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Average rating for Perma-Seal Basement Systems, Inc. is 4.99 stars of 5 stars - based on 445 reviews
4.9
sump pump maintenance and sale of battery back up sump pump in Naperville, IL
Allen Laundie was efficient in checking to ensure that my sump pump was functioning properly in this bitter cold weather. He also was thorough in explaining to me the importance of having a back up sump pump which will be installed next week.
5
Sump Pump in Dundee, IL
I had Permaseal come over today to install a back up sump pump system& Allen was my technician. Allen did a wonderful job explaining the whole system to me. I will definitely use Permaseal again and recommend to all my friends and family.
5
Sump Pump in Dyer, IN
Perms-Seal consultant, Aaron Woolfolk thoroughly accessed and explained my options in addressing my concerns regarding my sump pump system. Throughout the entire process he exhibited and displayed his professional knowledge of basement waterproofing and foundational repair systems. He was personable, courteous and respectful of my concerns in resolving this matter in the most cost efficient way. It has been a pleasure working with Mr. Woolfolk and would recommend his services to friends and families in need of support in resolving their basement and foundational repair concerns.
5
Sump Pump Installation in Arlington Heights, IL
I contacted Perma-Seal to evaluate my existing sump pump. Robert came out and was professional, punctual and educating. I had several questions for Robert throughout the evaluation and he took the time to show me what was causing my sump pump issues and how Perma-Seal could fix my problem. He provided several options and allowed for me to choose which one was best. Unlike other contractors, Robert was not a pushy salesman. He is a genuine professional who puts more emphasis on solving his customer's problems than trying to make a quick sale. About a week after the evaluation, a technician came out to my home and replaced my existing sump pump with a new primary and battery backup pump. The technician also addressed my concerns of a loud noise coming from the discharge pipe rubbing against the underside of my floor joists. The technician installed bumpers and padding along the underside of my floor joists to reduce the vibration and noise. This was not within the scope of work; however, the technician wanted to make sure the job was done right and left me a satisfied customer. My pumps were installed in January 2012 and they have been working great. Based on my experience with Perma-Seal, I have referred them to two of my friends and had additional work performed this year by them at my home.
5
Sump Pump Installation in Arlington Heights, IL

The Perma-Seal service tech was professional and he completed the sump pump exchange without a problem. I will continue to recommend your company!

5
Sump Pump Installation in Arlington Heights, IL

Bill Nicholson of Perma-Seal was very professional, polite and thorough. He did not rush, and even asked me if I had any concerns or questions. I will have him come back on next year when I have a new sump pump installed!

5
Sump Pump Installation, Drain Tile Installation in Chicago, IL

I was very satisfied with the drain tile and sump pump installation that was done by the Perma-Seal waterproofing crew. Jim went out of his way to make sure that I was happy and stayed informed with the work that they did.

5
Basement Waterproofing, Sump Pump Installation in Willowbrook, IL

I am usually hesitant about having people work in my home, but the Perma-Seal crew was so courteous when they came to seal a crack in my basement and install my backup sump pump. They were so helpful in answering all of my questions, and they cleaned up before they left.

5
Sump Pump Installation in Willowbrook, IL

Absolutely professional. I called to schedule an estimate. They came and explained everything very thoroughly pros and cons. After getting estimates from other companies we decided for them. They showed up on time on the date they said they would. Julian (head crew) was very professional. They started and finished the same day, working pretty much non-stop for 12 hours. When we decided that changing the main pump was the best option, he checked on his truck and didn't have one to install right then. He said the next day they would call to install the new main pump. And, that is exactly what they did. By early morning they called and they were on their way! This is the most amazing part: they made a mistake in the charges so I double paid for the main pump. They called me, explained the mistake and canceled the charge. Absolutely honest. This company totally lives up to the A rating they have and more.

5
Sump Pump Installation in Downers Grove, IL

Perma-Seal didn't take any shortcuts when it came to water proofing my basement. They installed a complete drain system, sump pump and sealed all the cracks that were causing water seepage. All I can say is it's been almost 6 months and not a leak yet.

5
Sump Pump Installation in Downers Grove, IL

Very courteous and knowledgeable staff. Very helpful when my old sump pump gave up the ghost during a heavy rain.

5
Sump Pump Installation in Downers Grove, IL

This company has worked for me numerous times. I had a water leak in the basement that we could not locate. The first time they came out they found where it was coming from. At that time I had a sump pump put in and also some patching on the outside walls. This year they came for my yearly check and I told them I wanted a battery back up for the pump. They were outstanding. They did not try to sell me the most expensive just the one that would serve my purpose. Since having this done I have not had a drop of water and we have had some bad rain storms. All their workers are very professional and courteous. They come in and when they leave you never even know they were there. Their cleanup is outstanding. I would highly recommend this company to others who are having water problems. The water was not coming from the drain it was hydro-static pressure which I never heard of before. They knew what it was and correct the problem.

5
Basement Waterproofing in Elk Grove Village, IL

I inadvertently crossed leads on my sump pump battery causing a recharging problem for the system. While out of town, my wife called Perma-Seal to service our unit which turned out to be out-of-warranty. They sent a serviceman out to essentially sell a new system since this one was out of warranty. He was honest, and professional enough that he saw the issue was mine, fixed the connection and charged us $0. He won my loyalty for life with his actions.

5
Basement Waterproofing in Chicago, IL

We used Perma-Seal Basement Systems. They did a drain pipe in the basement, and they put in a sump pump. They also had to do something to my sewer line, which was a big job, so they had to call a special plumber. The service worked out great. They were great, they were in and out quickly, and they cleaned up.

5
Basement Waterproofing in Elk Grove Village, IL

Being at a low spot in my neighborhood, the heavy rains we get periodically through the year, and the amount of water I was seeing getting pumped out during those rains, I wanted some assurances of having a good sump/backup system for my basement (even though I was happy with my self-installed system, I felt like it was time to invest in something more professional looking). After getting a few quotes, I settled on these guys, simply because of the professionalism they showed during their initial visit. The price was a little high for my taste, but then, all bids were coming in around at a similar price. The guy that did the install was professional, clean, and courteous. Now, after a year of it working, I'm happy, it's been functioning well. I would recommend this company for sump-pump installs.

5
Basement Waterproofing in Chicago, IL

Perma-Seal trenched the perimeter of my basement, installed drainage and sump pump system, and lined walls with waterproof membrane. They were punctual and finished the project early. With the storms and rain we have had this fall their work was put to the test week after week. As I write this review I am in the basement as we wait for the storms and tornado warnings to end. Our basement is water tight and free of the musty odor.

5
Sump Pump Work in Highland Park, IL

The certified foundation consultant that came out was very professional and explained every detail of what he recommended and why that work was needed. The crew that came to do the work were also professional and very knowledgeable. After cleaning the original sump pump, they saw that there was no need to do the additional work originally quoted. Because they knew what they were doing, I ended up saving $1,000 because there was not need to break concrete and install a double basin. They arrived early, at 7:30 a.m. and were finished by 10:00 a.m. I was extremely pleased with their work from start to finish.

5
Sump Pump in Naperville, IL
I inadvertently crossed leads on my sump pump battery causing a recharging problem for the system. While out of town, my wife called Perma-Seal to service our unit which turned out to be out-of-warranty. They sent a serviceman out to essentially sell a new system since this one was out of warranty. He was honest, and professional enough that he saw the issue was mine, fixed the connection and charged us $0. He won my loyalty for life with his actions.
5
Sump Pump in Elmhurst, IL
Service was punctual and a professional job was performed. We installed a larger sump pump and redid the PVC piping to accommodate quicker water discharges. Electrical upgrade work was performed as well.
5
Sump Pump Installation in Highland Park, IL

We had been getting ground water seepage in our finished basement. Had Perma-Seal come out to install a system to allow the water to pumped out.  It has been 6 years and we have had no problems since. In fact before they came we ran a dehumidifier year round. After they left it hasn't run at all. I would recommend them without hesitation.

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