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Average rating for Perma-Seal Basement Systems, Inc. is 5 stars of 5 stars - based on 284 reviews
5
Sump Pump in Dyer, IN
Perms-Seal consultant, Aaron Woolfolk thoroughly accessed and explained my options in addressing my concerns regarding my sump pump system. Throughout the entire process he exhibited and displayed his professional knowledge of basement waterproofing and foundational repair systems. He was personable, courteous and respectful of my concerns in resolving this matter in the most cost efficient way. It has been a pleasure working with Mr. Woolfolk and would recommend his services to friends and families in need of support in resolving their basement and foundational repair concerns.
5
Sump Pump in Dundee, IL
I had Permaseal come over today to install a back up sump pump system& Allen was my technician. Allen did a wonderful job explaining the whole system to me. I will definitely use Permaseal again and recommend to all my friends and family.
5
Sump pump check in St. Charles, IL
Doug explained everything and took care of our issue quickly. He was very professional and friendly.
5
Find source of water in La Grange Park, IL
We were both very satisfied with Robert Barscewski, the consultant who came out to figure out why we had some water in our crawl space. The source of the problem was our water pump, it had something stuck near the pump that was preventing it from working. Robert is an honest straight shooter, and we were very satisfied with his prompt service call. We would highly recommend this Perma-Seal company to others. Thank you!
5
Foundation Repair, Drainage System Installed & Upgraded Sump Pump System in St. Charles, IL
I battled leakage from a useless ash pit located next to my basement fireplace for many years. Because it only seemed to cause an issue after ongoing, ground saturating rains I put up with the inconvenience of sucking water out with a shop-vac and dumping it into either the existing sump pit or laundry room sink when it filled up after sucking the water every 10-15 minutes so it would not flood my family room. This happened a couple times a year, but last winter & spring were the final straws. After coming home after a weekend getaway to a completely flooded family room due to a heavy winter rain that seeped down my foundation due to frozen ground, I'd had enough and decided to do something about it as soon as the ground thawed. Unfortunately, a flooding, ongoing rain hit before I made any calls and I spent 48 hours, sucking water out of that ash pit EVERY 5 minutes around the clock...dumping 108, 6 gallon shop-vacs into the sump pit!!! I spoke with several companies but at this point I really wanted the "Cadillac"; of companies and called PermaSeal because I'd heard & read nothing but rave reviews. When Ron Rodriguez came out to assess the issue, he showed me a detailed power point presentation that explained the process and answered all of my questions! He was so personable and professional that it really eased my concerns and I was convinced I had made the right decision. The work crew was also amazing! They were all so pleasant and so consciensus about maintaining the condition of my yard while doing the deep trenching required to repair the issue. They also completed the job in an unbelievable time span. The 8-10 foot deep trench across the front of my house was opened up the first day and when they cleaned things up to leave for the day, I panicked a bit due to a heavy rain forecast for that night! When I talked to the foreman, he said, "you are good to go - no worries... Your drainage pipes are installed and connected to your new sump system that's working just fine!" It poured "pitch forks & hammer handles" that night and although I camped out in the basement to keep an eye on the ash pit, it stayed "bone dry"...and has been ever since!!! The work was completed by noon the day and my yard was immaculate! I could not recommend PermaSeal's quality and the people who make up every aspect of their business more highly!
5
Sump Service and Installation in Naperville, IL
Had an issue with the sumps in the main pit, there are two pits, each with a main pump and a back up. The main pit receives continuous water after storms and winter melts that even neighbors have commented how often the sump runs. Gina reviewed the situation and provided options of what could be done to highly reduce the risk of my basement flooding. She was patient, detailed, professional, knowledgeable, and overall wanted to provide the correct solution. I very much appreciated her work and friendliness; she provided peace of mind. I have been a Perma Seal customer for almost ten years and all of my interactions have been professional including the folks who schedule the calls to those who do the field work.
5
Install new sump pump and backup pump and. Fix hose in Schaumburg, IL
We had 7 to 10 inches of water in our basement. Ken Porter arrived and he efficiently assessed the situation, explained the problem and quickly installed the needed pumps. He is an extremely capable technician and we could not be more satisfied with his service. We have always used permaseal and we always will. With employees like Ken, we never have to worry about our basement. I also want to commend both Marge from your service dept and the lady who first took my call on Easter Sunday. You have extremely capable people and we are so very pleased with your company. Thank you
5
Sump Pump Battery in Schaumburg, IL
Kenneth from Perma-seal installed two sump pump batteries for Brian F. Brian gave Kenneth the highest ratings for his service.
5
Sump Pump in La Grange, IL

Perma-Seal installed an interior drain tile and sump pump with battery back up.  They were very professional, quick and easy to work with.  Everything has worked well for years now.  I would definitely recommend them to others.

5
Sump Pump in Schaumburg, IL

Permaseal didn't take any shortcuts when it came to water proofing my basement. They installed a complete drain system, sump pump and sealed all the cracks that were causing water seepage. All I can say is it's been almost 6 months and not a leak yet.

5
Sump Pump Replacement in Schaumburg, IL

Excellent quality and service, you get what you pay for! I had Perma-Seal out in March 2013 to repair 5 cracks in my foundation and replace both sump pumps before the big flood of April 2013. The salesman was smart and courteous, he showed me exactly how they would make the repairs and exactly how much it would cost. I did get two other estimates on the repairs before I went with Perma-Seal, one estimate was higher and one estimate was lower. I called the Perma-Seal salesman back and he scheduled the repairs for me. The repair crew was on time and spent several hours making the repairs in my basement. They left my basement cleaner than it was! I made it through the big flood of April 2013 without a drop of water in my basement. Perma-Seal was absolutely worth the investment!

5
Sump Pump in Lake Forest, IL

Allen was very patiently able to explain our problem and the most knowledgeable about the sump, and most of all, he was very courteous. We'll surely refer Perma-Seal to our friends.

5
Sump Pump in Lake Forest, IL

Dear Roy: I remember when you did all of your own work with just one helper. You have built a successful business with good employees and morals.

I want to tell you how impressed I was with William who did my 10 point maintenance inspection on March 16th. My pump was vibrating and making water sounds. William took the pump out, replaced the valve and installed a "J" hook strap. The sump pump is almost silent. I hope you keep him on the inspection crew. He is very professional and knows the sump pumps.

5
Sump Pump in Lake Forest, IL

Allen did a very good job of checking the sump pumps and battery backup. Thank you!

5
Sump Pump Installation in Lake Forest, IL

Installed a new sump pump and battery backup. Buried a PVC pipe outside for the water to be expelled underground instead of it just shooting out of a pipe from our house like the old pump. First of all, Robert came to assess our situation. He explained everything he suggested we do and gave reasons why. He was very professional and, we feel, honest. Having heard nothing but good things about Perma-Seal, we accepted the quote that day and an installation date was scheduled. On the day of the scheduled service we received a call from one of the technicians advising they could arrive 1/2 hour earlier if that was okay with us, and it was. (We are used to companies calling because they will be late, so this was nice.) They were very polite, performed the work to our satisfaction, explained how the battery backup works, and cleaned up after.

5
Sump Pump Installation in Highland Park, IL

We had been getting ground water seepage in our finished basement. Had Perma-Seal come out to install a system to allow the water to pumped out.  It has been 6 years and we have had no problems since. In fact before they came we ran a dehumidifier year round. After they left it hasn't run at all. I would recommend them without hesitation.

5
Sump Pump in Elmhurst, IL
Service was punctual and a professional job was performed. We installed a larger sump pump and redid the PVC piping to accommodate quicker water discharges. Electrical upgrade work was performed as well.
5
Sump Pump in Naperville, IL
I inadvertently crossed leads on my sump pump battery causing a recharging problem for the system. While out of town, my wife called Perma-Seal to service our unit which turned out to be out-of-warranty. They sent a serviceman out to essentially sell a new system since this one was out of warranty. He was honest, and professional enough that he saw the issue was mine, fixed the connection and charged us $0. He won my loyalty for life with his actions.
5
Sump Pump Work in Highland Park, IL

The certified foundation consultant that came out was very professional and explained every detail of what he recommended and why that work was needed. The crew that came to do the work were also professional and very knowledgeable. After cleaning the original sump pump, they saw that there was no need to do the additional work originally quoted. Because they knew what they were doing, I ended up saving $1,000 because there was not need to break concrete and install a double basin. They arrived early, at 7:30 a.m. and were finished by 10:00 a.m. I was extremely pleased with their work from start to finish.

5
Basement Waterproofing in Chicago, IL

Perma-Seal trenched the perimeter of my basement, installed drainage and sump pump system, and lined walls with waterproof membrane. They were punctual and finished the project early. With the storms and rain we have had this fall their work was put to the test week after week. As I write this review I am in the basement as we wait for the storms and tornado warnings to end. Our basement is water tight and free of the musty odor.

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