Customer Service Supervisor

Looking to make the world a better place? Do you enjoy a friendly and fast paced environment? We are looking for the right people to add to our customer service team!

What's in It For You?

  • An opportunity to make the world a better place while we work hard seriously, do what we say we will do, strive to be better, are compassionate, are creative, optimistic and have fun.
  • A supportive, caring and competitive environment with a Tribe of people sharing the same vision and values.
  • Weekly training for best practices, skill development and company culture.
  • Competitive benefit package including medical, dental & vision 401K, paid time off, paid birthday and holidays.
  • Competitive hourly wage with a defined career path.

What will you do?

  • Providing remarkable customer experiences by serving as the first contact to potential and existing customers.
  • Ensuring that our customer care members are adequately trained to perform assigned duties and recommending additional training when needed to enhance their development.
  • Providing performance and productivity input, and taking appropriate steps to recommend and/or affect changes when needed to enhance individual and department performance.
  • Monitoring and coaching Customer Care members.
  • Conduct monthly call monitoring for Customer Care employees.
  • Handling inbound calls for free consultations, making outbound calls to confirm appointments and scheduling appointments for existing customers.

Skills & Requirements

  • 3-5 years supervisory experience in a call center environment.
  • Knowledge of customer service principles and practices.
  • Strong attention to detail and organizational skills.
  • Ability to juggle tasks and adapt to changing priorities during weather events.
  • Strong technology skills.
  • Exceptional verbal and written communication skills both in person and on the phone.
  • Positive attitude and strong desire to provide a remarkable customer experience.
  • Flexibility with hours.
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