Customer Service Assistant Manager

What will you do?

  • Report to the Customer Care Director, assist with the management of employees, ensure adequate training and ability to perform assigned duties.
  • Attend additional recommended training, when needed, to enhance employee development.
  • Observe call center employees, provide performance and productivity input, and take appropriate steps to recommend and/or effect changes, when needed, to enhance employee and department performance.
  • Keep Customer Care Director informed of any deviations of employees from department standards and performance.
  • Conduct monthly call monitoring of Customer Care employees.
  • Maintain a positive and professional demeanor, and provide exceptional support to company’s internal and external clients.

Skills & Requirements

  • Minimum of 3 to 5 years of supervisory experience in a call center environment.
  • Ability to work evenings and Saturdays on a regular basis.
  • Skilled in Microsoft Office, company CRM and other business software, as required.
  • Moderate logic and math skills.
  • Possess a proven track record in: self management, accountability for others, results orientation, customer focus, and integrity.
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