Customer Reviews and Testimonials
Use the tabs below to view customer reviews categorized by service provided.
Foundation Crack Repair
Great service, very friendly and responsive to questions.
Preventive Maintenance Service
Christian came out to inspect my pump. He was knowledgeable and answered all of my questions.
He even helped me set up my phone app which I never got around to doing a year ago.
Foundation Crack Repair
Thank you PermaSeal – Had George Heller at my house and very happy. Appreciate the quick appointment and fair pricing!
Preventive Maintenance Service
Antonio was very friendly and explained the work he was going to perform before he began. He provided a thorough review of his findings and the recommended work.
Concrete and Yard Drainage
Sean was on time and knowledgable. He answered all my questions and educated me on my issue and a solution we decided to have permaseal take care of. Thanks.
Preventive Maintenance Service
The service Antonio provided was very good. He flushed out our sump pump, took photos, and inspected the outside perimeter of the house. He noticed one of the downspouts wasn’t connected, which we will fix. He explained everything thoroughly and encouraged us to get a battery-powdered sump pump or wi-fi to help keep us protected from flooding. We appreciated his service.
Concrete leveling
I called permaseal for issues with my back patio and sean came out and gave us a price that we accepted for the work. He was on time and communicated with me very well.
Preventive Maintenance Service
Jon was very courteous and knowledgeable
Sump pump and Battery
Christian Salgado was very professional. He was able to clearly identify an explain the isdue with my system. He worked efficiently and left the work space clean. He was very personable. I had a positive experience with him.
Preventive Maintenance Service
Jake was friendly and informative
Basement Waterproofing
I had water coming in through two spots in the basement. I was shown all options and pricing but he recommended the cheapest option for one of the leaks (the other was due to the access door) saying that he would be surprised if I needed anything more. Three years later and about four different torrential downpours and he is still right!
Basement Waterproofing
This company is one of the most professional entities I have ever dealt with. From the very knowledgeable (yet not pushy) salesman, to the administrative office support, to the workmen, our experience was nothing but pleasant and seamless. Communication was open and consistent, with service reminders calls, a call just before the workmen arrived, and a follow-up call to assess our satisfaction. And the workmanship–excellent!! Everything was handled according to code, with a permit pulled, and the final product passed city inspection with flying colors. After my dad passed away this year, we knew we had to do something about a very leaky basement in order to sell the house. It was an emotional time going through my parents’ belongings and the last thing I wanted was to worry about the basement. We had two foundation cracks filled in my parents’ home and then had Perma-Seal install an entire drain tile system. The impending work was explained to us in language that we could understand and then everything went exactly as planned. Thanks to Perma-Seal’s immaculate, accurate, high-quality work, our basement is now bone dry! And the lifetime warranties and transferability to new owners gives us peace of mind as we sell my parents’ home. I would definitely recommend Perma-Seal to all of my friends and family. This is a top-notch company.
Waterproofing
We were very satisfied and Alfredo and the waterproofing crew were very professional.
Waterproofing
Victor did a great job explaining the waterproofing options to us and explaining what he was going to do. We did not talk to Francisco but he was friendly and smiled. They did a good job cleaning up and we are happy with the experience.
Basement Waterproofing
I have been a PermaSeal customer for over nine years. I truly am so pleased that I selected your organization to perform my waterproofing needs all those years ago! Since that time, I have really only had two occasions to call for additional assistance. Every representative I have encountered has been a pleasure to deal with. Yesterday, I had two of your employees (Ramone and Isbi) here to fix a window well drain. I really can’t say enough good things about them! They were extremely dedicated to determining the cause of my problem and then taking all the necessary steps to fix it. Aside from their technical skills, I truly need to make mention of the fact they exhibited characteristics that you really can’t teach employees. They were extremely courteous, considerate, pleasant, respectful and professional. I sincerely mean these things and could five examples of each comment but let it suffice to say they deserve all of these accolades. I would feel so comfortable welcoming them into my home again! Please pass on my appreciation to these two employees. They are wonderful representatives of the great PermaSeal organization. Sincerely,
Jim and Jody O.
Basement Waterproofing
Salesman came first. We explained the problem. He estimated that a seal would work, and quoted $250.00. We agreed on the spot. A workman came a few days later by appointment and filled the crack with a plastic epoxy, Took about 90 minutes. He cleaned up after himself, and the repair has held up ever since.
Basement Waterproofing
I was very satisfied with Perma-Seal when they came to my home to seal around the gas line coming into my basement. I will definitely refer you to my neighbors if they have similar problems.
Basement Waterproofing
My basement is as dry as can be after they waterproofed it. I am completely thrilled with the results I had. There’s not one negative thing about this whole experience.
Basement Waterproofing
I contacted Perma-Seal in an effort to determine the source of water in my basement, glass block installation, and replacement of my sump pumps. Dan McGowan came out, on time, and went over the entire basement. He was able to show me the source of the water in the basement (not foundation related), and provide estimates for work on the glass blocks and the sump pumps. I have two sump pumps – one sump pit and a grey water pit – both with pumps. Dan was able to advise me that the odor in my basement was due to the lack of seals on these pits, and included the pit seals in the estimate. He also noticed that the sewer pipe had leaked at some point, but would benefit from re-packing. I decided to complete this project first. I called to schedule my installation and spoke with Rosie in the call center. She was awesome, friendly, and very helpful. Scheduling was a breeze!On the day of the installation, I was contacted by the crew and advised that they would be there in approximately 30 minutes, which was within their provided 2 hour time frame. The workers arrived, put booties on their feet to prevent water/mud from getting in the house and got to work. The guys were friendly enough, and demonstrated that the pumps were functioning correctly. Overall this was a great experience. I highly recommend Perma-Seal and their staff. I won’t hesitate to use them in the future for the glass block installation.
Basement Waterproofing and Crack Repair
They fixed the cracks in my basement wall and they installed a draining system to stop the leaks in my basement. They did an excellent job!
Assessed Issues with House, Porch and Patio
Romy Shaheen was our Preventative Maintenance Technician. He came to Mom’s house, assessed the issues and came up with solutions. Romy explained what needed to be done in clear language that Mom and I understood, and answered every one of our many questions. Romy used illustrations and even brought in a special pipe that was needed, so Mom could see what it looked like. He was thorough, patient and kind. Romy had solutions to raise the foundation in one room, fix the water problem outside the house, and repair the porch and patio. We felt so comforted that things will get back to normal, Mom hired PermaSeal before he left. Romy is an impressive, intelligent representative of your company, an we are thankful to have had him as our technician.
Backflow maintenance
thumbs up on Allen and Rigo!
Annual Sump System Mainenance
Gene showed up promptly for our annual inspection maintenance. He notice that the pumps were too close together and the PVC from the pump area was crooked. He straightened everything out, and the pump is quieter and working nicely. He was professional and courteous, and did an efficient job. Highly recommended.
Sump pump maintenance and general inspection
Doug came on time and provided pump maint.He also processed a wall crack request and scheduled a repair time .He was knowledgeable, friendly, and courteous.Thanks
plumbing and foundation repair
Howard installed a new water heater and replaced the ejection pump. He worked professionally, answered questions, and cleaned up the work area.Manuel worked quickly repairing a crack in the basement wall. He remembered working at our home when Perma-seal installed the basement waterproofing. We have a Perma-seal preventative maintenance agreement to ensure we do not have any water problems. We have only had good experiences with the Perma-seal employees.
sump pump maintenance and sale of battery back up sump pump
Allen Laundie was efficient in checking to ensure that my sump pump was functioning properly in this bitter cold weather. He also was thorough in explaining to me the importance of having a back up sump pump which will be installed next week.
Preventive maintenance
Dustin did the inspection at our house. He arrived on time, was pleasant and personable. He explained what he did and offered us some recommendations. I would highly recommend him.
Sump pump preventative maintenance and replacement
Allen Laundie was our technician and he was a pleasure to have working on our home. He was friendly and polite upon arrival and explained his background and expertise. He evaluated both of the sump pumps in our small condo building. When one was found to be not functioning, he was able to replace it on the spot, which was really helpful and convenient! The other, while functioning, was old, so he provided the information I needed to bring back to our small condo association to consider replacement. In addition, he revised his estimate for backup pumps down after evaluating our existing set up- when does that happen? Because of our location, the completely dry condition of our existing pumps and because we haven’t had water in the basement ever, he determined we could safely go with a smaller backup than is the usual recommendation, which would really save us money! We were unable to do the camera exam of the sewer line because of an extremely old catch basin set up, but Allen explained how we could do the exam at another time if we had access to one of the basement unit’s stacks. Allen was great to work with, polite and friendly, and provided me with a lot of valuable information. I would be happy to work with him and Perma Seal in the future!
New Pump and Backup
Doug was a true professional. He came out and provided me with my annual maintenance. He alerted me the Pump and Backup were the original and could be on borrowed time. There was no pressure to purchase, but I decided to replace the pump and back-up. Doug efficiently replaced all components within the hour and answered all my questions. Several weeks late as I was getting ready to file my bill I did have a question on the itemization. I dreaded making the call because my experience with other companies is once the sale is done its typically Esta La Vista, I definitely had low expectations. To my surprise Doug called me back within 5 minutes and patiently answered my questions on the billing. I was very happy with Doug’s service and follow-up and reaffirms that Perma-Seal is the gold standard for your waterproofing and plumbing needs.
maintenance check of encapsulated basement, pump replacement
Service technician ‘Dustin’ (sorry, don’t know his last name) provided fast friendly service and good information. He promoted only those products we need. Excellent work! Date of Service: 10/15/18.