October 2026 · Basement Waterproofing · Downers Grove, IL
Four leaking foundation cracks, water entering around the window wells, and drainage problems outside the home had left Natasha dealing with serious basement water intrusion. Every heavy rain brought the risk of more water entering the basement. With several sources of leakage to address, sealing the visible cracks alone wasn’t going to provide the complete protection her home needed.
Omar met with Natasha to explain the waterproofing options and walk her through the recommended repairs. Our team developed a system that addressed water entering through the foundation walls while also improving how water would be collected and removed from the basement. The project included sealing the foundation cracks, installing a waterproof membrane along the walls, replacing the interior drain tile system, relocating the sump pump pit, and creating a new drainage area.
We also installed a sump pump system with a battery backup and Basement Defender. The drain tile collects water along the foundation and directs it to the sump system, while the battery backup provides additional protection if the primary pump loses power or cannot operate. Basement Defender adds another layer of protection by automatically testing the primary and backup pump systems daily, helping identify potential pump problems before the next heavy storm.
Tomás led the installation crew and took time throughout the project to explain what they were doing and answer Natasha’s questions. She had concerns about the amount of work involved, especially with so many repairs happening in the same basement. The crew worked around her schedule, kept her informed, and helped her understand how the different waterproofing components would work together.
After the waterproofing was complete, one important detail remained. Natasha needed her washer, dryer, and utility sink reconnected, but she also had to leave for work. When she called to explain the scheduling issue, our team coordinated with Ramón, who arrived earlier than expected, completed the connections, and gave her time to confirm everything was working properly. He even cleaned accumulated dust from the dryer before leaving.
Natasha shared this about her experience:
“From the beginning when Omar explained the process and options to when the team lead by Tomás arrived, I felt that I was in good hands.”
She also praised Ramón for accommodating her schedule and making sure her appliances were working before she left.
This project required more than repairing four foundation cracks. By combining wall waterproofing, interior drainage, sump pump protection, and automatic pump testing, we gave Natasha a more comprehensive way to manage water entering her basement. Just as importantly, Omar, Tomás, Ramón, and the installation team made sure she understood the work and felt supported from the initial evaluation through the final details.
