Customer Reviews and Testimonials
Use the tabs below to view customer reviews categorized by service provided.
Preventive Maintenance Service
Our technician was wonderful! He was knowledgeable, friendly, and efficient. We would definitely welcome him back for our next service need.
Preventive Maintenance Service
Keegan performed annual maintenance on my Basement Defender system, and he replaced a pump float switch that had been acting up. He was prompt, courteous, skillful, and efficient. He listened carefully to my description of the pump float issue, and addressed it effectively.
Preventive Maintenance Service
Jesse
Preventive Maintenance Service
Jesse
Preventive Maintenance Service
The technician who did the inspection was excellent. He was extremely thorough. He explained things that no one else had previously. He was very helpful and informative and made sure he thoroughly tested the sump pumps.
Battery sump pump
Sam was great. Very knowledgeable and efficient.
Preventive Maintenance Service
Jesse was extremely knowledgeable and helped solve an issue and question that I had. Jesse is top notch!!
Preventive Maintenance Service
Great representstive.
Preventive Maintenance Service
Jake Baron was a Great representative
Preventive Maintenance Service
I was greeted by Antonio Garcia with a friendly smile and introductory handshake. Antonio was on time and called to say when he was on his way. I really appreciated this courtesy. Antonio was very thorough and explained his findings very clearly. He made some suggestions which I appreciated as well. Thank you Antonio.
Basement Waterproofing
The crew from Perma-Seal immediately went to work on waterproofing my basement and kept work until it was finished. They working harmonious like a symphony and completed the job in one day. It was definitely worth it to know that I won’t have anymore leaks in my basement!
Foundation Repair
Excellent quality and service, you get what you pay for! I had Perma-Seal out in March 2013 to repair 5 cracks in my foundation and replace both sump pumps before the big flood of April 2013. The salesman was smart and courteous, he showed me exactly how they would make the repairs and exactly how much it would cost. I did get two other estimates on the repairs before I went with Perma-Seal, one estimate was higher and one estimate was lower. I called the Perma-Seal salesman back and he scheduled the repairs for me. The repair crew was on time and spent several hours making the repairs in my basement. They left my basement cleaner than it was! I made it through the big flood of April 2013 without a drop of water in my basement. Perma-Seal was absolutely worth the investment!
Basement Waterproofing
Perma-Seal trenched the perimeter of my basement, installed drainage and sump pump system, and lined walls with waterproof membrane. They were punctual and finished the project early. With the storms and rain we have had this fall their work was put to the test week after week. As I write this review I am in the basement as we wait for the storms and tornado warnings to end. Our basement is water tight and free of the musty odor.
Basement Waterproofing
Perma-Seal water proofed/sealed my entire basement and it was a smooth process.
Basement Waterproofing
Perma-Seal waterproofed our lower level, did more than was contracted for without additional cost.They were very concerned about our comfort during the process.
Preventive Maintenance
Three year warranty check done by Tony on my basement waterproofing system. He was excellent!
Waterproofing
Jesus D. and Ramon D. are the best. I am very satisfied with the waterproofing work done in my home.
Waterproofing
I had seepage in my basement and the company was able to send out a sales consultant right away. Jeff came out and figured out the problem very quickly and was able to give an estimate that I felt was very reasonable. Jeff was very thorough and professional. The installers came out a couple of weeks later and fixed my problems in only one hour. Overall experience from the office staff, consultant to the installers was excellent. I recommend Perma-Seal to everyone!
Annual clean and service for three basement sumps
Gene Krukowski exceeded your usually excellent annual sump pump service. Tested all systems. Assured that we will not have mold or musty smelling sumps. Also gave us advice on how to keep them fresh between annual check ups. Couldn’t be more satisfied.
Basement Waterproofing
Our basement walls had mold from water damage from a burst water pipe/drain. We were concerned that water was also entering the foundation walls and floor. We called Perma-Seal,for an estimate on waterproofing the area.TONY GAGLIANO arrived promptly as promised and began a very thorough inspection which included both an exterior and interior exam. He took careful note of the water damage that we had sustained and then concluded that the water had NOT entered through the walls or flooring, but was in fact, from the pipes which had burst. He then spent another hour or so inspecting the surrounding grading, gutters, wall condition, mortar lines, etc..all areas from which water could cause future problems. He was extremely polite, thorough and professional and was not impatient with our endless questions. Based on his assurances, we were able to proceed with remediation of the damage and eventual refinish of the basement.He could have sold us an expensive repair of complete foundation excavation and sealing, drain tiles and sump pumps. Instead he provided us an honest evaluation, which resulted in zero money to Perma Seal. His inspection was free. It doesnt get anymore honest than this. I dont know the names of any other Perma-Seal,inspectors, but if I were looking for a thorough and honest evaluation, I would ask for Tony Gagliano. We thank him and apologize for the delay in providing this review.
Sump pump and track maintenance
Gene came and knew just what the problem was. He worked hard to clean the tracks and replace the sump pump. I’ll always request him because he has a sincere work ethic you dont see much anymore. Thank you Gene!
Annual maintenance and replacement of broken sump pump cover.
This was a follow up device call to correct an earlier oversight. We also added replacement of the cover.Doug’s call to advise timing of his visit was as promised. He was not aware of the replacement cover need but went the extra mile to get it done. He also put everything back in place and insured there were no leaks. Outstanding detail to everything – we’ll be requesting him to return whenever we need service.
Cleaning the sump pump- removed the foul smell
Thanking Gene for the recent maintenance with our Perma Seal-there has been a foul smell coming from the pump area and he had cleaned it thorouhly and was like a freshly chlorined basement we have now -and gave us information on how to keep it smelling good all the time.
Preventive Maintenance
Gene completed a thorough inspection and explained in detail as to what was completed as part of the inspection. He was professional and followed Covid protocols and wore a mask.
Preventive Maintenance
Gene performed my preventative maintenance check and ran into a few spiders/webs who were residing in my crawlspace as well!! He checked all 15 points listed on the PMA check list well, made some suggestions and checked my water heater as an additional request I had. Gene is a competent professional with a pleasant personality who is an asset to your company.
Sump pit maintenance
Mr. Laundie did an excellent job servicing our system, explaining thoroughly what was being done and for what reason and was very professional and knowledgeable. It is folks like these that make companies great. Thanks Permaseal
annual maintenance
Ken did a great job of explaining everything and made suggestions on what we needed to improve the system. He arrived on time and got finished quickly.
350 S Slusser St
(Kenneth) Allen has been to our home twice. First when we had a battery sump and ice guard installed, and again today for the annual maintenance check. Allen is super knowledgable and took to time explain everything he was doing, and also answered all of our questions. He was polite and thorough during both visits. A+ customer service. Because of these experiences, we don’t hesitate to recommend Perma-Seal to our friends and neighbors.
annual maintenance on sump pump
Three years ago, I signed up for a 5-year package of annual maintenance visits by Permaseal to check the system they installed. I love that I did this. Each year I get a phone call to remind me it is time for the scheduled maintenance (I have no way to forget). A service person comes, goes through everything, checks (and if necessary, cleans) my sump pump pit and machine and all the lines. They also check the basement walls for cracks and go over all of it with me. I like that they are service oriented and not ‘sales driven.’
18543 Hickory Street
Very happy to have Ken Allen Laundie and Rigo come out today for maintenance on my sewer vault. Ken was very knowledgeable and helpful in my making decisions to replace my sump pump. I can tell he loves his job.