Customer Reviews and Testimonials
Use the tabs below to view customer reviews categorized by service provided.
Preventive Maintenance Service
Antonio was friendly, professional, and thorough. He communicates clearly and explains in detail what he is doing and how this will benefit our home. I hope that he will be the service person who will continue to provide service to our home.
Sump pump annual inspection
Antonio gets 5 stars.
Perma Seal gets 4 stars.
Overall, perma seal not bad.
Service techs do a good job of scaring you into buying or upgrading equipment and service. Not Antonio. I’m Talking about previous techs.
Prices are a little high.
Survey is very vague. It relies on testimonial to measure satisfaction. And that’s not a scientific way to record data.
Again Perma Seal is Ok over all.
Concrete Lifting
Sean was very good and punctual
Poly Concrete
Sean was extremely helpful.
Concrete lifting
Tom was kind enough to help put up a clock for me. He is very polite and explained everything clearly. Is very honest.
Preventive Maintenance Service
Antonio is an excellent technician! Very knowledgeable and professional.
Explained his findings in detail in layman’s terms. I highly recommend Antonio and PermaSeal.
Thanks!!!
Preventive Maintenance Service
John Groen did a great job on the annual check for our pumps. He also explained some new possibilities for us to purchase. He was very polite and not pushy.
Crack Repair
Tony W visit was 5 stars.
Crack Repair
Tony W was very professional + courteous. He was quick, but thorough with his estimate. Definitely a great ambassador for the brand.
Crack Repair
Tony W was very helpful and able to answer all of my questions. His recommendations were clear and easy to understand.
Basement Waterproofing
Tony W came out promptly and provided great service with with a detailed explanation“ on everything concerning the work that was to be done. Great service you don’t see nowadays
Sump Pump Installation
Friendly. Responsible. Competent. Efficient. Knowledgeable. Whole experience was excellent.
Basement Waterproofing
Antonio Garcia did a great job. He called before arriving to ask if he could stop by early. He diagnosed our issue and offered a solution. He was able to get me on the books in a timely manner. He followed up after the appointment asking if I had any more questions- I felt that the follow was beyond what he needed to do and I appreciated the thoughtfulness. 5 stars!
Basement Defender
We are very pleased with the purchase of the Basement Defender by Perma Seal. We had a vulnerable spot in our basement, and we felt we needed a reliable backup sump pump system. In the past, Perma Seal did several projects for us, and we were extremely satisfied with all of them, so that’s why we chose Perma Seal again.
First of all, the installation and setup that Geo provided was excellent. He was extremely knowledgeable about the product, answered all our questions and doubts, and acted as a total professional in every regard. He was even available for calls and other inquiries we had after the installation – calling back promptly and even stopping by a few days after to check on things and to explain a few more things about the product operation.
Secondly, the technical support that David provided was equally amazing. The day after the installation, we experienced an actual power failure! And being worried about the performance of a brand new pump system, David responded immediately to our call and walked us through the procedure to verify that the backup system was indeed operational. He is another outstanding professional employed by Perma Seal, and we appreciate his compassion to call us back promptly and patiently work us through the steps.
Lastly, the Basement Defender itself seems to be an excellent product. Its built-in redundant pump and backup battery are well designed and very practical. In addition, the ability to test and monitor the dual pump system daily will facilitate diagnosis of problems or prevent problems from happening in the first place. The robust design of this system and technical support that is available by Perma Seal certainly gives us “peace of mind.”
Basement Waterproofing
My family and I had the pleasure of working with a great team for the installation of our flood control system. The entire crew was great. Manny, who completed the electrical work, took the time to troubleshoot some issues that came up and communicated with us throughout the process. Gilberto and his team completed the excavation and plumbing side of the job. Gilberto and team were communicative and transparent throughout the process. They even discovered we had been overcharged during the initial contracting process and worked to adjust our overall loan amount. We would glady recommend this team.
Waterproofing
Tony W. wad very professional and courteousl. He explained everything throughly and help me to understand everything necessary to waterproof my home.
Basement Waterproofing
From beginning to end this has been a wonderful experience…Ken and his survey of the problem and estimate (see my previous review for Ken Allan Laundie) to Lisa Kapun and her help navigating the execution of documents, scheduling and financing and then finally the fantastic crew that did the installation. Pedro the crew chief was very considerate, punctual, called ahead of time of arrival, explained what was to be done on the days they would be there, kept me informed and answered all of my questions. Manny, the electrician was fantastic…he was punctual as well, did not rush the job, he assessed the situation, came up with a plan, explained the process, was clean and tidy in my home and did a terrific job. He explained everything when he was done, showed me how everything worked and gave me parting instruction. The whole crew was friendly, tidy, hard-working, respectful of my home and property and did their best to leave my yard in almost the same way as they found it…which is kinda hard to do when you are digging up a huge whole, installing the system and then trying to fill it back up. Victor, Clemente, Marco and Usbaldo were great guys, very kind and hard working. I was amazed to watch the whole crew work together. They had a great rhythm, worked well together, it was as if they had all been working together their whole lives. I will now have a relationship with Permaseal for as long as I occupy my home and am very comfortable going forward that everyone that comes out for yearly checkups will be as professional and terrific as all these guys were. I would recommend this company to anyone especially if you want some peace of mind going forward about your basement and it staying dry.
Basement waterproofing
Nicholas was very thorough and professional. He provided me with a great overview of the problem and the solutions he recommended, answered all my questions and explained the process in a easy to understand manner.
Drain Tile/Sump Pump
Tony D. was terrific! He deserves 5 stars for wonderful communication! Tony is very professional and takes the time to explain everything.
Basement Waterproofing
Well informed survey of my problems concerning water leaks.
Foundation Crack Repair
Tony W
Foundation Repair
Jim G came out today for a review. Jim provided a thorough explanation of permaseal process. He explained issues noted and remediation. I do plan on contacting permaseal when ready.
Foundation Repair
Aaron Schwartz gave a quote for the repair of a few cracks in our foundation. Very thorough, helpful, and walked us through the process. Excellent work, Aaron!
Foundation Repair
Loved working with Tony W. Gave all the information I needed . Very personable and enjoyed meeting him.
Foundation Repair
Tom is ver efficient, thorough. He explained everything very well and has a wonderful personality.
Foundation Repair
Tony W was professional, knowledgeable and friendly! Thank you for all you help!
Foundation Repair
Keegan came out and was very professional. He listened to my concerns and did not try to sell me something right away. He uncovered issues I was not aware of, and I am thankful for his help and willingness to educate me. I would highly recommend Keegan to any job site.
Cracks in the foundation sealed
Aaron Schwartz Was the sales specialist he was very knowledgeable and informative of the work that needs to be done .Jamie did the work and was very professional and completed the job in a timely manner. Left my place clean of all debris and dust . Would know they even did work other than the smell of the materials they use . Will recommend Perma Seal to anyone..
Foundation Repair
Sean was the best. Was very nice and let me talk about my cars. He showed me all the voids in my concrete that I was unaware of. We just scheduled the work.
Crack repair
I called after my basement flooded and they were able to fit me into their schedule that day. Henry H came over and was able to diagnose the problem and explain the solution thoroughly! He was great to talk to and very helpful as this is the first time I have experienced flooding and did not know what to do. Very kind, highly recommend!
Sealing of cracks in foundation walls and addition of a second sump pump in crawl space
Hugo Morales who is a Perma-Seal crew chief was supersonically competent to accomplish this project. The two man team was exactly on time to start the job and they worked continuously and efficiently. Their work effort was efficient and successful.
Crawl space waterproofing and sump pump estimates
I got an estimate for a new sump pump system and drain tiles from Mike K. He did a great job explaining everything to me and answering the hundreds of questions I had. He is very knowledgeable about a number of different solutions to keeping our home dry.
crawl space encapsulation
Best decision. Professional and pleasant work crew. Had the crawlspace done 30 years ago but what Perma-Seal did last month correctly solved the moisture issues. Perma-Seal is so worth the investment, great resale value.
Crawl space drainage system and installation of new pump
Pedro and his crew were extremely professional, courteous, punctual and did a wonderful job from start to finish. Took care to protect inside area to prevent damage to floors and surrounding areas while removing and replacing dirt and other materials. Left the areas inside and outside patio free of debris. Definitely will recommend Permaseal and their employees to friends and neighbors.
Basement Defender, Drain Tile
Jason came out and provided me some great options for my crawlspace as well as adding a back up system.
Crawlspace
Jason answered all questions. Thanks!
Crawl space encapulation
Jason from Perma Seal did a great job to identify crawl space issues.
Preventive Maintenance
Gene performed my preventative maintenance check and ran into a few spiders/webs who were residing in my crawlspace as well!! He checked all 15 points listed on the PMA check list well, made some suggestions and checked my water heater as an additional request I had. Gene is a competent professional with a pleasant personality who is an asset to your company.
Routine Maintenance
Scheduled routine maintenance call for liners and pumps in both crawlspaces and the replacement filter in dehumidifier. Miguel Guerrero came out and was excellent in taking care of everything and explaining about what he did and he was even able to fit through the small opening to our second crawl space! Excellent work and product and would recommend your company.
crack sealing and crawl space drain tile
Matt T. and Chris D. came to reconnect the plumbing and electric after the other work was finished. They did a great job and even went the extra mile to make sure that some previous plumbing problems were not going to leak and cause a problem. They also moved the freezer and work bench back into place instead of making me wait for other laborers to come and do that. Not only do they do really nice work, but they sure went the extra mile.
Sump Pump
Keegan is very professional
Sump pump
Keegan and Abraham were very attentive to our needs and explained everything fully.
Sump pump replacement
Antonio was excellent. He informed me of everything communicated. Everything went very well. He was very professional and courteous and we are satisfied. All the needs that we needed were taken care of. Highly recommend
Preventive maintenance and installation of Basement Defender
Antonio was extremely professional
and thorough in his interaction with us. He explained clearly what he was doing as part of the preventive maintenance and how we would benefit from—and how to use—the Basement Defender which we decided to purchase based on his thoughtful and persuasive presentation. He was also extremely friendly and personable. It was a pleasure to work with him.
Sump pump backup
Nick L was great. Very informative, not pushy. Worked with me and my budget to find the appropriate solution.
Sump pump
Good quality inspection and evaluation of what needs to be completed.
Sump pump service
We have been working with Perma Seal for over a decade. Antonio was very thorough and knowledgeable about all your products and services. I would like to work with him going forward. Don’t let him get hired away by one of you competitors!!
Sump pump maintenance
Jon Groen recently completed my yearly maintenance on my sump pump. He was professional and knowledgeable. He took the time to answer any questions I had.
Sump Pump Installation
I am very satisfied with the service that we received from all of the professionals at Perma Seal.
Inspection of sub pump and patio concrete slab.
Keegan was very pleasant and knowledgeable about the various issues I was concerned with. He provided proposals for solutions to each. I elected to proceed with the patio concrete lifting. This project is slated to begin on August 16th.
Concrete lifting
Tom is very professional and checked everything out.
Concrete Lifting
Sean was great. He was wonderful. I would invite him to Thanksgiving if he wasn’t going to his families home/.
Concrete lifting
I was pleased by the instant quote. Tom was very thorough covered everything.
Concrete Lifting
Sean was great. Showed up on time. Was very informative.
Concrete Lifting
Tom is very professional and knowledgeable. He made the process easy to understand.
Concrete Leveling
Tom is very thorough and professional.
Concrete Leveling
Sean arrived before schedule and was informative and estimated/explained project very well. Thanks.
Concrete Lifting
Tom was very informative and professional
Concrete Lifting
Sean was Prompt, polite and extremely helpful. We appreciate his knowledge and suggestions for our driveway problem. Happy we called and very pleased that Sean came to help us.
Concrete Leveling
Sean was great. He explained the process for the concrete lifting and informed me of issues with a crack I have on my foundation wall. Will recommend.
Preventive Maintenance Service
Very FRIENDLY AND KNOWLEDGEABLE
Preventive Maintenance Service
He was very professional and took care of the problems.
Preventive Maintenance Service
Keegan did a great job on checking everything out and gave me an estimate on concrete lifting for my driveway…….he was very thorough, polite and engaging……
Preventive Maintenance Service
Keegan was awesome! He fit me into his schedule early and was friendly, courteous and professional. He was thorough in his inspection and even helped me identify and fix a problem I was having with my window well! I will now be considering a window well replacement in the spring.
Preventive Maintenance Service
Antonio was amazing. Very detailed, and professional. Great customer service!! Inspected whole house, and checked Sump Pump. Went over options for humidifier for basement. Very knowledgeable.
Preventive Maintenance Service
I have been a customer of Permaseal for years. Once again I found the serviceman, Joe Semany, and his supervisor, Nile, professional, friendly, and efficient. I had a couple of concerns which Joe understood, reviewed, and advised me on. Love this company.
Joni
Preventive Maintenance Service
Antonio was very professional and performed the service as required.
Sump pump maintenance
Keegan was knowledgeable thorough and professional. He gave 5 star service.
Preventive Maintenance Service
Antonio arrived during the agreed time and explained what he was going to be doing. After he was done he summarized what was done. He also gave me info re: replacing water heater and small laundry pump as needed. He is a very professional technician and I appreciated his explanation of all that was done. A great employee!
Preventive Maintenance Service
great guy and smart.