by service provided.
Preventive Maintenance Service
Jake was knowledgeable, thorough, and courteous we are very happy to have our work scheduled for this coming spring after the ground thaws. Jake was personable and great representative of the company! We look forward to having Jake back next year for our inspection.
Preventive Maintenance Service
Jon was very helpful told me all the options that I needed to be safe and also disconnected a water hose for me I couldn’t get disconnected
Sump Pump Installation
Dick was very professional and timely.
Attic Insulation
Jim G was at my home for an attic inspection. He thoroughly inspected my attic space. Showed me a power point of the installation process. Very kind and professional.
Preventive Maintenance Service
Jon was very nice and informative and thorough
Preventive Maintenance Service
Anthony did a very thorough inspections, asked proper questions to better help us understand his recommendations. Highly recommend!
Preventive Maintenance Service
Jake came out and offered some options for keeping the the outside of the home looking the aesthetically pleasing with properly fitting window well covers and optimized drainage by replacing the dirt with stone.
Concrete Leveling
Was proposed different price points from Jon and explained everything very detailed. Fantastic service.
Foundation Crack Repair
Dick’s explanation of the work to be completed was very thorough and easy to understand.
Preventive Maintenance Service
Very friendly service from Anthony, explained everything well!
Basement Waterproofing
Mariano M was on time, very professional and did a great job ‘permasealing’ my basement.
Basement Waterproofing
Pedro and his crew did a great job doing a complete waterproofing of our home’s basement in Brookfield, IL. The crew was very well organized, worked very efficiently, kept us informed, and did a fine job cleaning up at the end of the job. Then, after the waterproofing was complete, Manny K and Rigo A reinstalled the metal laundry basin plumbing. Everyone did a great job. I would hire Perma-Seal again, if needed, to do basement waterproofing.
Repair crack in basement wall
Mariano M. was the Perma- Seal representative. He called informing me of his estimated time of arrival. He was in company uniform, explained how he was going to repair the area. He was very professional and completed the repair and left the area clean.
maintenance check of encapsulated basement, pump replacement
Service technician ‘Dustin’ (sorry, don’t know his last name) provided fast friendly service and good information. He promoted only those products we need. Excellent work! Date of Service: 10/15/18.
Basement Waterproofing
Sergio Alejandro was the OUTSTANDING crew chief for our basement waterproofing. The entire crew was courteous, neat and prompt. Sergio reviewed everything his crew would do, professionally handled the unforeseen issues that occurred and efficiently cleaned up everything when they were done. This was a quality job.
electrical work
David Glim did some electrical work in my basement promptly and very well. Did not have to wait at all, in fact,was early which was great for me, it freed me up . He was very knowledgeable and explained why/what he was doing. Terrific job.
Video camera in sewer line to determine if problems exist
Permaseal’s technician, Howard Hughes, was very professional and explained exactly what the camera was seeing in our sewer line to the village sewer line. All my questions were answered by Howard and has eliminated a major cause of our problem with basement flooding and offered suggestions to remedy our problem. Howard was professional and obviously knew his craft. Thanks Howard for your expertise and answers b
pending job on honeycombing a basement crack and sump pump replacement
Dave C was engaging and easy to talk to. He walked me through reasons why we’re seeing the seepage/leakage we’re seeing, what Perma-seal would do to solve this issue (including products used), what maintenance would be required, told me about the fantastic life-time internal structure guarantee on their seal, and worked with me on the affordable pricing and payment plan. Told me about the great Black Friday promotion going on now too (5% off everything on payment in-full and same-as-cash payment options).
basement waterproofing
Ramon D was courteous, clean and did a good job.
basement sealing
Jose L Duvon recently came to fix a crack in the foundation of my basement. He was very professional, polite, friendly and seemed knowledgeable. I am now hoping I will not need the services of Perma Seal in the future. Crossing my fingers and saying a prayer.
Preventive Maintenance Service
Jon was thorough and detailed finding the crack in his inspection
Preventive Maintenance Service
Two years after Permaseal installed our sump pump and filled cracks in our basement wall, I had them out for a maintenance inspection. I received exceptional service from our tech. He explained every step of the inspection. Explained things to look for in our basement that could cause water issues. Assured me that our pump was working and educated me on the life span of our pumps and water heater. In addition to this, he was prompt and friendly. Thank you for the great service!
Preventive Maintenance Service
Anthony is helping to restore my faith in Permaseal. I had an awful experience with them previously; however, this young man listened, answered my questions, addressed my concerns. I look forward to giving him the second chance that I thought that, after my last experience with Permaseal, I was reluctant to try.
Thank you, Anthony.
I shall see.
Preventive Maintenance Service
Austin was very thorough- checking the basement defender, our hot water heater and the dehumidifier. He took time to answer our questions and was very friendly. We appreciate his service.
Preventive Maintenance Service
Austin K was the best. Efficient, kind, knowledgeable. Fixed the issue and provided excellent customer service. Thanks Austin!!
Preventive Maintenance Service
Antinio was awesome! Polite, knowledgeable, and detail oriented. Permaseal is an amazing company that provides an amazing service!
Preventive Maintenance Service
The technician Tyler Cook was very professional and thorough. Some advice was given on overall conditions in our basement which were very much appreciated.
Preventive Maintenance Service
Austin Keen was very kind and thorough. He made sure to explain everything he was doing and what we should expect to see. He made sure I understood how the app and the system work. He suggested tips on further protecting our foundation and made sure I knew how successfully the basement defender system has worked. I appreciate his kindness and his offering his phone number for “any questions, any time.” Five stars for sure! Jodi Biancalana
Preventive Maintenance Service
Anthony explained the work so we can understand the process.
Preventive Maintenance Service
The Permaseal representative that came to our home was outstanding! His name is Tyler Cook. He took the time to explain what he was doing as he inspected the sump pump which included an inspection of the outdoor drains. He also inspected the rest of our basement. It was refreshing to get an inspector that truly cared about his job and was willing to take the time to talk to us and give us suggestions. We signed up for the multiple inspection package for 5 years for $325.